From Thursday, November 21, 2019 through Monday, December 2, 2019 at 8a.m., there will be limited List Manager (Lyris) support. The infrastructure will be supported, so if there are concerns with connection to https://researchlistadmin.partners.org or mail delivery, they will be addressed and resolved in the normal response time.

Requests for new lists and emails regarding additional support will be responded to starting December 2, 2019.

For answers to commonly-asked questions and requests, please refer to the following resources:

• Knowledge Base: https://rc.partners.org/kb/email-and-collaboration-tools/collaboration-tools/mailing-list-system
• Online Manual: http://lunar.lyris.com/help/lm_help/12.0/

The GitLab service (https://gitlab.partners.org/) has been restored after a major outage.

A major storage outage incident took place during a scheduled storage controller upgrade task. The incident affected GitLab as well as many other systems. The GitLab system was unavailable from approximately 9:50PM on Nov 10th until 10:50PM on Nov 11th. Due to the large amount of data in the GitLab repositories and other connected storage systems, the disk check and repair operation took much longer than expected, which caused the extended outage. The issue was subsequently compounded by a networking-related reconfiguration (on the storage-side).

At this point we do not believe that any data was affected. Please double-check your repositories, though!

We appreciate your continued usage and support of the service! We are working to make improvements of the service to avoid instabilities such as this one in the future.

If you any questions or concerns relating to this release, please email: rcc@partners.org.

ERIS Website Hosting Services are restored as of 12:30 PM EDT on Monday, November 11, 2019. Several research websites and services were unavailable beginning on Sunday, November 10, 2019 starting around 9PM.

The root of the problem is fixed and was related to scheduled storage and infrastructure maintenance. 

If you are the owner of a website, hosted database, storage or virtual server on ERIS infrastructure, we encourage you to check your connection and reboot if needed.

Contact the IS Service Desk to report any remaining issues or for assistance.
 

On Sunday, November 10, 2019, Dell Compellent SAN Controllers were replaced with new SC9000s. Many of our services rely on Compellent Storage Area Network (SAN) for underlying storage. This maintenance impacted connectivity to the storage (RFA, RFANFS, DIPR, etc.) being served out by this system.

As of Monday, November 11, 2019 at 9a.m. EDT, not all services are back online.

If you are the owner of a website, hosted database, storage or virtual server on ERIS infrastructure, we encourage you to check your connection and reboot if needed. Contact the IS Service Desk to report any remaining issues or for assistance.

Please check the Service Alerts for service-specific instructions and impact. Please make sure you subscribe to receive appropriate email notifications for the services you subscribe to: https://rc.partners.org/subscribe.

The https://rc.partners.org website was offline for a short period of time for infrastructure maintenance that took place Sunday, September 22 from 9:30p.m. to midnight EDT.

Please contact rcwebmaster@partners.org with any questions or concerns.

Applies to: iOS Users enrolled in MobileIron

The Partners MobileIron/EMM team has completed testing on latest GM build of iOS 13.1 Beta. Apple released iOS 13.0 on Thursday, 9/19 at around 1pm EDT and will release 13.1 on Tuesday, 9/24 around 1p.m.

• If you upgrade to iOS 13.1 from iOS 13.0, no action is required
• If you upgrade to iOS 13.1 from iOS 12, please note that you will be required to re-enter your Partners Email Password. A pop up will automatically appear that will take the you to the Settings App to re-enter your password.

If you accidentally hit “Cancel”, you can go to Settings > Passwords & Accounts > PARTNERS (OAUTH) to re-enter your Partners password.

Updated MobileIron enrollment instructions have been posted to the Knowledge Base 

IS Service Desk https://www.partners.org/ISServiceDesk 

BWH 617-732-5927      BWH-RICS 617-525-0848      CDHC 413-582-5005      DFCI 617-632-3399         
FALK 617-983-7454     LCC 857-307-4150                  MCL 781-416-8940        MGH 617-726-5085     
NHP 617-643-2020       NSMC 978-354-2014               NWH 617-243-6001       PCPO 857-282-5999     
PHH 617-726-0790       PHS 857-282-4357                   SRN 617-952-5555  
 

Applies to: All DIPR Servers

Production servers hosted by ERIS were patched on Saturday, September 28 starting at 9AM. If you are the owner of a server hosted by ERIS, we encourage you to connect to your server at the end of our maintenance, verify that your applications restart and reconnect to your database. 

The Discovery Informatics Platform for Research (DIPR) platform hosted by Enterprise Research IS is undergoing several essential upgrades in Fall 2019 to elevate security standards. These changes will include increased auditing, enabling SELinux on all systems and patching of the Linux OS on all servers on a monthly basis. The ERIS Infrastructure team will communicate each change two weeks before deploying. Please subscribe to receive DIPR communications and visit https://rc.partners.org/subscribe for more information. Non-production DIPR servers were patched in waves on Wednesdays in September. 

We understand that this is a significant change. We need your help to ensure an easy transition for your servers, applications and users. Learn more about the new DIPR Servers Monthly OS Patching Schedule.

Service Level Reminders
To ensure premium supportability, security and performance, ERIS strives to keep all systems up to their most current and/or stable revisions. Please visit https://rc.partners.org/sla to review the full ERIS Service Level Agreement.  

Server owners are responsible for maintaining the applications running on DIPR VMs systems and ensuring they are patched and comply with Partners Information Security Practices and Policies. Server owners are responsible for backup of critical configurations in case of a failure.

Please reach out to rcc@partners.org with any questions.

This website was offline for a brief period during the maintenance window for MySQL Server patching on Saturday, August 24 between 9:00a.m. - Noon. EDT. This website, https://rc.partners.org, was unavailable for a few minutes while the system is rebooted to apply patches.

Please contact rcwebmaster@partners.org if you have any questions or concerns.

On August 18th from approximately 1:00 am to 5:00 am, Freezerworks will temporarily be offline to complete planned server maintenance work. During this timeframe, we ask users to log out of the system so we can complete this necessary maintenance work. We do apologize for any inconvenience this interruption may cause. 

If you have any questions or concerns, please email edcsupport@partners.org

Did you know that Microsoft regularly releases security patches for its software products on the second Tuesday of every month? How frequently do you update your computer?

This month, Microsoft introduces patches for critical flaws and vulnerabilities that require you to patch as soon as possible.

Here is some guidance to keep your device secure and your Microsoft software up to date and running smoothly.

Do I need to make changes on my computer?

• Not if you use a Partners standard Windows computer (those with the asset tag, yellow lock and Partners' screensaver). The updates are run for you and devices are usually patched the Friday following Patch Tuesday. Both Microsoft and Adobe products are typically updated at this time. This can change if there is a significant freeze in place. 
• Yes, you need to run updates if you use a non-standard Windows, Macintosh or personally-owned device for Partners' business. ​It is your responsibility to keep your device and software up to date. 

See HOWTO: Run Windows Updates for additional instructions.

Applies to:        Staff and Visitors at Assembly Row

The Network Access Control (NAC) program updates scheduled for Assembly Row on Tuesday, August 13 are canceled at this time. 

Partners HealthCare continues to enhance the Network Access Control (NAC) program at Assembly Row, strengthening visibility and security of data and devices connected to the Partners network.  

Please review the security requirements and guidance for your device, by visiting rc.partners.org/computer. 

Thank you in advance.

Jigar Kadakia
Partners Chief Information Security & Privacy Officer
CISPO@partners.org