Service Alerts

red - services offline, issue, active work

MySQL and DIPR VM Problems

June 1, 2019 1:34 pm - June 3, 2019 5:00 pm

The ERIS MySQL Service and parts of the DIPR Virtual Machine service experienced problems over the weekend and had to be rebooted. The outages were related to the Compellent patching on Saturday, June 1st however, some work extended into Sunday, June 2nd and Monday, June 3rd. If you experience a problem with a DIPR VM please send a note to rcc@partners.org and the ERIS Infrastructure team will investigate.

green - services online

Compellent Outage 1 Jun 2019

June 1, 2019 1:45 pm - 2:45 pm
On Saturday, June 1st, 2019 around 1:45 pm ET, during a scheduled firmware upgrade of our backend Storage Area Network (CHG0145888), we experience an issue that caused some hosted servers that utilize this storage to be impacted.  The servers had to be rebooted, or our engineer team had to run file system consistency check to resolve the issue.
 
 Compellent Storage Area Network (SAN) service was fully restored with completed maintenance on Saturday, June 1 around 2:45p.m. EDT.
 
Many of our services rely on Compellent Storage Area Network (SAN) for underlying storage. Please check the Service Alerts for service-specific instructions and impact. Please make sure you subscribe to receive appropriate email notifications for the services you subscribe to: https://rc.partners.org/subscribe.
yellow - pre-downtime, calls to action

GitLab Unexpected Downtime

June 1, 2019 2:00 pm - June 3, 2019 9:30 am
Partners' GitLab: Intermittent service was unavailable between 2 PM on Saturday, June 01, 2019 until 9:30 AM, June 03, 2019.
green - services online

JIRA is now available

June 3, 2019 8:49 am - 11:49 am

Edit 10:38am: JIRA is now back online.  We apologize for the inconvencience

JIRA is currently down and unavailable.  An update to this alert will be posted shortly

yellow - pre-downtime, calls to action

Research Computing Ticketing System 29 May 2019

May 29, 2019 12:00 pm

Research Computing Ticketing System Now Online

The email component of the internal ticketing system (Kayako) used by ERIS has not been working properly. The issues started Wednesday, May 29 around 12p.m. EDT and are not yet fully resolved. 

The system may be delivering several of the same email or none at all. At times, ERIS was not receiving your tickets at all, so slightly longer than usual response times may be experienced.

Affected Services
Emails and requests sent to the following addresses were not accessed during this service disruption:
edcsupport@partners.org - REDCap-generated requests to approve, copy or move projects to production have not been received.
hpcsupport@partners.org
rcc@partners.org 
ideasupport@partners.org

Please allow our staff time to catch up on the tickets submitted while the system was offline.

yellow - pre-downtime, calls to action

ACTION REQUIRED: Urgent Microsoft Patching

May 23, 2019 8:08 am - 11:08 am

Microsoft has taken the unusual step of releasing sweeping system patches for older or unsupported but widely used Windows operating systems on Tuesday May 14 that include one critical patch that should be applied immediately. Details Here

 

 

yellow - pre-downtime, calls to action

Oracle PPM Database Work Extending Past Noontime

May 11, 2019 10:00 am - 1:00 pm

The Oracle patches scheduled for the Partners Personalized Medicine team on Saturday morning is taking longer than anticipated and will extending past noontime. We anticipate another hour of patching and rebooting as we should complete our efforts by 1:00pm.

Please forward any questions or concerns to rcc@partners.org

green - services online

Completed the ERIS PostgreSQL Service Maintenance on Saturday

April 27, 2019 9:00 am - 12:00 pm

The ERIS Infrastructure team will perform maintenance on the PostgreSQL Service on Saturday, April 27, from 9:00 a.m. - 12 p.m. EST.

Impact: All databases hosted on the ERIS PostgreSQL service will be impacted by one or two short reboots during this maintenance window.

Action Required: If you are the owner of a database on the PostgreSQL Service, we encourage you to check your applications after the maintenance window.

Completed

green - services online

Problem on Mysql.dipr.partners.org

April 22, 2019 11:04 am - 11:20 pm

Hi, We have a problem on mysql.dipr.partners.org and need to restart the node to get it online again. We are restarting mysql.dipr.partners.org

Completed Maintenance 

green - services online

Completed Emergency Postgres Maintenance

April 20, 2019 9:00 am - 10:15 am

The ERIS Infrastructure Team completed the emergency Postgres maintenance and all Postgres databases are online and available.

green - services online

MySQL Hosted Database Services DownTime on 30 Mar 2019

March 30, 2019 7:00 am - 12:00 pm

The ERIS Infrastructure team completed the on the MySQL hosted database Service on March 30, 2019. Please forward any questions to rcc@partners.org.

green - services online

Research Computing Website Downtime 30 Mar 2019

March 30, 2019 7:00 am - 10:00 am

This website may have been offline for a brief period during the maintenance window for MySQL Server patching on Saturday, March 30 between 7:00a.m. - 10:00a.m. EDT. This website, https://rc.partners.org, may have been unavailable for a few minutes while the system is rebooted to apply patches.

Please contact rcwebmaster@partners.org if you have any questions or concerns

green - services online

List Manager (Lyris): Expected Downtime on 14 April 2019

April 14, 2019 9:00 pm - 10:00 pm

We are upgrading the List Manager (Lyris) system to v12.3.5 on Sunday, April 14, 2019, at 9 PM. We expect this release to take, up to an hour, so please expect the List Manager (Lyris) service to be offline from 9:00 to 10:00 PM. If you have any questions or concerns, relating to this upgrade, please email: rcc@partners.org

green - services online

Research Computing Ticketing System 22 Mar 2019

March 21, 2019 10:04 pm - March 22, 2019 12:30 pm

Research Computing Ticketing System Online

The MySQL Hosted Database Services outage impacted the internal ticketing system (Kayako) used by ERIS. The outage started Thursday, March 21 around 10p.m. EDT and services restored around 12:15p.m. EDT on Friday, March 22.

Affected Services
Emails and requests sent to the following addresses were not accessed during this unanticipated downtime:
edcsupport@partners.org - REDCap-generated requests to approve, copy or move projects to production have not been received.
hpcsupport@partners.org
rcc@partners.org 
ideasupport@partners.org

Please allow our staff time to catch up on the tickets submitted while the system was offline.

green - services online

Research Computing Core Service Catalog 21 Mar 2019

March 21, 2019 10:40 pm - March 22, 2019 12:30 pm

RC Services Online

The outage started Thursday, March 21 and we expect services to be restored around 12:30p.m. EDT on Friday, March 22. This downtime is related to the MySQL Hosted Database Services outage.

We will update this message when service is restored. 

yellow - pre-downtime, calls to action

MySQL Hosted Databases Restored 22 Mar 2019

March 21, 2019 10:58 pm - March 22, 2019 12:30 pm

MySQL Hosted Database Services Online

The outage started Thursday, March 21 around 10p.m. EDT and was restored around 12:00p.m. EDT on Friday, March 22.

Action Required
If you are the owner of a system on mysql.dipr.partners.org, we strongly encourage you to check your application connection and reboot if necessary.

Affected Services
All systems hosted on mysql.dipr.partners.org
Research Computing ticketing system (Kayako tickets.partners.org)
Research Computing ordering/request system (RC Services rcservices.partners.org)

We will update this posting once service has been restored. Please contact rcc@partners.org with any questions or concerns.

green - services online

REDCap Scheduled Downtime 19 Mar 2019

March 18, 2019 4:21 pm

REDCap (https://redcap.partners.org/redcap) upgrades to v8.5.28 scheduled for Tuesday March 19th at 6:30AM EDT are complete REDCap was offline from 6:30AM-6:48AM EDT.

This release includes a number of bug fixes. 

8.5.28 Release Notes

If you have any concerns about REDCap being offline at this time, please email edcsupport@partners.org

green - services online

Emergency Maintenance HPCWIN3

March 6, 2019 5:00 pm - March 11, 2019 9:00 am

The hpcwin3.partners.org Windows analysis server has presented several freeze instances in the last few days. To evaluate the usage and logs we need to take the server out of service for a few days. During this window time we will perform test and review the information of the processes that have been causing the system to crash.  Future actions needed to be taken after for repair or control will be announced to the users. 

Existing remote desktop sessions will be terminated. Please save all open files and exit from your remote desktop session as soon as possible. We apologize for the inconvenience this may cause. 

green - services online

DIPR Hosted VM Reboot 6 Mar 2019

March 6, 2019 1:47 am - 2:47 am

We had to reboot the service. This is an NFS server serving mapped drives fro /nfs1, /nfs2, and /redcap-prod. The fs.dipr.partners.org VM is currently online, however, you may need to remount your NFS mounts this morning. 

green - services online

MySQL Hosted Database Service Reboot 4 Mar 2019

March 4, 2019 8:00 pm - 8:30 pm

We had an emergency issue that impacted mysql2.dipr.partners.org. To resolve this issue we rebooted mysql2.dipr.partners.org at 8:00pm on Monday evening March 04, 2019.

green - services online

PostgreSQL2 Hosted Databases Online 1 Mar 2019

March 1, 2019 9:19 am - March 3, 2019 12:19 pm

pgsql2.research.partners.org is now back online

green - services online

REDCap Service Alert: Scheduled Maintenance

February 22, 2019 10:08 am

REDCap (https://redcap.partners.org/redcap) requires server maintenance which is scheduled for Saturday, February 23rd 2019 from 7:00AM to 9:00AM EST. There will be a short interruption of service during the maintenance window.

If you have any concerns about this scheduled maintenance, please email edcsupport@partners.org

green - services online

rc.partners.org Website Downtime

February 23, 2019 7:00 am - 9:00 am

There was a short interruption of service for the RISC Website during the maintenance window for MySQL Server patching on Saturday, February 23 between 7:00a.m. - 9:00a.m. The RISC Website, https://rc.partners.org, was unavailable for a few minutes while the system is rebooted during that window.

Please contact rcwebmaster@partners.org if you have any questions or concerns

green - services online

MySQL2 Hosted Database Service Maintenance 23 Feb 2019

February 23, 2019 7:00 am - 9:00 am

The ERIS Infrastructure team will perform maintenance on mysql3.research.partners.org and mysql2.dipr.partners.org on Saturday morning February 23, 2019, from 7:00 am - 9:00 am. There will be a short interruption of service during the maintenance window. All databases hosted on mysql3.research.partners.org or mysql2.dipr.partners.org will be offline while we shut down and restart each node. 

Action Required
If you are the owner of a database on mysql3.research.partners.org or mysql2.dipr.partners.org we encourage you to check your applications after the maintenance window.

green - services online

GitLab: Scheduled Downtime 25 Feb 2019

February 25, 2019 7:00 am - 8:00 am

The GitLab service (https://gitlab.partners.org/) will be upgraded from version 11.5.7 to version 11.7.5 and the upgrade is scheduled to take up to 1 hour. During this time, the service will be unavailable between 7 AM to 8 AM on Monday, February 25th. This upgrade will include: New features, critical security patches, and bug fixes

For a complete list of changes, please refer to the GitLab project release notes:

*** This is a major version upgrade of GitLab. As a result, the underlying tools, frameworks, and programming languages that GitLab is built upon have also been updated, most notably the Ruby Rails version. This should only affect functionality in the GitLab user interface. The GitLab API version has not been updated - remains at v4. 

We recommend that you test your processes (in the development system, at this link: http://gitlab-dev.dipr.partners.org - to log in, just use your Partners ID and Password). The Development server is currently at version 11.7.10. No projects or data have been copied over from the production server. You can create new projects in the development environment and conduct tests as necessary. Projects created in the development environment may be removed without notice (as we conduct future GitLab version testing). Please complete any necessary testing before the upgrade on Monday, February 25th at 7 AM
 
If you have any other questions or concerns, relating to this scheduled downtime, please email: rcc@partners.org

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