REDCap (https://redcap.partners.org/redcap) requires server maintenance which is scheduled for Sunday, Feb. 25th at 10:00 AM EDT.  Expected downtime is 4 hours.

Please click here for more details. 

If you have any concerns about this scheduled maintenance, please email edcsupport@partners.org

This Research IS & Computing website, https://rc.partners.org, was offline for ten minutes during MySQL3 Server Updates. 

The migration of ERIS RFANFS File Server (rfanfs.research.partners.org) to a new Virtual Machine (VM) completed on Sunday, February 25, 2018 starting at 8:25p.m. EST. 

Since 10a.m. EST on Sunday, February 25, 2018, any applications and systems that rely on storage associated with this server were unable to connect to the server. 
 
RFANFS (rfanfs.research.partners.org) is the file server that provides linux-based nfs and Samba sharing for the ERIS Research Interactive Storage service. 
 
Actions Required 

• Please check if you are using the Fully Qualified Domain Name (FQDN) or the IP Address to connect to this server. If you are using the IP Address, please replace it with the Domain Name, rfanfs.research.partners.org
• We strongly encourage you to check the status of your system(s). If you find one unresponsive, reboot or remount the storage.

If any issues persist, please contact rcc@partners.org and we'll address the problem. 

Partners will soon upgrade the software used to log in to Partners web-based applications. When you are off the Partners network and accessing Partners web-based applications, you’ll find it easier to confirm your identity by SMS text message or phone call.

Applies to: All Users
Broadcast: Coming Soon - Improvements in How You Access Partners Web-based Applications from Outside of the Partners Network

On February 7th, Partners will upgrade the software used to log in to Partners web-based applications. When you are off the Partners network and accessing Partners web-based applications, you’ll find it easier to confirm your identity by SMS text message or phone call.

What are some of the changes?

You’ll be able to request and enter your confirmation code on a single screen (see image below).
If you check the box next to Do not challenge me on this device again, you will be able to access most applications without entering a code at each login.  Due to security policies, other applications will require a code with each login. 

 What are a few applications that use Secure Log In?      

• HealthStream
• Microsoft Office 365 applications
• Kronos
• ServiceNow and the IS Service Desk website

Later this spring, advanced features will be added to make external login even easier.  More information can be found in article KB0032197 or by contacting the IS Service Desk.  

Applies to
All databases and systems connecting to the PostgreSQL hosted database system, pgsql2.research.partners.org

The pgsql2.research.partners.org server was updated on Sunday, January 28, 2018 between 10a.m. - 12p.m. EST to apply security patches and updates.

During this maintenance window, any databases associated with this server were offline.

Action required
If you are the owner of a database on pgsql2.research.partners.org, we strongly encourage you check and reconnect your system if needed.

Please contact rcc@partners.org if you have any questions or concerns.

To minimize disruption, ERIS will complete all non-critical changes such as patching, firmware updates, etc. on the last Sunday of every month from 8a.m. to 8p.m. The exact schedule outlined in the Knowledge Base. There have been a few adjustments for holidays and to avoid conflict with the Monthly Information Systems Maintenance (ISM) window. 

Work to move the ERIS DIPR File Server (fs.dipr.partners.org) to a new Virtual Machine (VM) completed today, Sunday, January 28, 2018,  around 5p.m. EST.

Services are now online.
 
ERIS DIPR File Server (fs.dipr.partners.org) is the nfs file server which provides mounted storage to our DIPR environment.
 
Actions Required for DIPR VM Owners

• Please check if you are using the Fully Qualified Domain Name (FQDN) or the IP Address to connect to this server. If you are using the IP Address, please replace it with the Domain Name, fs.dipr.partners.org
• We strongly encourage you to check the status of your VM once the scheduled work concludes. If you find one unresponsive, reboot or remount the storage. If any issues persist, please contact rcc@partners.org and we'll address the problem. 

Please contact rcc@partners.org if you have any questions or concerns about this maintenance.

To minimize disruption, ERIS will complete all non-critical changes such as patching, firmware updates, etc. on the last Sunday of every month from 8a.m. to 8p.m. The exact schedule outlined in the Knowledge Base. There have been a few adjustments for holidays and to avoid conflict with the Monthly Information Systems Maintenance (ISM) window. 

Changes were made on the Partners IS Okta (Secure Login) instance that temporarily blocked Partners email from reaching Apple’s native Mail client on macOS High Sierra 10.13.

Partners IS adjusted the Okta settings and Partners email is now working for those using Apple’s native Mail client. There are no extra steps required.

If you continue to experience an issue, please contact the IS Service Desk.

REDCap (https://redcap.partners.org/redcap) experienced an unexpected outage from 2:00-2:18PM today. It is back online.

Please review your projects if surveys were scheduled to send during this time.  Manage Survey Participants > Survey Invitation Log.  You can filter on “Invitations that failed to send” and resend as needed.

Survey data may not have been collected at this time and participants received a web-browser error message when attempting to click on a survey link.

If you have any concerns, please email edcsupport@partners.org

Applies To: All Users

Information Systems Maintenance (ISM) was conducted on Monday, December 18th from 12:00 am to 4:00 am.

During this time, planned system maintenance and testing was performed by IS Operations teams. This routine maintenance reduces the risk of unscheduled outages on our computer network and to the Internet.

Impact to systems and applications

• VPN should be available during the ISM.
• Sunquest will not be available for user within the labs for approximately 1:15 a.m. to 2:30 a.m.
  • During the Epic downtime, specimen labels will not print in patient care areas or from hand held Collection Manager devices
• Partners eCare - unavailable from 1:00 am until 4:00 am
  • Impacts all PeC applications and related interfaces.
  • Impacts PeC dependent applications including Patient Gateway
• HealthShare - unavailable from 1:15 am to 3:15 am
  • Impacts all data interfaces and web services to PeC Production
• All Cache Classic applications, except web paging, will be down from 1:00 am to 3:00 am.
• The Specific applications within Cache that will be down are listed below:
  • Partners-wide: LMR, Medication and Allergy Services, CAS, EMPI
  • BWH:  Historical Order and eMAR Viewer, other PeC dependencies
  • MGH: MGH OR Application, Historical Order and eMAR Viewer, other PeC dependencies
  • All Cache Classic and Ensemble data interfaces and web services will be unavailable from 1:00 am to 3:00 am.

Impact to sites

• Services or resources hosted in the Partners HealthCare data centers may be unavailable during the ISM.
• Your site's IS Management team will provide more detailed communication about planned outages at your facility and will coordinate with specific groups that may be impacted.

Need help during the downtime? 

View the Broadcast Online. Please contact your IS Service Desk if you have any questions.

View the 2017 IS System Maintenance (ISM) Schedule in the IS Service Desk Knowledgebase (Partners login required).

Applies to
All databases and systems connecting to the MySQL hosted database system, mysql3.research.partners.org

The myql3.research.partners.org server was updated on Sunday, December 17, 2017 to apply security patches and scans. The work was conducted from 10-10:20a.m. EST.

Impact
All databases will be offline during this maintenance window. Systems managed by ERIS were reconnected when the work concluded.

Action required
If you are the owner of a database on mysql3.research.partners.org, we strongly encourage you to check and reconnect our systems. 

Please contact rcc@partners.org if you have any questions or concerns.

Applies to
All databases and systems connecting to the MySQL hosted database system, mysql3.research.partners.org

The myql3.research.partners.org server was updated on Saturday, December 2, 2017 to apply security patches and scans. Downtime was about 25 minutes between 10:15-10:45a.m. 

Action required
If you are the owner of a database on mysql3.research.partners.org, we strongly encourage you check and reconnect your system if needed.

Please contact rcc@partners.org if you have any questions or concerns.

Do you wish to receive alerts about this service? You can subscribe to receive email notifications for the ERIS-hosted MySQL platform. For a full listing of services with subscription lists for alerts, visit the ERIS SLA page.