green - services online

Freezerworks is Working

March 27, 2024 5:22 pm to March 28, 2024 5:22 pm

Freezerworks access was only out for a small subset of users, and is now back for everyone

green - services online

Freezerworks Server has been Restored

December 6, 2023 1:34 pm to 5:00 pm

The server has been restored.

red - services offline, issue, active work

Accessing Confluence and JIRA

November 1, 2023 8:46 am

Confluence and JIRA can only be reached inside the MGB network. They are accessible from the outside by using VPN for the time being.  An...

yellow - pre-downtime, calls to action

SPSS not supported in Mac OS 14 Sonoma - temporary fix available

September 30, 2023 9:31 pm

If MGB's SPSS 28 is important to your work and you use a Mac, you may not want to upgrade to Sonoma, OS 14....

green - services online

WordPress sites back online

July 5, 2023 1:02 pm

ERIS hosted WordPress sites are back online.  Issue was storage-related.  Thanks for your patience.

yellow - pre-downtime, calls to action

Freezerworks Server Temporary Access Link

May 26, 2023 9:00 am to 11:59 pm

There weren't resources available yesterday to push the Citrix client out to the production environment, so we'll have one more day of accessing Freezerworks through...

red - services offline, issue, active work

Freezerworks Maintenance 9 PM April 11

April 11, 2023 9:00 pm to 9:30 pm

Freezerworks will be down briefly for maintenance and to clear the cache tonight at 9 PM. It is expected to be back online within 30...

red - services offline, issue, active work

Freezerworks Restart Tonight

March 8, 2023 5:00 pm to 5:15 pm

Freezerworks will be down for ~15 minutes beginning at 5 PM this evening to clear "stuck" login sessions. 



Remember to always close ALL Freezerworks windows...

yellow - pre-downtime, calls to action

PEAS will be undergoing maintenance

February 15, 2023 3:22 pm

PEAS will be undergoing maintenance on Thursday 2/16 from 7pm-8pm.  Self Service and Enrollments will be intermittent during this time

green - services online

SAS Server erissas01 NOW AVAILABLE

February 13, 2023 9:45 am

The ERIS SAS server, erissas01, is back online, thank you for your patience.

yellow - pre-downtime, calls to action

Action Required:  You must upgrade from Windows 7 Operating System prior to January 31, 2023

January 18, 2023 3:32 pm

Action Required:  You must upgrade from Windows 7 Operating System prior to January 31, 2023

 

Information Security & Privacy is a top priority for...

green - services online

ERIS MySQL Database Outages

December 15, 2022 10:03 am

"The MySQL Database Cluster that a number of applications hosted by ERIS rely on experienced a series of unexpected downtimes this past week. We have narrowed...

yellow - pre-downtime, calls to action

Please Review PHP Version on your VM

December 6, 2022 2:53 pm

DIPR VM Users. PHP 7.4, is the final release in the PHP 7.x series, and it is no longer supported. PHP 8.1 is the latest major...

green - services online

Freezerworks Server Restarting at 9:30 AM Today, Fri. Dec. 2

December 2, 2022 9:19 am

Server has been restarted and sessions have been cleared.



Please close ALL Freezerworks windows before logging out to prevent sessions from being cached and using...

green - services online

Fixed - LabArchives Scheduler Login Issue

November 16, 2022 11:24 am to November 17, 2022 11:24 am

LabArchives Scheduler is currently experiencing an error message after logging in

 

red - services offline, issue, active work

LabArchives Maintenance Window 3 AM Eastern

October 14, 2022 9:40 am to October 15, 2022 4:00 am

There will be a 30 minute maintenance outage overnight tonight, beginning at 3 AM Eastern, to address the cause of the brief unanticipated outage that...

yellow - pre-downtime, calls to action

Freezerworks Enterprise (2021) Outage

October 12, 2022 5:08 pm to October 21, 2022 5:08 pm

All Freezerworks 2021 users are being moved to 2018.



No new labs will be added to Freezerworks for FY2023. We are in the process of...

red - services offline, issue, active work

Problem Logging into AWS from MGB SSO - Resolved

July 18, 2022 11:32 am

There is an issue on the AWS side that is preventing MGB registered AWS users from connecting to their AWS projects. AWS is aware of...

green - services online

Secure File Transfer is available

May 6, 2022 10:16 am

The Secure File Transfer service https://transferkw.partners.org/ is now available.  Clear your browser cache and history before logging in.

green - services online

RISC Website Maintenance 28 Apr 2022

April 28, 2022 6:38 am to 6:48 am

The Research Computing website, https://rc.partners.org was updated on Thursday, April 28, 2022, between 6:38-6:48a.m. to apply security patches and bug fixes. 

Please contact rcwebmaster@partners.org if...

red - services offline, issue, active work

Changes to Approved AV Software List

March 31, 2022 1:11 pm

The FCC prepares this list of technology products/services that pose risk to our national security. 

Kaspersky Antivirus (AV) will no longer be approved for use...

green - services online

REDCap Scheduled Downtime

March 21, 2022 10:22 am to March 22, 2022 10:22 am

REDCap Upgrades to v.12.0.19 Scheduled:

REDCap (https://redcap.partners.org/redcap) upgrades to v12.0.19 are scheduled for tomorrow Tuesday March 22nd, 6:30AM ET. REDCap was offline from 6:37...

green - services online

RISC Website Maintenance 17 Mar 2022

March 17, 2022 6:30 am to 7:09 am

The Research Computing website, https://rc.partners.org was updated on Thursday, March 17, 2022, between 6:30-7:15a.m. to apply security patches and bug fixes. The website was offline...