How can we help you?

  1. Follow-up on a ticket opened with ERIS. Find the ticket in your inbox and reply directly from your email. Make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately. If you cannot find your ticket, see below to create a new ticket.
  2. Search for Knowledge. Use the search box above or visit the Knowledge Base to find how-to articles and answers to commonly asked questions.
  3. Create a new ticket. This page outlines contacts for specific services and requests.

IS Service Hub

Open a request for technical desktop and mobile support including non-standard PCs and Macs

Need IS Help? Chat with Infobot


Request Information

Complete the request form for general inquiries


Service Catalog

Review the catalog for specific service contacts



Submit a suggestion if you have a Bright Idea for Research at Mass General Brigham, MGH, or BWH