Remote Support

ERIS offers remote computer support solution to our users called TeamViewer. TeamViewer QuickSupprt (QS) lets ERIS User Support Technicians connect to your computer to provide assistance.  You can be located on the Partners network (wired or wireless) or anywhere connected to the Internet.

Supported Client Systems:

TeamViewer v13 is available for the following operating systems:

Linux

  •     Ubuntu, Debian, Redhat, CentOS, Fedora, SUSE

Mac OS X

  •     Mac OS X 10.7 and newer (including El Capitan)

Windows

  •     Windows XP/Vista/7/8/10
  •     Windows Server 2003/2008/2008R2/2012, Windows Home Server/Home Server 2011 

FAQ:


Q. Will ERIS Techincal Support always have access to my computer if I use the Teamviewer software?

A. No,  for us to access your computer you need to launch the application and provide the ID number and password.  The password changes everytime the software is loaded.  There are no hidden processes or software that are installed on your computer.  There also is no processes or programs that run in the background.


Q. Do I need to install the software?

A. No,  you just need to download it and run the application. 


Q. Is the connection between my computer and the ERIS User Support Technician secure and encrypted?

A. Yes the connection between the two computers uses SSL 256 Bit AES encryption


Q. This looks great, how do I get support from ERIS and be able to use this software?

A. Please open a web ticket via https://www.partners.org/isservicedesk  or call the Partners Service Desk 617 726 5085 to setup a date and time to get help.


Q. When can't I use this software?

A. If your network or Internet connection is not working, we will not be able to connect to your computer until it is fixed.


Q. Is Teamviewer secure?

A. Yes, please visit the vendor's website for a security overview or you can review the vendor's security documentation.


Q. What does the software look like?

A:  See Below

 

 

 

 

TeamViewer QS

Recent Service Alerts

Research IS & Computing website maintenance is scheduled for Sunday, January 28, 2018 between 10-11a.m. EST. The site will be offline...
January 28, 2018 10:00 am - 11:00 am
The ERIS DIPR File Server (fs.dipr.partners.org) will be moved to a new Virtual Machine (VM) on Sunday, January 28, 2018 between 10a.m. -...
January 28, 2018 10:00 am - 2:00 pm