How can we help you?
- Follow-up on a ticket opened with ERIS. Find the ticket in your inbox and reply directly from your email. Make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately. If you cannot find your ticket, see below to create a new ticket.
- Search for Knowledge. Use the search box above or visit the Knowledge Base to find how-to articles and answers to commonly asked questions.
- Create a new ticket. This page outlines contacts for specific services and requests.
If your request requires executive escalation due to a special need or if there has been no action on your previous requests through the standard service channels –email ResearchTechEscalation@mgb.org.
Please remember to include the original ticket number in your email so that all details are easily accessible. Your email will be triaged to determine the best response level and shared with the Research Escalation Team for review.
IS Service Hub
Open a request for technical desktop and mobile support including non-standard PCs and Macs
Need IS Help? Chat with Infobot
Request Information
Complete the request form for general inquiries
Service Catalog
Review the catalog for specific service contacts
Isuggest
Submit a suggestion if you have a Bright Idea for Research at Mass General Brigham, MGH, or BWH