Service Alerts

yellow - pre-downtime, calls to action

Action Required:  You must upgrade from Windows 7 Operating System prior to January 31, 2023

January 18, 2023 3:32 pm

Action Required:  You must upgrade from Windows 7 Operating System prior to January 31, 2023


 


Information Security & Privacy is a top priority for...

green - services online

ERIS MySQL Database Outages

December 15, 2022 10:03 am

"The MySQL Database Cluster that a number of applications hosted by ERIS rely on experienced a series of unexpected downtimes this past week. We have narrowed...

yellow - pre-downtime, calls to action

Please Review PHP Version on your VM

December 6, 2022 2:53 pm

DIPR VM Users. PHP 7.4, is the final release in the PHP 7.x series, and it is no longer supported. PHP 8.1 is the latest major...

green - services online

Freezerworks Server Restarting at 9:30 AM Today, Fri. Dec. 2

December 2, 2022 9:19 am

Server has been restarted and sessions have been cleared.


Please close ALL Freezerworks windows before logging out to prevent sessions from being cached and using...

green - services online

Fixed - LabArchives Scheduler Login Issue

November 16, 2022 11:24 am to November 17, 2022 11:24 am

LabArchives Scheduler is currently experiencing an error message after logging in

 

red - services offline, issue, active work

LabArchives Maintenance Window 3 AM Eastern

October 14, 2022 9:40 am to October 15, 2022 4:00 am

There will be a 30 minute maintenance outage overnight tonight, beginning at 3 AM Eastern, to address the cause of the brief unanticipated outage that...

yellow - pre-downtime, calls to action

Freezerworks Enterprise (2021) Outage

October 12, 2022 5:08 pm to October 21, 2022 5:08 pm

All Freezerworks 2021 users are being moved to 2018.


No new labs will be added to Freezerworks for FY2023. We are in the process of...

red - services offline, issue, active work

Problem Logging into AWS from MGB SSO - Resolved

July 18, 2022 11:32 am

There is an issue on the AWS side that is preventing MGB registered AWS users from connecting to their AWS projects. AWS is aware of...

green - services online

Kiteworks sftp now available

June 15, 2022 4:46 pm

Kiteworks sftp is back online after an unanticipated storage server adjustment: 

https://transferkw.partners.org/

green - services online

Secure File Transfer is available

May 6, 2022 10:16 am

The Secure File Transfer service https://transferkw.partners.org/ is now available.  Clear your browser cache and history before logging in.

green - services online

RISC Website Maintenance 28 Apr 2022

April 28, 2022 6:38 am to 6:48 am

The Research Computing website, https://rc.partners.org was updated on Thursday, April 28, 2022, between 6:38-6:48a.m. to apply security patches and bug fixes. 


Please contact rcwebmaster@partners.org if...

red - services offline, issue, active work

Changes to Approved AV Software List

March 31, 2022 1:11 pm

The FCC prepares this list of technology products/services that pose risk to our national security. 


Kaspersky Antivirus (AV) will no longer be approved for use...

green - services online

REDCap Scheduled Downtime

March 21, 2022 10:22 am to March 22, 2022 10:22 am

REDCap Upgrades to v.12.0.19 Scheduled:


REDCap (https://redcap.partners.org/redcap) upgrades to v12.0.19 are scheduled for tomorrow Tuesday March 22nd, 6:30AM ET. REDCap was offline from 6:37...

green - services online

RISC Website Maintenance 17 Mar 2022

March 17, 2022 6:30 am to 7:09 am

The Research Computing website, https://rc.partners.org was updated on Thursday, March 17, 2022, between 6:30-7:15a.m. to apply security patches and bug fixes. The website was offline...

green - services online

REDCap Scheduled Downtime

March 14, 2022 10:16 am

REMINDER: REDCap Upgrades to v.12.0.15 Scheduled:


REDCap (https://redcap.partners.org/redcap) upgrades to v12.0.15 are scheduled for tomorrow Tuesday March 15th, 6:30AM ET. REDCap was offline from 6:35-7:00AM...

yellow - pre-downtime, calls to action

Install CrowdStrike on Your Apple Macintosh Computer

February 22, 2022 9:00 am to March 22, 2022 5:00 pm

Mass General Brigham is committed to providing a consistent computing experience across all devices used at work to assure productive, stable, and secure computers. Vulnerabilities...

green - services online

Freezerworks 2018 Citrix Login Access

February 18, 2022 9:00 am to 5:00 pm

UPDATE 02/23/2022:


Testing in production is complete and has succeeded. Freezerworks 2018 is now available for use in its normal location on https://workspace.partners.org/Citrix/UniversalWeb/

 




UPDATE 02/22/2022...

green - services online

MGB REDCap: Issues with File Storage

February 17, 2022 9:25 am

The issues MGB REDCap was experiencing this morning have been resolved. The REDCap file server storage ran out of space. We were able to quickly...

green - services online

RISC Website Maintenance 31 Jan 2022

January 31, 2022 6:30 am to 7:00 pm

The Research Computing website, https://rc.partners.org was updated on Monday, January 31, 2022, between 6:30-7a.m. The website was unavailable from 6:45-6:55a.m. as planned for the update...

yellow - pre-downtime, calls to action

Patching: All Major Linux Distributions

January 26, 2022 8:12 am

Applies To: All Major Linux Distributions


A privilege escalation vulnerability has been found on polkit's pkexec utility. This can allow an ordinary local user account...

yellow - pre-downtime, calls to action

MySQL Migration to MySQL Enterprise Edition v8

January 19, 2022 2:10 pm to April 15, 2022 2:10 pm

The ERIS Infrastructure Team is working on a project to migrate all ERIS-based MySQL instances to a new enterprise version of MySQL v8. We will...

red - services offline, issue, active work

ERISXdl GPU Linux Platform Offline

January 7, 2022 10:44 am

The system is currently offline from Friday, January 7, 2022 for security maintenance and infrastructure upgrades. The system will be offline for 2+ weeks and will...

yellow - pre-downtime, calls to action

Hosted Services Unexpected Downtime

January 11, 2022 4:40 pm to 7:50 pm

Enterprise Research IS hosted services, known as DIPR, were offline on Tuesday, January 11 from 4:40p.m. - 7:50p.m. EST. Several research websites, databases, servers/VMs and applications...

red - services offline, issue, active work

LabArchives Planned Downtime Affecting All Access

January 2, 2022 12:00 am to 3:10 am

For LabArchives users in the US, LabArchives will be unavailable for an overnight update on January 2, 2022, starting at 12AM Eastern, and ending at...

red - services offline, issue, active work

LabArchives Brief Planned Downtime Affecting Login Access

January 1, 2022 6:00 pm to 6:10 pm

For SOME LabArchives users in the US, the LabArchives login server will be unavailable for a brief update on January 1, 2022, starting at 6PM...