Today, October 11th from 5:00 to 5:30 pm, Freezerworks will temporarily be offline to complete unplanned maintenance work. During this timeframe, we ask users to log out of the system so we can complete this necessary maintenance work. We do apologize for any inconvenience this interruption may cause.  

Please contact rcc.partners.org if you have any questions or concerns.

REDCap (https://redcap.partners.org/redcap) required server maintenance which was performed on Saturday, September 29th, 2018 from 9:00AM to 12:00PM EDT. There was a short interruption of service during the maintenance window.

If you have any concerns about this scheduled maintenance, please email edcsupport@partners.org

This is a reminder the both mysql2.dipr.partners.org and mysql3.research.partners.org will be restarted on Saturday morning September 29, 2018, between the hours of 7:00 am and 9:00 am.

This maintenance has been completed.

Apple released iOS 12 on Sept. 17^th, 2018.

We have fully tested iOS 12 against the following applications;

1. Mail - using the iOS native application
2. Safari 
3. Tunnel*
4. Calendar - Using the native Calendar application
5. Cortext
6. HipChat
7. Webex
8. Dropbox

*Tunnel 3.0 is required. Tunnel 3.0 was released to all users enrolled in MI on Thursday, September 6th. If you do not have Tunnel installed, please contact the IS Service Desk.
Tunnel is a component of MobileIron and enables your iOS mobile device to access Partners network resources.  Apps such as Epic Haiku and Citrix Receiver depend upon its functionality.  
Additional information can be found in KB0027534.  If you have questions, please contact the IS Service Desk. 

Insight Downtime

The roll out for the Insight 4.0 IRB (Humans) Module was scheduled for Friday, September 14th. System downtime will begin on Friday, September 14, 2018 at 6 pm ET and extend through Monday, September 17, 2018 at 6 am ET.

Insight 4.0 is already being used for Agreements and so may look familiar to you when you log in on Monday, September 17th. We will send a follow-up communication on Friday, September 14thwith information on specific changes to forms and workflow. Below are answers to questions you might have about the transition to Insight 4.0 as well as recommendations that will help with the transition.

What will happen to submissions in my Activity List?

Activities in your Activity List will be migrated to your Insight 4.0 Action Required list. We recommend that you sign off on activities in your Activity List early next week so that we can review and process as many pending submissions as possible.

What will happen to submissions in Work in Progress?

Draft submissions created within the past 90 days will be migrated to Insight 4.0. All draft submissions created over 90 days ago will notbe migrated. The Human Research Office will have access to Insight 3.6 and, upon request, can send you a copy of draft submissions that were not migrated to 4.0.

What will happen to submissions in Pending Applications?

All pending applications will be migrated to Insight 4.0. We will try to review and process as many pending applications as possible before the roll out.

Should I create and submit new protocol submissions or amendments in Insight 3.6 next week?

We recommend that you hold off submitting anything new next week unless the submission is time sensitive.

What training will be available after Insight 4.0 is rolled out?

Insight 4.0 User Guides are being prepared for navigating and preparing, submitting and signing off on IRB submissions. Insight 4.0 User Guides and Frequently Asked Questions (FAQs) will be available in Research Navigator on September 17th. Training sessions will also be offered. You can register for training in Research Navigator - Insight 4.0 Training

Who do I contact for questions or assistance with submissions post Insight 4.0 roll out?

We are committed to making this transition as smooth as possible. Contact us if you have any questions or you experience any problems after the roll out with migrated or new submissions. Key contacts are provided below:

PHS IRB Help Line: 857-282-1900

PHS IRB Mailbox: irb@partners.org

Protocol Administrator

PHS Insight Help Line: 857-282-1959

PHS Insight Help Desk: Insighthelpdesk@partners.org

Rosalyn Gray: 857-282-1903; rgray1@partners.org  

MobileIron will be upgrading the NA1 Cluster used by Partners tonight from 9pm through 6am.  Note that this is not related to the iOS Tunnel update previously communicated to iOS users.

The following will be affected during tonight’s MobileIron NA1 Upgrade:

• You will not be able to enroll new devices
• Existing MobileIron users will not be able to access the Partners App Catalog

Other functions such as Email, Haiku, Cortext, Receiver, Dropbox, PowerMic, etc are not affected and will continue to work normally

The ERIS Infrastructure team will perform maintenance on mysql.dipr.partners.org, mysql2.dipr.partners.org and mysql3.research.partners.org on Saturday, August 25, 2018, from 9:00 am - Noon. There will be a short interruption of service for each server during the maintenance window. Please forward any questions to rcc@partners.org.

There was a short interruption of service for the RISC Website during the maintenance window for MySQL Server patching on Saturday, August 25 between 9a.m.-Noon. The RISC Website, https://rc.partners.org, was unavailable while the system was rebooted during that window.

Please contact rcwebmaster@partners.org if you have any questions or concerns.

Applies To: All Users

Information Systems Maintenance (ISM) was conducted on Monday, August 20th from 12:00 am to 4:00 am.

During this time, planned system maintenance and testing was performed by IS Operations teams. This routine maintenance reduces the risk of unscheduled outages on our computer network and to the Internet.

Impact to systems and applications

• VPN should be available during the ISM.
• Partners eCare - unavailable from 1:00 am until 3:00 am
  • Impacts all PeC applications and related interfaces.
  • Impacts PeC dependent applications including Patient Gateway.
• HealthShare - unavailable from 1:15 am to 2:30 am
• Impacts all data interfaces and web services to PeC Production
• All Cache Classic applications, except web paging, will be down from 1:15 am to 2:30 am.
• Partners-wide: LMR, Medication and Allergy Services, CAS, EMPI
• BWH:  Historical Order and eMAR Viewer, other PeC dependencies
• MGH: MGH OR Application, Historical Order and eMAR Viewer, other PeC dependencies
• All Cache Classic and Ensemble data interfaces and web services will be unavailable from 1:15 am to 2:30 am.
• The Specific applications within Cache that will be down are listed below:

Impact to sites

• Services or resources hosted in the Partners HealthCare data centers may be unavailable during the ISM.
• Your site's IS Management team will provide more detailed communication about planned outages at your facility and will coordinate with specific groups that may be impacted.

Need help during the downtime? 

View the Broadcast Online. Please contact your IS Service Desk if you have any questions.

View the 2018 IS System Maintenance (ISM) Schedule in the IS Service Desk Knowledgebase (Partners login required).

There was a short interruption of service for the RISC Website during the maintenance window for MySQL Server patching on Saturday, July 28 between 9a.m.-10a.m. The RISC Website, https://rc.partners.org, was unavailable while the system was being rebooted during that window.

Please contact rcwebmaster@partners.org if you have any questions or concerns.

The ERIS Infrastructure team performed maintenance on mysql.dipr.partners.org, mysql2.dipr.partners.org, and mysql3.research.partners.org on Saturday, July 28, 2018, from 9:00 am - Noon. There was a short interruption of service for each server during the maintenance window. Please forward any questions to rcc@partners.org.