Service Alerts
REDCap Scheduled Downtime: March 20th, 2021
REDCap (https://redcap.partners.org/redcap) infrastructure improvements are scheduled for tomorrow, Saturday March 20 at 9AM ET.
We expect minimal downtime; however MGB REDCap could...
RISC Website Maintenance 11 Mar 2021
The Research Computing website, https://rc.partners.org, was updated on Thursday, March 11, 2021 at 7a.m. to apply platform updates. The website was offline for a short period of...
ERIS Infrastructure Patching Schedule for 2023
ERIS Patching Schedule for 2024
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REDCap Scheduled Downtime
REDCap Upgrades to v10.0.30 Scheduled:
REDCap (https://redcap.partners.org/redcap) upgrades to v10.0.30 scheduled for Wednesday December 9 at 6:30AM EST were successful. REDCap was offline from 6:30AM -...
An Update Regarding macOS Big Sur 11
The PEAS team is pleased to recommend the upgrade to macOS Big Sur 11 in the Enterprise.
Prior to upgrading, please ensure you have...
New, Secure Standards for Email Security, Modern Authentication
Older devices or software may connect to email using “basic authentication”, which requires only your username and password for access. Basic authentication leaves you open to...
REDCap Scheduled Downtime
REDCap Upgrades to v.10.0.25 Scheduled:
REDCap (https://redcap.partners.org/redcap) upgrades to v10.0.25 scheduled for Friday November 13th, 6:30AM ET are complete. REDCap was offline from 6:40-7:25 AM...
rc.partners.org Website Downtime
There may be a short interruption of service for the RISC Website during a maintenance window on Tuesday, November 24 between 7:30- 8:00a.m. EST. The RISC Website, https://rc.partners.org, may...
ERIS Hosted Services 31 Oct 2020
On Saturday, October 31, 2020, the ERIS Hosted Services Infrastructure was impacted by planned power work in the Needham Data Center that unexpectedly impacted some equipment...
HSPH REDCap Scheduled Downtime
HSPH REDCap (https://redcap.sph.harvard.edu/redcap) upgrades to version 9.5.35 scheduled for Tuesday October 20th, 6:30AM are complete. REDcap was offline from 6:30-7:15AM.
Release notes...
RISC Website Maintenance 14 Oct 2020
The Research Computing website, https://rc.partners.org, was updated on Wednesday, October 14, 2020 at 7:30a.m. to apply platform updates. The website was offline for a short period of time...
New CrowdStrike antivirus to be installed on your Mac computer
Due to the increase in ransomware attacks on hospitals all over the country—some close to home— Mass General Brigham is installing CrowdStrike antivirus software on...
REDCap Scheduled Downtime
REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, August 29th, 2020 from 9:00AM to 3:00PM ET.
Please expect REDCap to be down for a short time during the...
REDCap Scheduled Downtime
REDCap Upgrades to v.9.5.35 Scheduled:
REDCap (https://redcap.partners.org/redcap) upgrades to v9.5.35 scheduled for tomorrow Friday October 2nd, 6:30AM EST are complete. REDCap was offline from 6:44-6:57AM...
REDCap Scheduled Downtime
REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, September 26th, 2020 from 9:00AM to 3:00PM ET.
Please expect REDCap to be down for a short time during the...
Production Patching Scheduled for Saturday September 26, 2020
The ERIS infrastructure team will be patching the Production ERIS servers and VMs on Saturday, September 26, 2020, starting at 9:00 am. Please send any...
Shutdown Old ERIS Proxy Server
Over the past 6 months, the ERIS Infrastructure team has been moving active URLs/Sites with access to the Internet from our older proxy server to...
ERIS VM Naming Change
The ERIS Infrastructure team is changing how we name VMs. Effective immediately we are dropping .dipr. from the VM name of all new VMs, and...
Limited REDCap Support: Sep. 22nd-24th
There will be limited support from September 22nd-24th while the EDC Support team attends the annual REDCap Conference, which will be held virtually this year.
Please...
Request your CentOS6 Upgrade for ERIS DIPR Hosted Linux Virtual Servers by November 30, 2020
All CentOS 6 Virtual Machines (VMs) will reach End of Life on November 30th, 2020. End of Life means the product is no longer supported...
REDCap Scheduled Downtime
Mass General Brigham REDCap: Scheduled Maintenance
REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, August 29th, 2020 from 9:00AM to 3:00PM ET.
Please expect REDCap to be down...
RISC Website Maintenance 15 Aug 2020
The scheduled ERIS MySQL Database Server Maintenance may have impacted the Research IS & Computing website on Saturday, August 15 from 10a.m.-12p.m.
The site might have...
REDCap Service Alert: Unexpected Downtime: August 5th, 2020
REDCap (https://redcap.partners.org/redcap) was offline last night from 6:22-9:10PM due to an unexpected outage.
The EDC Support team is working with ITS to...
ERIS MySQL Database Server Downtime on Saturday August 8, 2020
We have scheduled downtime on MySQL database server mysql4.research.partners.org on Saturday, August 8th from 10:00 am – 12:00 pm. This outage may be as short as...