Service Alerts

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An Update Regarding macOS Big Sur 11

November 13, 2020 3:00 pm

The PEAS team is pleased to recommend the upgrade to macOS Big Sur 11 in the Enterprise.
 

Prior to upgrading, please ensure you have the most recent version of enterprise apps that you use, like Citrix Workspace, Cisco VPN or Microsoft Office. The latest version of these applications are available in PEAS Self Service. Also verify the compatibility of any non-enterprise apps you use prior to upgrading. 32-bit applications are no longer supported on macOS Catalina or macOS Big Sur. You can check if you’re running 32-bit apps in macOS Mojave before you download and install Big Sur. From the Apple menu > About This Mac > System Report > Legacy Software or by going to https://roaringapps.com/.
 
We advise everyone to upgrade and get the latest security features unless you have specialty software that is currently incompatible with macOS Big Sur. Keep in mind that Apple, and therefore MGB, only supports the current OS and two versions prior. With the release of macOS Big Sur 11, the only other supported mac OS's are macOS Mojave 10.14 and macOS Catalina 10.15. If you are running an out of date macOS, please view our webpage on how to Update Your Mac, or contact the Service Desk if you need assistance with an upgrade. Older Mac operating systems introduce risk to your data and the enterprise as they are not patched for security vulnerabilities, nor do they comply with MGB policies.

Please note: When upgrading to macOS Big Sur, any folders in the root folder will be moved to /users/shared/relocated items.




Enterprise Applications
Software Tested Version Tested Functionality
Crowdstrike 5.41.12205 (tick)
Forescout 19.0 (tick)
Cisco AnyConnect 4.9.02028 (tick)
Microsoft Office 16.41 (tick)
Citrix Workspace 20.10 (tick)
Microsoft Teams 1.3 (tick)

 




Academic Applications
Software Tested Versions Tested Functionality
MatLab 2020b & up (tick)
EndNote X9 cross (x)
Flowjo 10.7 tick (/)
SPSS 24 cross (x)
Stata 16 (tick)
Prism 9 (tick)
Microsoft Remote Desktop 10.4.1 (tick)
Parallels 16.0.1 (tick)

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New, Secure Standards for Email Security, Modern Authentication

November 17, 2020 8:00 am

Older devices or software may connect to email using “basic authentication”, which requires only your username and password for access. Basic authentication leaves you open to cyberattacks and does not meet Mass General Brigham’s security standards.

To increase email security, basic authentication will be disabled and requiring two-factor authentication to access email on November 17th.

To avoid any interruption to your email access, follow the instructions in the Knowledge Base.

If you do not update your device, you may access your email using Outlook on the web at https://outlook.office.com. For questions or assistance, please contact the IS Service Desk.

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REDCap Scheduled Downtime

November 9, 2020 1:57 pm

REDCap Upgrades to v.10.0.25 Scheduled:

REDCap (https://redcap.partners.org/redcap) upgrades to v10.0.25 scheduled for Friday November 13th, 6:30AM ET are complete. REDCap was offline from 6:40-7:25 AM ET.

This upgrade includes a number of new features and bug fixes:

New feature: Record-level locking: This feature allows users to lock an entire record (as opposed to locking individual instruments) so that none of the record’s data can ever be modified unless someone with record-level locking/unlocking privileges goes and unlocks the record again.

New feature: Field Embedding: Field Embedding is the ultimate way to customize surveys and data collection instruments to make them look exactly how you want. Field Embedding is a Shazam-like feature that allows you to reposition field elements on a survey page or data entry form so that they get embedded in a new location on that same page. Embedding fields gives users greater control over the look and feel of your instrument. Users may place fields in a grid/table for a more compact user-friendly page, or they can position fields close together in a group if they are related.

Full release notes

New Features, Changes, and Major Bug Fixes

If you have any concerns about REDCap being offline at this time or any questions about these new features, please email edcsupport@partners.org

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rc.partners.org Website Downtime

November 24, 2020 7:30 am to 8:30 am

There may be a short interruption of service for the RISC Website during a maintenance window on Tuesday, November 24 between 7:30- 8:00a.m. EST. The RISC Website, https://rc.partners.org, may be unavailable for a short period of time during this window.

Please contact rcwebmaster@partners.org if you have any questions or concerns.

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ERIS Hosted Services 31 Oct 2020

October 31, 2020 7:00 am to November 3, 2020 5:00 pm

On Saturday, October 31, 2020, the ERIS Hosted Services Infrastructure was impacted by planned power work in the Needham Data Center that unexpectedly impacted some equipment. It was not a data center power failure. This event took down several research websites and services as it impacted all of the DIPR and RFA infrastructure. The team restored power and focused on bringing up all the production servers and virtual machines (VMs) impacted by this event. At this point, all the production VM’s are up and available, and the team is focused on restoring the non-production VM’s. We anticipate that all the non-production nodes up and online on Tuesday, November 3, 20

If you are the owner of a website, hosted database, storage or virtual server on ERIS infrastructure, we encourage you to check your connection and reboot if needed. 

If you have a critical process that is down, please send a note to rcc@partners.org, and the team we will investigate right away.

Please check the Service Alerts for service-specific instructions and impact. Please make sure you subscribe to receive appropriate email notifications for the services you subscribe to: https://rc.partners.org/subscribe.

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HSPH REDCap Scheduled Downtime

October 19, 2020 1:51 pm

HSPH REDCap (https://redcap.sph.harvard.edu/redcap) upgrades to version 9.5.35 scheduled for Tuesday October 20th, 6:30AM are complete. REDcap was offline from 6:30-7:15AM. 

Release notes.

If you have any questions, please email edcsupport@partners.org

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RISC Website Maintenance 14 Oct 2020

October 14, 2020 7:30 am to 8:00 am

The Research Computing website, https://rc.partners.org, was updated on Wednesday, October 14, 2020 at 7:30a.m. to apply platform updates. The website was offline for a short period of time during this maintenance window.

Please contact rcwebmaster@partners.org if you have any questions or concerns.

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New CrowdStrike antivirus to be installed on your Mac computer

October 6, 2020 6:00 am

Due to the increase in ransomware attacks on hospitals all over the country—some close to home— Mass General Brigham is installing CrowdStrike antivirus software on all PEAS-enrolled Macs running version 10.14 or higher on October 13, 2020. 

There is no action required on your part to complete this install. The new antivirus provides additional threat detection and prevention capabilities. 

If you would like to get CrowdStrike antivirus before October 13, 2020, follow the instructions in this article

If you are not already running macOS Mojave 10.14, or later, on your computer, reminder to please upgrade your Mac this month. 

Please contact the IS Service Desk for additional assistance.

Thank you in advance.

Jigar Kadakia
Mass General Brigham Chief Information Security & Privacy Officer
CISPO@partners.org

 

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REDCap Scheduled Downtime

October 1, 2020 11:41 am

REDCap Upgrades to v.9.5.35 Scheduled:

REDCap (https://redcap.partners.org/redcap) upgrades to v9.5.35 scheduled for tomorrow Friday October 2nd, 6:30AM EST are complete. REDCap was offline from 6:44-6:57AM.

This upgrade includes a number of security and bug fixes.

Release notes available here.

If you have any concerns about REDCap being offline at this time, please email edcsupport@partners.org


REDCap eConsent: Part 11 Compliance Documentation

For groups using the REDCap eConsent template and require 21 CFR Part 11 compliance, validation documentation can be found by going to our REDCap eConsent Compliance page. 


REDCap Support is Limited - Please allow 2 business days for standard requests​:

There is 1FTE supporting all REDCap standard requests and questions. We are seeing an increased demand in REDCap and we are supporting many priority Covid related projects. We are working to find ways to supplement support. 

As a reminder, please allow up to 2 days for responses to your requests. 

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REDCap Scheduled Downtime

September 25, 2020 12:25 pm

REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, September 26th, 2020 from 9:00AM to 3:00PM ET.

Please expect REDCap to be down for a short time during the maintenance window.

If you have any concerns about this scheduled maintenance, please email edcsupport@partners.org

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Production Patching Scheduled for Saturday September 26, 2020

September 23, 2020 12:11 pm to 3:11 pm

The ERIS infrastructure team will be patching the Production ERIS servers and VMs on Saturday, September 26, 2020, starting at 9:00 am. Please send any concerns to rcc@partners.org

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Shutdown Old ERIS Proxy Server

September 23, 2020 12:08 pm to 3:08 pm

Over the past 6 months, the ERIS Infrastructure team has been moving active URLs/Sites with access to the Internet from our older proxy server to a new redundant proxy server. We are targeting Wednesday, October 7th to shut down the old proxy server. There should be no impact when we shut down the old proxy server, however, if you have any questions or concerns you can send them to rcc@partners.org and we will follow up with you concerning your site.

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ERIS VM Naming Change

September 23, 2020 12:04 pm to 3:04 pm

The ERIS Infrastructure team is changing how we name VMs. Effective immediately we are dropping .dipr. from the VM name of all new VMs, and instead, we will add "rc-" to the beginning of each VM name when we deploy new VMs. Going forward all new VMs will be named rc-vmname.partners.org

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Limited REDCap Support: Sep. 22nd-24th

September 21, 2020 4:40 pm

There will be limited support from September 22nd-24th while the EDC Support team attends the annual REDCap Conference, which will be held virtually this year.

Please plan for delayed response times this week. Priorities will be made for moving projects to production, user access, creating new projects, and change requests. General REDCap questions will be best effort. 

Be sure to review the Help&FAQTraining ResourcesGetting Started with REDCap and Knowledge Base pages.  

If you have any questions, please email edcsupport@partners.org

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Request your CentOS6 Upgrade for ERIS DIPR Hosted Linux Virtual Servers by November 30, 2020

September 10, 2020 9:41 am to December 1, 2020 12:41 am

All CentOS 6 Virtual Machines (VMs) will reach End of Life on November 30th, 2020. End of Life means the product is no longer supported by Red Hat and the community-supported CentOS distribution for Red Hat Enterprise Linux. The ERIS team will not support CentOS 6 VMs after November 30th, 2020, as there will be no security updates and bug fixes for CentOS 6. All applications and websites running on CentOS 6 VMs must migrate to new CentOS 8 VMs before November 30th, 2020. Please upgrade by requesting a new DIPR VM in the ERIS Research Computing Core Service Catalog. Contact us at rcc@partners.org with any questions.

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REDCap Scheduled Downtime

August 28, 2020 11:57 am to 2:57 pm

Mass General Brigham REDCap: Scheduled Maintenance

REDCap (https://redcap.partners.org/redcap) server maintenance is scheduled for Saturday, August 29th, 2020 from 9:00AM to 3:00PM ET.

Please expect REDCap to be down for a short time during the maintenance window.

If you have any concerns about this scheduled maintenance, please email edcsupport@partners.org

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RISC Website Maintenance 15 Aug 2020

August 15, 2020 10:00 am to 12:00 pm

The scheduled ERIS MySQL Database Server Maintenance may have impacted the Research IS & Computing website on Saturday, August 15 from 10a.m.-12p.m.

The site might have been offline for part or all of this window.

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REDCap Service Alert: Unexpected Downtime: August 5th, 2020

August 6, 2020 9:04 am

 

REDCap (https://redcap.partners.org/redcap) was offline last night from 6:22-9:10PM due to an unexpected outage. 

The EDC Support team is working with ITS to discover the cause of this issue.

If you have any concerns, please email edcsupport@partners.org

 

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ERIS MySQL Database Server Downtime on Saturday August 8, 2020

August 8, 2020 10:00 am to 12:00 pm

We have scheduled downtime on MySQL database server mysql4.research.partners.org on Saturday, August 8th from 10:00 am – 12:00 pm. This outage may be as short as 30 minutes or it could be as long as 2 hours. The ERIS team will communicate when the mysql4.research.partners.org outage is over, and we urge database owners to review their VM’s and applications after this maintenance to ensure that your applications are back online.

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EDC Support Ticketing Issues

August 3, 2020 5:19 pm

The EDC Support inbox was migrated to a cloud solution last night without our knowledge. As a result the ticketing system that EDC Support uses to track requests and emails from users has been experiencing issues on Monday, August 3 that temporarily revented tickets from entering our queue. 

This has impacted any emails sent in the past 20 hours and is related to our inbox being migrated.

We are working with IS to resolve this issue.

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The New Report Phishing Button is Coming Soon!

August 5, 2020 9:00 am

Beginning August 5, a new Report Phishing button will be insta­lled on your Outlook toolbar for Windows and Macintosh computers. This update will streamline the reporting experience on all devices and add the feature on computers that are missing the Report Phishing button. This change will happen behind the scenes and there is no action required for most devices.

Phishing is the attempt to steal sensitive information by tricking you into performing an action that you would not normally do. A phishing email may appear as legitimate communications from trusted sources such as Mass General Brigham, your bank, or credit card company. Since COVID-19 hit, cybercriminals have been taking advantage of pandemic concerns through phishing scams and malicious websites. 

For a short period of time, you may see two Report Phishing buttons; use either one to report suspicious emails. 

Note: If the new button looks greyed out, turn on your Reading Pane in the View setting of Outlook.

  • For standard Windows computers*, (desktops and laptops with a Partners asset tag, device number, and "keep it safe and secure" stickers, running Windows 10 Enterprise), the old button will be removed for you; no action required.
     
  • For Macs, use the button that will be located in your Outlook toolbar, not the Dock. For those enrolled in PEAS, the button will be removed for you; no action required.  (Note: The update does not apply to Mass Eye and Ear and Pentucket Medical Associates at this time.)
     
  • For non-standard Windows or personal computers, if you see two buttons, please contact the IS Service Desk for assistance.

In addition to computers, the button will be available on the Outlook app on smartphones, both iOS and Android. You must be enrolled in MobileIron to get your work email on your phone.

* Please also see HOWTO: Determine whether you are using a standard or non-standard Windows computer

What to Do If You Receive a Suspicious Email

  • On your computer, highlight the message in your Outlook Inbox and click the Report Phishing button or Forward as Attachment to nospam@partners.org
  • On your smartphone, open the email in the Outlook app and tap the Add-ins (…) icon. Tap the Report Phishing button. Tap OK to confirm.

Taking this simple action notifies the Information Security Team about a possible phishing attack. If the email is a part of our phishing training program, you will receive instant feedback thanking you for reporting. If the email is malicious, quick reporting helps us prevent a widespread phishing attack. Your active participation is crucial to keeping Mass General Brigham protected.

Note: The update does not apply to Mass Eye and Ear and Pentucket Medical Associates at this time. 

For more information, visit: https://rc.partners.org/kb/article/2810

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RISC Website Maintenance 25 Jul 2020

July 25, 2020 12:00 pm to 2:00 pm

The scheduled maintenance impacting the Research IS & Computing website completed on Saturday, July 25 from Noon-2p.m. as part of ERIS MySQL Database Server Maintenance. The site was offline during this window.

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Extended Outage on the ERIS MySQL Database Server

July 25, 2020 12:06 pm to 2:06 pm

Applies to: All Applications, VM's, and Systems Connecting to the ERIS MySQL Database Server 

There will be an extended outage on the MySQL Database Server on Saturday, July 25th from 12:00 pm – 2:00 pm.

Impact

Applications, Systems, and VM’s with databases on mysql4.research.partners.org will experience downtime during this extended outage. The ERIS team will communicate when the mysql4.research.partners.org outage is over and we urge database owners to review their VM’s and applications after this maintenance to ensure that your applications are back online.

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Production Patching Scheduled for Saturday July 25, 2020

July 25, 2020 9:02 am to 3:02 pm

This is a reminder that the ERIS Infrastructure team will be patching Production VM’s and Systems on Saturday, July 25, 2020, from 9:00 am – 3:00 pm

Below are the remaining dates and times for the July patching process:

  • Production VM’s:                Saturday, July 25th from 9 AM – 3 PM

Impact

Applications, Databases, Systems, and VM’s will experience downtime when the database servers are patched when the ERIS proxy server is patched and again when the application VM's are patched. Each downtime should be short however, applications could experience 3 outages during the maintenance window. We urge system owners to review their VM’s and applications after the patching process to ensure that your VM and applications are back online.

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RISC Website Maintenance 23 Jul 2020

July 23, 2020 7:45 am to 7:55 am

The Research Computing website, https://rc.partners.org, was updated on Thursday, July 23, 2020 at 7:30a.m. to apply platform updates. The website was offline from 7:45-7:55a.m. for maintenance.

Please contact rcwebmaster@partners.org if you have any questions or concerns.

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