Service Alerts

HSPH REDCap (https://redcap.sph.harvard.edu/redcap) upgrades to version 9.5.35 scheduled for Tuesday October 20th, 6:30AM are complete. REDcap was offline from 6:30-7:15AM. 



Release notes...

The Research Computing website, https://rc.partners.org, was updated on Wednesday, October 14, 2020 at 7:30a.m. to apply platform updates. The website was offline for a short period of time...

Due to the increase in ransomware attacks on hospitals all over the country—some close to home— Mass General Brigham is installing CrowdStrike antivirus software on...

REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, August 29th, 2020 from 9:00AM to 3:00PM ET.

Please expect REDCap to be down for a short time during the...

REDCap Upgrades to v.9.5.35 Scheduled:

REDCap (https://redcap.partners.org/redcap) upgrades to v9.5.35 scheduled for tomorrow Friday October 2nd, 6:30AM EST are complete. REDCap was offline from 6:44-6:57AM...

REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, September 26th, 2020 from 9:00AM to 3:00PM ET.

Please expect REDCap to be down for a short time during the...

The ERIS infrastructure team will be patching the Production ERIS servers and VMs on Saturday, September 26, 2020, starting at 9:00 am. Please send any...

Over the past 6 months, the ERIS Infrastructure team has been moving active URLs/Sites with access to the Internet from our older proxy server to...

The ERIS Infrastructure team is changing how we name VMs. Effective immediately we are dropping .dipr. from the VM name of all new VMs, and...

There will be limited support from September 22nd-24th while the EDC Support team attends the annual REDCap Conference, which will be held virtually this year.

Please...

All CentOS 6 Virtual Machines (VMs) will reach End of Life on November 30th, 2020. End of Life means the product is no longer supported...

Mass General Brigham REDCap: Scheduled Maintenance

REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, August 29th, 2020 from 9:00AM to 3:00PM ET.

Please expect REDCap to be down...

The scheduled ERIS MySQL Database Server Maintenance may have impacted the Research IS & Computing website on Saturday, August 15 from 10a.m.-12p.m.

The site might have...

REDCap (https://redcap.partners.org/redcap) was offline last night from 6:22-9:10PM due to an unexpected outage. 

The EDC Support team is working with ITS to...

We have scheduled downtime on MySQL database server mysql4.research.partners.org on Saturday, August 8th from 10:00 am – 12:00 pm. This outage may be as short as...

The EDC Support inbox was migrated to a cloud solution last night without our knowledge. As a result the ticketing system that EDC Support uses...

Beginning August 5, a new Report Phishing button will be insta­lled on your Outlook toolbar for Windows and Macintosh computers. This update will streamline the...

The scheduled maintenance impacting the Research IS & Computing website completed on Saturday, July 25 from Noon-2p.m. as part of ERIS MySQL Database Server Maintenance...

Applies to: All Applications, VM's, and Systems Connecting to the ERIS MySQL Database Server 

There will be an extended outage on the MySQL Database Server on...

This is a reminder that the ERIS Infrastructure team will be patching Production VM’s and Systems on Saturday, July 25, 2020, from 9:00 am – 3:00...

The Research Computing website, https://rc.partners.org, was updated on Thursday, July 23, 2020 at 7:30a.m. to apply platform updates. The website was offline from 7:45-7:55a.m. for maintenance...

Server maintenance was completedfor this website on Saturday, December 7th, 2019 from 9:00AM to 2:00PM EDT. This website may have been offline for a short time during the maintenance window.

REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, June 27th, 2020 from 9:00AM to 3:00PM ET.

Please expect REDCap to be down for a short time during the...

Starting July 1, 2020, you’ll notice a different auto-reply when emailing @email for support. The full text of your email inquiry will be provided back...

In order to perform corrective repairs and predictive maintenance, it will be necessary to power down the uninterruptible power supply unit (UPS) that supplies power...