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How can we help you?
- Follow-up on a ticket opened with ERIS. Find the ticket in your inbox and reply directly from your email. Make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately. If you cannot find your ticket, see below to create a new ticket.
- Search for Knowledge. Use the search box above or visit the Knowledge Base to find how-to articles and answers to commonly asked questions.
- Create a new ticket. This page outlines contacts for specific services and requests.
Open a request for technical desktop and mobile support including non-standard PCs and Macs
Complete the request form for general inquiries
Review the catalog for specific service contacts
Submit a suggestion if you have a Bright Idea for Research at Mass General Brigham, MGH, or BWH