There will be limited support next week while EDC Support attends the annual REDCap Conference. Please plan for delayed response times.  Priorities will be made for Moving Projects to Production, User Access, Creating New Projects, and Change Requests.  General REDCap questions will be best effort. 

Be sure to review the Help&FAQ, Training Resources, and Getting Started with REDCap pages.  

If you have any questions, please email edcsupport@partners.org

Applies To: All Users

The earlier issue regarding applications being unable to authenticate users, or users being slow to login has been resolved. If you continue to experience issues, please contact the IS Service Desk.

  Applications known to have been impacted were;

   ERISOne Cluster

   Cyberark

   NSMC PACS

   NSMC Syngo

   Epic Hyperspace

   Epic Express Build

   Cisco Jabber

and other applications that use the Partners Active Directory for authentication.       

 Thank you for your patience

Applies to:           Users of Apple Devices  (iPhone, iPad, Apple Watch, Apple TV, Macs)

Apple has released patches to both address a calendaring bug which can crash your iPhone or iPad and several security vulnerabilities for both iOS and OS X.

You should apply these patches to your business devices and personal devices.

1. For iOS, tap Settings -> General -> Software Update 
   1. If you see “Your software is up to date”, you do not need to do anything.
   2. Otherwise, tap “Download and Install” to receive the update.
2. For Mac OSX, launch Apple’s App Store from the Apple Menu Icon -> App Store, then click updates in the Menu. Proceed to download and install all available updates.

As a reminder, patches to iOS and OS devices are developed to fix problems with a software’s usability, security or performance. Installation of these patches should be a part of your normal maintenance of your devices. These malware threats can adversely affect the security of your data or system. You can find more information about updating your Apple devices in the Knowledge Base. 

The Consumer Technology Management (CTM) team worked with clinicians and Apple Engineering to identify the iOS calendaring issue many individuals first experienced in April 2016, leading to this Apple iOS update. CTM has also tested OS X 10.11.06 for compatibility and recommends the upgrade. 

Please contact the IS Service Desk with questions or concerns.

Did you know that Microsoft regularly releases security patches for its software products on the second Tuesday of every month? How frequently do you update your computer? Here is some guidance to keep your device secure and your Microsoft software up to date and running smoothly.

Do I need to make changes on my computer?

• Not if you use a Partners standard Windows computer (those with the asset tag, yellow lock and Partners' screensaver). The updates are run for you and devices are usually patched the Friday following Patch Tuesday. Both Microsoft and Adobe products are typically updated at this time. This can change if there is a significant freeze in place. 
• Yes, you need to run updates if you use a non-standard Windows, Macintosh or personally-owned device for Partners' business. ​It is your responsibility to keep your device and software up to date. 

How do I run Microsoft updates on my non-standard or personally-owned Windows device?
Turn on Windows Update for automatic updating. Most patches will install automatically, but you will be prompted when input is needed during an installation. It is strongly recommended that you click on any Windows Update alerts in your taskbar to be sure your PC does not miss an important download.

1. Visit: http://windows.microsoft.com/en-us/windows/windows-update
2. Then select   Check your settings 

How do I run Microsoft updates on my Macintosh device?
If you use Office for Mac, turn on AutoUpdate to periodically check for updates. It is strongly recommended that you run these updates in a timely fashion. 

1. Open any Office application such as Word, Excel, PowerPoint, or Outlook.
2. On the Help menu, select Check for Updates.

IMPORTANT: If you don't see Check for Updates on the Help menu, download the latest version of the Microsoft AutoUpdate tool from https://support.microsoft.com/en-us/kb/3133674. 

Visit this webpage for additional instructions a: https://support.office.com/en-us/article/Check-for-Office-for-Mac-updates-automatically-bfd1e497-c24d-4754-92ab-910a4074d7c1. 

If you have any questions or concerns about updating and securing your software or device, please contact the IS Service Desk.

The issue affecting VPN login is now resolved. If you are still experiencing any issues logging into VPN, please contact the Service Desk.  

This morning, users were unable to login to VPN. This issue did not be affecting other sites (LMR, Partners MyApps, Workspace etc).

Thank you for your patience. View the IS Broadcast online.

Did you know that Microsoft regularly releases security patches for its software products on the second Tuesday of every month? How frequently do you update your computer? Here is some guidance to keep your device secure and your Microsoft software up to date and running smoothly.

Do I need to make changes on my computer?

• Not if you use a Partners standard Windows computer (those with the asset tag, yellow lock and Partners' screensaver). The updates are run for you and devices are usually patched the Friday following Patch Tuesday. Both Microsoft and Adobe products are typically updated at this time. This can change if there is a significant freeze in place. 
• Yes, you need to run updates if you use a non-standard Windows, Macintosh or personally-owned device for Partners' business. ​It is your responsibility to keep your device and software up to date. 

How do I run Microsoft updates on my non-standard or personally-owned Windows device?
Turn on Windows Update for automatic updating. Most patches will install automatically, but you will be prompted when input is needed during an installation. It is strongly recommended that you click on any Windows Update alerts in your taskbar to be sure your PC does not miss an important download.

1. Visit: http://windows.microsoft.com/en-us/windows/windows-update
2. Then select   Check your settings 

How do I run Microsoft updates on my Macintosh device?
If you use Office for Mac, turn on AutoUpdate to periodically check for updates. It is strongly recommended that you run these updates in a timely fashion. 

1. Open any Office application such as Word, Excel, PowerPoint, or Outlook.
2. On the Help menu, select Check for Updates.

IMPORTANT: If you don't see Check for Updates on the Help menu, download the latest version of the Microsoft AutoUpdate tool from https://support.microsoft.com/en-us/kb/3133674. 

Visit this webpage for additional instructions a: https://support.office.com/en-us/article/Check-for-Office-for-Mac-updates-automatically-bfd1e497-c24d-4754-92ab-910a4074d7c1. 

If you have any questions or concerns about updating and securing your software or device, please contact the IS Service Desk.

LimeSurvey (https://limesurvey.partners.org/limesurvey) infrastructure upgrades scheduled for Thursday, June 9th at 7:30 PM EST are complete. Actual downtime was 4 hours.  

This consisted of the PostgreSQL database being upgraded, which will result in better overall system performance. 

If you have any concerns about LimeSurvey being offline at this time, please email edcsupport@partners.org  

LimeSurvey (https://limesurvey.partners.org/limesurvey) experienced an unexpected outage due to database platform issues. Systems are back online. LimeSurvey was down from 7:30AM to 9:30AM. 

We are actively investigating the cause of this issue to prevent future outages.

If you have any concerns, please email edcsupport@partners.org

Service is fully restored after non-replicated shares and gateway mad-store1.research.partners.org on the MAD (Massive Array of Disks) data storage service were reported unavailable starting at 11a.m. EDT on Thursday, May 24, 2016.

The issue was related to the data access layer, so it hasn't had any impact on the data stored in MAD and the service is available again.

Check any transfers that you may have had running and restart the transfer if necessary. If you experience any issues with the MAD data storage service, please contact rcc@partners.org.

Maintenance is scheduled for Confluence (https://confluence.partners.org) on Sunday, May 29, 2016 at 7:30a.m. The work is scheduled to upgrade Confluence from version 5.8.13 to 5.9.11. Work is expected to take approximately 30 minutes; please plan to log out and save all work for this maintenance window.

If you have any questions or concerns, please contact rcc@partners.org.

Confluence is an Enterprise Wiki and Collaboration tool used by ERIS and Research for documentation, team calendaring and information dissemination.

Applies to:  ALL SQL database customers on ERISSQL2K8D.dipr.partners.org\ERISSQL2K8D and ERISSQL2K8P.dipr.partners.org\ERISSQL2K8P

We are in the process of migrating all of our SQL databases to our new SQL 2012 platform.  We will be retiring the two existing SQL 2008 instances as of June 1, 2016.  We will be offering up to 50 GB of free space on the new SQL platform and will assist any clients who wish to migrate their existing databases to the new SQL platform.

If you have a database on either erissql2k8d.dipr.partners.org\erissql2k8d or erissql2k8p.dipr.partners.org\erissql2k8p - you will need to migrate your database.  Please contact us at rcc@partners.org, and we will assist you with your migration.

If you would like to see what other database services we offer, please visit the Database & Data Services section of this website.