Service Catalog

In efforts to align our service offerings with Partners IS Service Desk, we've create this Service Catalog.  The service catalog is the central repository of resources and services that we provide. Some services and request are integrated with the Partners IS Service Desk and some are supported independently by RISC.  Please use the "How to initiate" to request a service and the "Service Contacts" provided for inquiries.

Service

Short Description

Service Contact

How to Initiate

Antivirus for Non Standard Computers Trendmicro antivirus software for non-standard devices. Service Desk Customers can install Trend Micro Security Software (antivirus, antimalware) by following the instruction for Mac or Windows
Crashplan Backup The Desktop Backup Service provides back up for work related data (system files excluded) on Macintosh, Windows or Linux desktop or laptop computers.  This system does not back up Partners "Standard" PC computers. rcc@partners.org Complete Subscription Request
Database/Structured-Data Service The Database and Structured Data service provides a variety of RDBMS and NoSQL platforms for both relational and non-relational data storage an analytics rcc@partners.org Complete Database Request
 
Electronic Data Capture (EDC) Support EDC Support service helps coordinate, lead and support faculty and research study staff in their electronic data capture (EDC) and web-based survey needs for research studies.  EDC Support will help identify the optimal study tool given the investigator’s requirements and facilitate the training of personnel in its uses and functions. Available EDC Applications: StudyTRAX, REDCap, LimeSurvey edcsupport@partners.org

Review Collect Data page for application details

Encryption for Non-Standard Windows Computers Encryption for Non-Standard Windows Computers Service Desk

Open Service Desk request

Enterprise Collaboration Confluence is an Enterprise Wiki and Collaboration tool used by ERIS and Research for documentation, team calendaring and information dissemination rcc@partners.org Email Service Contact
Enterprise Project Management JIRA is an integrated tool for Project Management and Issue Tracking. It enables one to capture and organize issues, assign work, and follow team activity rcc@partners.org Email Service Contact
Freezer Inventory Systems (ERIS) Freezerworks is a secure, electronic sample tracking system for labs and biorepositories. This software creates a flexible, user-driven freezer management system. rcc@partners.org Complete Intake Form
Help Desk Software & Knowledge Management Web-based Help Desk Software and Knowledge Management Tool rcc@partners.org Email Service Contact
High Performance Computing High Performance Computing (HPC) clusters represent a growing number of advanced computational resources (cluster nodes, storage/backup, large RAM machines, GP/GPU clusters)  provided to research through a hybrid service model.  Accounts and IT services (storage, backup, administration, and management) are provided by request. hpcsupport@partners.org Complete Account Registration
MacGateway This solution allows Mac users to access clinical, research and business applications that don't run or run well in the Mac OS environment rcc@partners.org Complete Access Form
Mailing List Service - Lyris Research Computing offers a email list server solution (Lyris List Manager) for all groups at Partners Healthcare. rcc@partners.org Email Service Contact
Partners Enterprise Apple Support (PEAS) PEAS is the program of services that supports Apple products at Partners HealthCare. Service Desk

Open Service Desk request for the PEAS ERIS - PHS queue

Research Computing Core (ERIS) The Research Computing Core offers fee-for-service dedicated services including consultation, custom systems programming and database development, and software licenses for the teaching hospitals of Partners HealthCare System. rcc@partners.org Email Service Contact
Secure File Transfer This is a Secure File Transfer & Collaboration solution for exchanging large files with collaborators both inside and outside of Partners via a web browser.  This service is a secure web based application with anti-virus detection and encryption built in. rcc@partners.org Complete Account Registration
Server Hosting Service The Server Hosting service provides customers a virtual-first hosting capability for OS, application and middleware components rcc@partners.org Complete Request Form
Storage Service The Storage service provides customers a selection of block and object data storage options for general purpose file storage needs rcc@partners.org Complete Subscription Request
Website Hosting Virtual website hosting services for the Partners Research Community rcc@partners.org Email Service Contact