Remote Support

ERIS offers remote computer support solution to our users called TeamViewer. TeamViewer QuickSupprt (QS) lets ERIS User Support Technicians connect to your computer to provide assistance.  You can be located on the Partners network (wired or wireless) or anywhere connected to the Internet.

Supported Client Systems:

TeamViewer v13 is available for the following operating systems:

Linux

  •     Ubuntu, Debian, Redhat, CentOS, Fedora, SUSE

Mac OS X

  •     Mac OS X 10.7 and newer (including El Capitan)

Windows

  •     Windows XP/Vista/7/8/10
  •     Windows Server 2003/2008/2008R2/2012, Windows Home Server/Home Server 2011 

FAQ:


Q. Will ERIS Techincal Support always have access to my computer if I use the Teamviewer software?

A. No,  for us to access your computer you need to launch the application and provide the ID number and password.  The password changes everytime the software is loaded.  There are no hidden processes or software that are installed on your computer.  There also is no processes or programs that run in the background.


Q. Do I need to install the software?

A. No,  you just need to download it and run the application. 


Q. Is the connection between my computer and the ERIS User Support Technician secure and encrypted?

A. Yes the connection between the two computers uses SSL 256 Bit AES encryption


Q. This looks great, how do I get support from ERIS and be able to use this software?

A. Please open a web ticket via https://www.partners.org/isservicedesk  or call the Partners Service Desk 617 726 5085 to setup a date and time to get help.


Q. When can't I use this software?

A. If your network or Internet connection is not working, we will not be able to connect to your computer until it is fixed.


Q. Is Teamviewer secure?

A. Yes, please visit the vendor's website for a security overview or you can review the vendor's security documentation.


Q. What does the software look like?

A:  See Below

 

 

 

 

TeamViewer QS

Recent Service Alerts

Applies To: All Users Information Systems Maintenance (ISM) was conducted on Monday, August 20th from 12:00 am to 4:00 am. During this time...
August 20, 2018 12:00 am - 4:00 am
REDCap ( https://redcap.partners.org/redcap ) upgrades to v8.1.20, scheduled for Thursday August 9th at 6:30AM EDT are complete. REDCap was...
August 7, 2018 2:53 pm