The ERIS infrastructure team will be patching the Production ERIS servers and VMs on Saturday, September 26, 2020, starting at 9:00 am. Please send any...
Over the past 6 months, the ERIS Infrastructure team has been moving active URLs/Sites with access to the Internet from our older proxy server to...
The ERIS Infrastructure team is changing how we name VMs. Effective immediately we are dropping .dipr. from the VM name of all new VMs, and...
There will be limited support from September 22nd-24th while the EDC Support team attends the annual REDCap Conference, which will be held virtually this year.
Please...
All CentOS 6 Virtual Machines (VMs) will reach End of Life on November 30th, 2020. End of Life means the product is no longer supported...
Mass General Brigham REDCap: Scheduled Maintenance
REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, August 29th, 2020 from 9:00AM to 3:00PM ET.
Please expect REDCap to be down...
The scheduled ERIS MySQL Database Server Maintenance may have impacted the Research IS & Computing website on Saturday, August 15 from 10a.m.-12p.m.
The site might have...
REDCap (https://redcap.partners.org/redcap) was offline last night from 6:22-9:10PM due to an unexpected outage.
The EDC Support team is working with ITS to...
We have scheduled downtime on MySQL database server mysql4.research.partners.org on Saturday, August 8th from 10:00 am – 12:00 pm. This outage may be as short as...
The EDC Support inbox was migrated to a cloud solution last night without our knowledge. As a result the ticketing system that EDC Support uses...
Beginning August 5, a new Report Phishing button will be installed on your Outlook toolbar for Windows and Macintosh computers. This update will streamline the...
The scheduled maintenance impacting the Research IS & Computing website completed on Saturday, July 25 from Noon-2p.m. as part of ERIS MySQL Database Server Maintenance...
There will be an extended outage on the MySQL Database Server on...
This is a reminder that the ERIS Infrastructure team will be patching Production VM’s and Systems on Saturday, July 25, 2020, from 9:00 am – 3:00...
The Research Computing website, https://rc.partners.org, was updated on Thursday, July 23, 2020 at 7:30a.m. to apply platform updates. The website was offline from 7:45-7:55a.m. for maintenance...
Server maintenance was completedfor this website on Saturday, December 7th, 2019 from 9:00AM to 2:00PM EDT. This website may have been offline for a short time during the maintenance window.
REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, June 27th, 2020 from 9:00AM to 3:00PM ET.
Please expect REDCap to be down for a short time during the...
Starting July 1, 2020, you’ll notice a different auto-reply when emailing rcc@partners.org for support. The full text of your email inquiry will be provided back...
In order to perform corrective repairs and predictive maintenance, it will be necessary to power down the uninterruptible power supply unit (UPS) that supplies power...
Due to unexpected issues with this yesterday's scheduled maintenance, REDCap is currently experiencing problems with exporting data, uploading files, and submitting electronic signatures.
EDC Support...
The Federal Bureau of Investigation (FBI) and Cybersecurity and Infrastructure Security Agency (CISA)...
To safeguard against Zoom security vulnerabilities, please update your Zoom application using the instructions below. You must check for updates on a regular basis to thwart...
This change only applies to Home Drives and does not impact shared file areas (SFAs). On 5/17/2020, Home Drives (H:) will be moved. For most users, there...
REDCap Upgrades to v.9.5.23 Scheduled:
REDCap (https://redcap.partners.org/redcap) upgrades to v9.5.23 scheduled for Tuesday April 28th, 6:30AM ET are complete. REDCap was offline from 6:39-7:09AM ET.
This...