Service Alerts

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Secure File Transfer Service Update

November 1, 2018 10:00 pm - 10:30 pm

We are improving the log in process for this service, https://transfer.partners.org. Starting Thursday, November 1 at 10:30p.m., employees will access the system with individual accounts using Primary work email address and Partners password. All other accounts will not be impacted by this change. External collaborators and group/departmental accounts can continue to log in the same way.

With the Secure File Transfer Service, you can exchange large files with collaborators both inside and outside of Partners via a web browser. Visit https://rc.partners.org/SFTP for more information about this service.

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Freezerworks Expected Downtime

October 11, 2018 8:00 pm

Today, October 11th from 5:00 to 5:30 pm, Freezerworks will temporarily be offline to complete unplanned maintenance work. During this timeframe, we ask users to log out of the system so we can complete this necessary maintenance work. We do apologize for any inconvenience this interruption may cause.  

Please contact rcc.partners.org if you have any questions or concerns.

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LimeSurvey Decommission Process Complete

October 3, 2018 11:20 am

The LimeSurvey (https://limesurvey.partners.org/limesurvey) decommission scheduled for today October 3rd, 2018 11 AM EDT is complete. LimeSurvey has been taken offline and migrated to an internal only accessible server for data archiving.

After today, if you require access to data, please submit a request to edcuspport@partners.org. We will be able to grant short term access (~6 hrs) for you to access and export data.

If you have any questions, please email edcsupport@partners.org

We sincerely thank all of our LimeSurvey users for their use and support of the system over the years. 

Thanks, 

EDC Support

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REDCap Scheduled Downtime

October 1, 2018 11:43 am

REDCap (https://redcap.partners.org/redcap) required server maintenance which was performed on Saturday, September 29th, 2018 from 9:00AM to 12:00PM EDT. There was a short interruption of service during the maintenance window.

If you have any concerns about this scheduled maintenance, please email edcsupport@partners.org

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RFANFS & PPM-RFANFS Restart

September 28, 2018 12:41 pm - September 30, 2018 3:41 pm
The ERIS Infrastructure team has identified a bug in NFS that is impacting the reading and writing of data on NFS mounts. A fix has been identified however it will require a patch and a reboot on rfanfs.partners.org and ppm-rfanfs.partners.org to resolve this issue. We have scheduled this patch and reboot for Saturday morning September 29, 2018 at 9:00am.
 
The impact of this patch and reboot will result in dismounting all \\rfanfs and \\ppm-rfanfs mount points that will need to be remounted after the reboot.
 
Please contact rcc@partners.org with any questions or concerns.
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Mysql2 and Mysql3 Downtime on Saturday Morning September 29th

September 27, 2018 4:04 pm - October 27, 2018 7:04 pm

This is a reminder the both mysql2.dipr.partners.org and mysql3.research.partners.org will be restarted on Saturday morning September 29, 2018, between the hours of 7:00 am and 9:00 am.

This maintenance has been completed.

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REDCap Unexpected Downtime

September 26, 2018 9:04 am - 12:04 pm

REDCap (https://redcap.partners.org/redcap) experienced an unexpected outage on Wednesday September 26th from approximately 2:00-8:30AM EDT.  

Please review your projects if surveys were scheduled to send during this time.  Manage Survey Participants > Survey Invitation Log.  You can filter on "Invitations that failed to send" and resend as needed.

Survey data may not have been collected at this time and participants received a web-browser error message when attempting to click on a survey link.

If you have any concerns, please email edcsupport@partners.org

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An Update Regarding Apple's macOS Mojave

September 25, 2018 9:00 am - October 26, 2018 8:48 pm

Apple has released their next Operating System (OS) for Mac laptops & desktops, macOS Mojave. At this time, we recommend you do not upgrade your Mac as this may impact your ability to use enterprise services.

After Mojave is released, vendors like Cisco and Microsoft will also release software updates for their products to integrate with Mojave. Like prior Apple OS releases, the expectation is the first minor version of Mojave (version 10.14.1) will be stable for the Enterprise.  Further information on compatibility with Partners services will be broadcast in the coming weeks.

Please keep in mind that Apple, and therefore Partners, only supports the current OS and two versions prior. With the release of macOS Mojave 10.14, the only other supported macOSs will be macOS High Sierra 10.13 and macOS Sierra 10.12. If you are running an out of date macOS, please view our webpage on how to Update Your Mac, or contact the Service Desk if you need assistance with an upgrade. Older Mac operating systems introduce risk to your data and the enterprise as they are not patched for security vulnerabilities, nor do they comply with Partners policies.

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RFANFS Service Outage

September 19, 2018 5:48 pm - September 26, 2018 8:48 pm

The RFANFS service issue has been resolved and all mount points have been restored. Please forward any questions or concerns to rcc@partners.org.

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iOS 12

September 17, 2018 8:00 am - 10:54 am

Apple released iOS 12 on Sept. 17th, 2018.

We have fully tested iOS 12 against the following applications;

  1. Mail - using the iOS native application
  2. Safari 
  3. Tunnel*
  4. Calendar - Using the native Calendar application
  5. Cortext
  6. HipChat
  7. Webex
  8. Dropbox

*Tunnel 3.0 is required. Tunnel 3.0 was released to all users enrolled in MI on Thursday, September 6th. If you do not have Tunnel installed, please contact the IS Service Desk.
Tunnel is a component of MobileIron and enables your iOS mobile device to access Partners network resources.  Apps such as Epic Haiku and Citrix Receiver depend upon its functionality.  
Additional information can be found in KB0027534.  If you have questions, please contact the IS Service Desk

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RPDR Query Tool- Detailed Data Request Wizards Downtime

September 14, 2018 5:00 pm - September 17, 2018 9:00 am

Due to the Insight 4.0 release scheduled for 9/14-9/16, the RPDR Query Tool- Detailed Data Request Wizards was unavailable from 5pm on Friday, September 14th to 9 am on Monday September 17th.

The RPDR Query Took query functionality was still available during this time. Users will still be able to build and run queries to obtain aggregate numbers of patients.

The RPDR functionality was back up, running and available on Monday, September 17th at 9am.

Please make sure to complete all detailed data requests before 5pm on Friday,September 14th.

If you have any questions, please contact us at RPDRHelp@partners.org.

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INSIGHT 4.0 Downtime

September 14, 2018 6:00 pm - September 17, 2018 6:00 am

Insight Downtime

The roll out for the Insight 4.0 IRB (Humans) Module was scheduled for Friday, September 14th. System downtime will begin on Friday, September 14, 2018 at 6 pm ET and extend through Monday, September 17, 2018 at 6 am ET.

Insight 4.0 is already being used for Agreements and so may look familiar to you when you log in on Monday, September 17th. We will send a follow-up communication on Friday, September 14thwith information on specific changes to forms and workflow. Below are answers to questions you might have about the transition to Insight 4.0 as well as recommendations that will help with the transition.

What will happen to submissions in my Activity List?

Activities in your Activity List will be migrated to your Insight 4.0 Action Required list. We recommend that you sign off on activities in your Activity List early next week so that we can review and process as many pending submissions as possible.

What will happen to submissions in Work in Progress?

Draft submissions created within the past 90 days will be migrated to Insight 4.0. All draft submissions created over 90 days ago will notbe migrated. The Human Research Office will have access to Insight 3.6 and, upon request, can send you a copy of draft submissions that were not migrated to 4.0.

What will happen to submissions in Pending Applications?

All pending applications will be migrated to Insight 4.0. We will try to review and process as many pending applications as possible before the roll out.

Should I create and submit new protocol submissions or amendments in Insight 3.6 next week?

We recommend that you hold off submitting anything new next week unless the submission is time sensitive.

What training will be available after Insight 4.0 is rolled out?

Insight 4.0 User Guides are being prepared for navigating and preparing, submitting and signing off on IRB submissions. Insight 4.0 User Guides and Frequently Asked Questions (FAQs) will be available in Research Navigator on September 17th. Training sessions will also be offered. You can register for training in Research Navigator - Insight 4.0 Training

Who do I contact for questions or assistance with submissions post Insight 4.0 roll out?

We are committed to making this transition as smooth as possible. Contact us if you have any questions or you experience any problems after the roll out with migrated or new submissions. Key contacts are provided below:

PHS IRB Help Line: 857-282-1900

PHS IRB Mailbox: irb@partners.org

Protocol Administrator

PHS Insight Help Line: 857-282-1959

PHS Insight Help Desk: Insighthelpdesk@partners.org

Rosalyn Gray: 857-282-1903; rgray1@partners.org  

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Freezerworks: Scheduled Downtime on September 7, 2018

September 6, 2018 2:00 pm

Partners HealthCare FreezerWorks: Expected Downtime and Upgrade

On Friday September 7th, 2018 from 4 pm to September 10th, 2018 at 10 AM, the Freezerworks application will be taken offline for upgrades from version 9.0 to version 10.0. We apologize for any inconvenience during this interruption. 

 

Please note, there will be a new method to open the Freezerworks application if you do not have Windows 10 installed. 

1) With your Partners ID & password, navigate to https://workspace.partners.org/Citrix/UniversalWeb/ 

2) Select the Freezerworks icon to open the application

 

Full release notes can be downloaded here

 

If you have any questions or concerns about email: edcsupport@partners.org

 
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MobileIron Cloud Maintenance

September 5, 2018 9:00 pm - September 6, 2018 6:00 am

MobileIron will be upgrading the NA1 Cluster used by Partners tonight from 9pm through 6am.  Note that this is not related to the iOS Tunnel update previously communicated to iOS users.

The following will be affected during tonight’s MobileIron NA1 Upgrade:

  • You will not be able to enroll new devices
  • Existing MobileIron users will not be able to access the Partners App Catalog

Other functions such as Email, Haiku, Cortext, Receiver, Dropbox, PowerMic, etc are not affected and will continue to work normally

 

yellow - pre-downtime, calls to action

Required Update to MobileIron for iOS

September 6, 2018 8:00 am

Applies to: Users who have MobileIron installed on an iOS Device

On September 6th, 2018, an update to MobileIron will be pushed to your mobile device.  If prompted to install MobileIron Tunnel, please select Install (see image below).

Is there anything else that I need to do?
The older version of the app, Tunnel Legacy should automatically be removed from your device.  If it is not, remove the app manually by pressing on the Tunnel Legacy icon and tap ‘X’.  
 
How does Tunnel work?
Tunnel is a component of MobileIron and enables your iOS mobile device to access Partners network resources.  Apps such as Epic Haiku and Citrix Receiver depend upon its functionality.  

Additional information can be found in KB0027534.  If you have questions, please contact the IS Service Desk

 

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Mysql, Mysql2 and Mysql3 Downtime on Saturday Morning August 25th

August 25, 2018 9:00 am - 12:00 pm

The ERIS Infrastructure team will perform maintenance on mysql.dipr.partners.org, mysql2.dipr.partners.org and mysql3.research.partners.org on Saturday, August 25, 2018, from 9:00 am - Noon. There will be a short interruption of service for each server during the maintenance window. Please forward any questions to rcc@partners.org.

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Pgslq2 Downtime on Saturday Morning August 25th

August 25, 2018 9:00 am - 12:00 pm
The ERIS Infrastructure team will perform maintenance on pgsql2.research.partners.org on Saturday, August 25, 2018, from 9:00 am - Noon. There will be a short interruption of service during the maintenance window.
 
Please forward any questions or concerns to rcc@partners.org.
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rc.partners.org Website Downtime

August 25, 2018 9:00 am - 12:00 pm

There was a short interruption of service for the RISC Website during the maintenance window for MySQL Server patching on Saturday, August 25 between 9a.m.-Noon. The RISC Website, https://rc.partners.org, was unavailable while the system was rebooted during that window.

Please contact rcwebmaster@partners.org if you have any questions or concerns.

yellow - pre-downtime, calls to action

Partners HealthCare LimeSurvey: Oct 1, 2018 - Decommission Date

August 23, 2018 4:12 pm

As part of the decommission process which will conclude on October 1st, 2018, LimeSurvey (https://limesurvey.partners.org/limesurvey) will be taken offline and migrated to an internal only accessible server for data archiving.

LimeSurvey will be unavailable starting Oct. 1 at 8AM.

Please export any data actively needed. Please store in an accessible location (SFA, Dropbox, LabArchives).

After Oct. 2nd, if you require access to data, please submit a request to edcuspport@partners.org. We will be able to grant short term access (~6 hrs) for you to access and export data.

If you have any concerns or would like to set up time to discuss any questions about your transition from LimeSurvey, please email edcsupport@partners.org

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Monthly Information Systems Maintenance (ISM)

August 20, 2018 12:00 am - 4:00 am

Applies To: All Users

Information Systems Maintenance (ISM) was conducted on Monday, August 20th from 12:00 am to 4:00 am.

During this time, planned system maintenance and testing was performed by IS Operations teams. This routine maintenance reduces the risk of unscheduled outages on our computer network and to the Internet.

Impact to systems and applications

  • VPN should be available during the ISM.
  • Partners eCare - unavailable from 1:00 am until 3:00 am
    • Impacts all PeC applications and related interfaces.
    • Impacts PeC dependent applications including Patient Gateway.
  • HealthShare - unavailable from 1:15 am to 2:30 am
  • Impacts all data interfaces and web services to PeC Production
  • All Cache Classic applications, except web paging, will be down from 1:15 am to 2:30 am.
  • Partners-wide: LMR, Medication and Allergy Services, CAS, EMPI
  • BWH:  Historical Order and eMAR Viewer, other PeC dependencies
  • MGH: MGH OR Application, Historical Order and eMAR Viewer, other PeC dependencies
  • All Cache Classic and Ensemble data interfaces and web services will be unavailable from 1:15 am to 2:30 am.
  • The Specific applications within Cache that will be down are listed below:

Impact to sites

  • Services or resources hosted in the Partners HealthCare data centers may be unavailable during the ISM.
  • Your site's IS Management team will provide more detailed communication about planned outages at your facility and will coordinate with specific groups that may be impacted.

Need help during the downtime? 

View the Broadcast Online. Please contact your IS Service Desk if you have any questions.

View the 2018 IS System Maintenance (ISM) Schedule in the IS Service Desk Knowledgebase (Partners login required).

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REDCap Scheduled Downtime

August 7, 2018 2:53 pm

REDCap (https://redcap.partners.org/redcap) upgrades to v8.1.20, scheduled for Thursday August 9th at 6:30AM EDT are complete. REDCap was offline from 6:44-7:04 AM EDT. 

This upgrade included a number of bug fixes. 

Full release notes can be found here

If you have any concerns about REDCap being offline at this time, please email edcsupport@partners.org

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rc.partners.org Website Downtime

July 28, 2018 9:00 am - 12:00 pm

There was a short interruption of service for the RISC Website during the maintenance window for MySQL Server patching on Saturday, July 28 between 9a.m.-10a.m. The RISC Website, https://rc.partners.org, was unavailable while the system was being rebooted during that window.

Please contact rcwebmaster@partners.org if you have any questions or concerns.

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GitLab: Scheduled Downtime on July 30th - Upgrade Successful

July 30, 2018 8:00 pm - July 31, 2018 12:00 am

 

The GitLab (https://gitlab.partners.org/) service has upgraded, successfully, to a new major version (Version 11.1). This upgrade took 4 hours and services were unavailable between the hours of 8 PM to 12 AM on Monday, July 30th.

This upgrade included:

  1. Server patching and security fixes
  2. Increase in system resources
  3. Changes to the user interface (UI) and added functionality
  4. GitLab API Updates

The GitLab application was upgraded to version 11.1 and GitLab API was upgraded to Version 4.1. 

For a complete list of changes, please refer to the GitLab project release notes:

 

** Please, log into GitLab (https://gitlab.partners.org/) to confirm your projects are working as expected. In addition, you may have to make changes to your settings

 

If you any questions or concerns relating to this scheduled downtime, please email us at: rcc@partners.org 

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Mysql, Mysql2 and Mysql3 Downtime on Saturday Morning July 28th

July 28, 2018 9:00 am - 12:00 pm

The ERIS Infrastructure team performed maintenance on mysql.dipr.partners.org, mysql2.dipr.partners.org, and mysql3.research.partners.org on Saturday, July 28, 2018, from 9:00 am - Noon. There was a short interruption of service for each server during the maintenance window. Please forward any questions to rcc@partners.org.

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LabArchives Server Upgrade Completed

July 22, 2018 1:00 am - 5:00 am

On July 22, 2018, between the hours of 1 AM to 5 AM - LabArchives upgrade their US servers, successfully.

Services are up and working as expected. 

 

If you have any concerns or questions, please email: edcsupport@partners.org

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