This website may have been offline for a brief period during the maintenance window for MySQL Server patching on Saturday, March 30 between 7:00a.m. - 10:00a.m. EDT. This website, https://rc.partners.org, may have been unavailable for a few minutes while the system is rebooted to apply patches.

Please contact rcwebmaster@partners.org if you have any questions or concerns

Research Computing Ticketing System Online

The MySQL Hosted Database Services outage impacted the internal ticketing system (Kayako) used by ERIS. The outage started Thursday, March 21 around 10p.m. EDT and services restored around 12:15p.m. EDT on Friday, March 22.

Affected Services
Emails and requests sent to the following addresses were not accessed during this unanticipated downtime:
edcsupport@partners.org - REDCap-generated requests to approve, copy or move projects to production have not been received.
hpcsupport@partners.org
rcc@partners.org 
ideasupport@partners.org

Please allow our staff time to catch up on the tickets submitted while the system was offline.

MySQL Hosted Database Services Online

The outage started Thursday, March 21 around 10p.m. EDT and was restored around 12:00p.m. EDT on Friday, March 22.

Action Required
If you are the owner of a system on mysql.dipr.partners.org, we strongly encourage you to check your application connection and reboot if necessary.

Affected Services
All systems hosted on mysql.dipr.partners.org
Research Computing ticketing system (Kayako tickets.partners.org)
Research Computing ordering/request system (RC Services rcservices.partners.org)

We will update this posting once service has been restored. Please contact rcc@partners.org with any questions or concerns.

The hpcwin3.partners.org Windows analysis server has presented several freeze instances in the last few days. To evaluate the usage and logs we need to take the server out of service for a few days. During this window time we will perform test and review the information of the processes that have been causing the system to crash.  Future actions needed to be taken after for repair or control will be announced to the users. 

Existing remote desktop sessions will be terminated. Please save all open files and exit from your remote desktop session as soon as possible. We apologize for the inconvenience this may cause. 

We had an emergency issue that impacted mysql2.dipr.partners.org. To resolve this issue we rebooted mysql2.dipr.partners.org at 8:00pm on Monday evening March 04, 2019.

REDCap (https://redcap.partners.org/redcap) requires server maintenance which is scheduled for Saturday, February 23rd 2019 from 7:00AM to 9:00AM EST. There will be a short interruption of service during the maintenance window.

If you have any concerns about this scheduled maintenance, please email edcsupport@partners.org

The ERIS Infrastructure team will perform maintenance on mysql3.research.partners.org and mysql2.dipr.partners.org on Saturday morning February 23, 2019, from 7:00 am - 9:00 am. There will be a short interruption of service during the maintenance window. All databases hosted on mysql3.research.partners.org or mysql2.dipr.partners.org will be offline while we shut down and restart each node. 

Action Required
If you are the owner of a database on mysql3.research.partners.org or mysql2.dipr.partners.org we encourage you to check your applications after the maintenance window.

Partners HealthCare GitLab: Scheduled Downtime on 2/04/2019

The GitLab service (https://gitlab.partners.org/) will be upgraded from version 11.5.6 to version 11.5.7. The upgrade is scheduled to take up to 1 hour. During this time, the service will be unavailable between 7 AM to 8 AM on Monday, February 4th.

This upgrade will include:

• Critical security patches

For a complete list of changes, please refer to the GitLab project release notes:

• Version 11.5.7 -  https://about.gitlab.com/2019/01/16/critical-security-release-gitlab-11-dot-6-dot-4-released/

** Additionally, we want to reach out to the users of GitLab, to complete any necessary testing before the upgrade on Monday, February 4th at 7 AM. Please complete all your testing at this link: http://gitlab-dev.dipr.partners.org (** To login, just use your Partners ID and Password). The Development server is currently at version 11.5.7. Note – no projects or data have been copied over from the production server. You can create new projects in the development environment and conduct tests as necessary. Projects created in the development environment may be removed without notice (as we conduct future GitLab version testing).

If you any questions or concerns relating to this scheduled downtime, please email: rcc@partners.org

UPDATE: 09:45AM: The underlying issue has been corrected and Confluence is back on line.  We apologize for the inconvenience

UPDATE 08:45AM: The issue has been identified and ERIS technical teams are now working to resolve the issue.  ETA is ~11am EST

There is an issue with the infrastructure upon which Confluence relies causing Confluence to be unavailable.   ERIS technical teams are working to identify and fix the issue.

The enterprise is experiencing an issue with the Mail Gateway. Email sent via the List Manager service may not sent.

This is related to the Email Issue that was communicated on the morning of Monday, January 14 by IS Communications.

The GitLab service (https://gitlab.partners.org/) will be upgraded from version 11.5.5 to version 11.5.6. The upgrade is scheduled to take up to 1 hour.

During this time, the service will be unavailable between 7 AM to 8 AM on Monday, January 14th.

This upgrade will include:

• Critical security patches

For a complete list of changes, please refer to the GitLab project release notes:

• Version 11.5.6 - https://about.gitlab.com/2018/12/31/security-release-gitlab-11-dot-6-dot...

Please email rcc@partners.org with any questions or concerns.