Beginning August 5, a new Report Phishing button will be installed on your Outlook toolbar for Windows and Macintosh computers. This update will streamline the reporting experience on all devices and add the feature on computers that are missing the Report Phishing button. This change will happen behind the scenes and there is no action required for most devices.
Phishing is the attempt to steal sensitive information by tricking you into performing an action that you would not normally do. A phishing email may appear as legitimate communications from trusted sources such as Mass General Brigham, your bank, or credit card company. Since COVID-19 hit, cybercriminals have been taking advantage of pandemic concerns through phishing scams and malicious websites.
For a short period of time, you may see two Report Phishing buttons; use either one to report suspicious emails.
Note: If the new button looks greyed out, turn on your Reading Pane in the View setting of Outlook.
- For standard Windows computers*, (desktops and laptops with a Partners asset tag, device number, and "keep it safe and secure" stickers, running Windows 10 Enterprise), the old button will be removed for you; no action required.
- For Macs, use the button that will be located in your Outlook toolbar, not the Dock. For those enrolled in PEAS, the button will be removed for you; no action required. (Note: The update does not apply to Mass Eye and Ear and Pentucket Medical Associates at this time.)
- For non-standard Windows or personal computers, if you see two buttons, please contact the IS Service Desk for assistance.
In addition to computers, the button will be available on the Outlook app on smartphones, both iOS and Android. You must be enrolled in MobileIron to get your work email on your phone.
* Please also see HOWTO: Determine whether you are using a standard or non-standard Windows computer
What to Do If You Receive a Suspicious Email
- On your computer, highlight the message in your Outlook Inbox and click the Report Phishing button or Forward as Attachment to firstname.lastname@example.org.
- On your smartphone, open the email in the Outlook app and tap the Add-ins (…) icon. Tap the Report Phishing button. Tap OK to confirm.
Taking this simple action notifies the Information Security Team about a possible phishing attack. If the email is a part of our phishing training program, you will receive instant feedback thanking you for reporting. If the email is malicious, quick reporting helps us prevent a widespread phishing attack. Your active participation is crucial to keeping Mass General Brigham protected.
Note: The update does not apply to Mass Eye and Ear and Pentucket Medical Associates at this time.
For more information, visit: https://rc.partners.org/kb/article/2810