Production Patching Scheduled for Saturday July 25, 2020
Server maintenance was completedfor this website on Saturday, December 7th, 2019 from 9:00AM to 2:00PM EDT. This website may have been offline for a short time during the maintenance window.
REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, June 27th, 2020 from 9:00AM to 3:00PM ET.
Please expect REDCap to be down for a short time during the maintenance window.
If you have any concerns about this scheduled maintenance, please email email@example.com
Starting July 1, 2020, you’ll notice a different auto-reply when emailing firstname.lastname@example.org for support. The full text of your email inquiry will be provided back to you in the Description section of the auto-generated email. An IS Service Desk ticket number and link to view the status will also be provided. The auto-reply will come from IS Service Desk <email@example.com>. You can continue to reply to this auto-generated email to correspond with ERIS regarding your ticket.
This change completed on Wednesday, July 1 around 8:45a.m.
Before July 1, 2020
This is an example of what you receive when you email firstname.lastname@example.org
Starting July 1, 2020 at 8:45a.m.
This is an example of what you will receive when you email email@example.com
In order to perform corrective repairs and predictive maintenance, it will be necessary to power down the uninterruptible power supply unit (UPS) that supplies power to the third floor data center in the Simches building (185 Cambridge Street). Unfortunately, the electrical system wasn’t installed with a maintenance power bypass feeder. This stated, all IT hardware within the data center will need to be powered down for ten hours starting Friday night July 10th from 11pm to Saturday morning July 11th at 8am.
The corrective repairs are to replace a faulty monitoring / control logic board and we are performing scheduled maintenance to replace the AC/DC capacitors and air flow fans. All of this work requires a full power down of the (UPS) unit.
If you have any questions, please open a ticket with the IS Service Desk.
Due to unexpected issues with this yesterday's scheduled maintenance, REDCap is currently experiencing problems with exporting data, uploading files, and submitting electronic signatures.
EDC Support is working to resolve these issues.
If you have any questions, please email firstname.lastname@example.org
The Federal Bureau of Investigation (FBI) and Cybersecurity and Infrastructure Security Agency (CISA) issued an announcement to raise awareness of the threat to COVID-19-related research.
The FBI and CISA urge all organizations conducting research in these areas to maintain dedicated cybersecurity and insider threat practices to prevent surreptitious review or theft of COVID-19-related material.
MGB Information Security recommends that you take the following actions to secure your research data and other critical information:
To safeguard against Zoom security vulnerabilities, please update your Zoom application using the instructions below. You must check for updates on a regular basis to thwart zoom exploits. Zoom will be requiring an update to version 5.0 by May 30 to address any known shortcomings.
Windows & Mac:
This change only applies to Home Drives and does not impact shared file areas (SFAs). On 5/17/2020, Home Drives (H:) will be moved. For most users, there is no change in how you access your home drive. You will see the new name and location as H CIFSHD HOMEDIR. This change only applies to Home Drives and does not impact shared file areas (SFAs).
All VPN users and all users who access Home (H:) drives on a Mac, non-standard Windows PC or personal computer, must update drive mappings to the new name of CIFSHD before 5/17 to ensure continued access.
A brief outage will occur where you will be unable to access your home drive between 1 AM and 5 AM, Sunday morning 5/17/2020; during the normal ISM maintenance window.
REDCap Upgrades to v.9.5.23 Scheduled:
REDCap (https://redcap.partners.org/redcap) upgrades to v9.5.23 scheduled for Tuesday April 28th, 6:30AM ET are complete. REDCap was offline from 6:39-7:09AM ET.
This upgrade includes a number of new features and bug fixes.
If you have any concerns about REDCap being offline at this time or any questions about these new features, please email email@example.com
REDCap and COVID-19
Since mid-March, there are currently over 40 protocols using REDCap for COVID-19 initiatives in over 175 projects. EDC Support is prioritizing such projects due to their importance and urgency. Such projects should be aware of the downtime during the upcoming upgrades and should communicate this with any external users.
Yet another COVID-19 related scam is circulating the web. This time, users who stumble upon the malicious website "coronavirusapp[.]site" are told to download an Android app that will give them access to a Coronavirus map tracker. The app claims to have tracking and stats about COVID-19, including a heatmap.
Once a user clicks the link on the malicious website, it downloads the application and ransomware. The ransomware, named "CovidLock," locks the user out of their phone and requests $100 in bitcoin in 48 hours or else they will erase the phone's memory and leak the user's social media accounts.
How do I stay Safe & Secure?
See more Phishing Alerts: https://pulse.partners.org/hub/departments/ispo/phishing_alerts
Okta Authentication Okta (Secure Log In) allows you to verify your identity when connecting to network resources remotely.
How do I register a phone?
Phones are registered when a user first sets up their Partners password in Password Self Service. If needed, you can update your phone number in Password Self-Service at http://myprofile.partners.org.
Visit the Knowledge Base to learn more:
In preparation for working remotely or from home, there are several resources to guide you.
Read Additional system-wide changes made to broaden timely access to these resources (Login with Partners username and password required.)
Check back for updates. Contact your IS Service Desk for assistance.
The problem with the proxy server has been resolved.
Please contact firstname.lastname@example.org if you have any questions
The ERIS Infrastructure team has completed patching of the ERIS DIPR non-production environments.
Please contact email@example.com with any issues or concerns.
This is a reminder that the ERIS Infrastructure team will be patching both Non-Production and Production VM’s and Systems during the last 2 weeks in February 2020.
We are changing the schedule for the non-production nodes from the last Wednesday of the month to Wednesday and Thursday of the third week of each month. Non-production nodes, servers and VM’s that begin with the letter A – K will be patched on the 3rd Wednesday of each month, and nodes, servers, and VM’s that begin with the letter M – Z will be patched on the 3rd Thursday of each month. The production patching schedule will remain on the last Saturday of the month.
Below are the dates and times for the February patching process:
Applications, Databases, Systems and VM’s will experience downtime when the database servers are patched when the ERIS proxy server is patched and again when the application VM's are patched. Each downtime should be short however, applications could experience 3 outages during the maintenance window.
Service Level Reminders
ERIS strives to keep all systems up to their most current and/or stable revisions. Please visit https://rc.partners.org/support-training/eris-service-level-agreement to review the full ERIS Service Level Agreement.
Server owners are responsible for maintaining the applications running on DIPR VMs and systems, ensuring the applications are patched and comply with Partners Information Security Practices and Policies. Server owners are responsible for the backup of critical configurations in case of a failure.
Please contact firstname.lastname@example.org if you have any questions
If you use EndNote on your Mac, please review compatibility before upgrading.
See additional information on the EndNote website.
Please see An Update Regarding macOS 10.15 Catalina for additional guidance.
Did you know that Microsoft regularly releases security patches for its software products on the second Tuesday of every month? How frequently do you update your computer?
This month, Microsoft introduces patches for critical flaws and vulnerabilities that require you to patch as soon as possible.
Here is some guidance to keep your device secure and your Microsoft software up to date and running smoothly.
Do I need to make changes on my computer?
See HOWTO: Run Windows Updates for additional instructions.
January 25th, 2020 Update: REDCap experienced additional database issues beginning Thursday afternoon around 5:30. Issues were resolved on Friday morning at 9:30.
We're experiencing intermittent REDCap Service issues due to increased demand on the REDCap servers. If you're an API user and have large jobs running during peak work hours (7AM to 5PM), please move those request to off hours. This is the primary cause of our REDCap slow downs.
We have expanded our infrastructure to accommodate the increased use of REDCap. We are actively working to improve our servers, but we do need help from all our users to optimize their API calls and remember this is a shared resource.
REDCap will be taken offline tonight, January 15th, 2020 at 8:00PM ET. Downtime will be approximately 30 minutes.
If you have any questions about this, please contact email@example.com.
We have started to reach out to API users directly to help alleviate impact on the systems.
The ERIS Infrastructure team has completed the patching of the DIPR production servers and VM’s for today. Please connect to your server or VM and validate that your applications and systems are working.
Our next scheduled patching event will occur at the end of January, and starting in February we will move our Non-Production patching to the third Wednesday of the month and continue our Production patching on the last Saturday of the month.