Service Alerts

RESCHEDULED: Confluence and JIRA will be undergoing scheduled maintenance on Sunday, January 27th 13th from 7am-11am and will not be available during this time

MobileIron has scheduled an upgrade to the NA1 Cluster used by Partners and thousands of other customers tonight from 10pm through 8am.

The following will...

phpMyAdmin is a very popular and widely-used MySQL Database Management system.

A new security advisory was released by the software developers addressing several critical security...

REDCap (https://redcap.partners.org/redcap) upgrades to v8.5.24 scheduled for Thursday August 9th at 7:30AM EDT are complete. REDCap was offline from 7:30-8:07AM EST.

 Full release notes can...

RISC Website (https://rc.partners.org) experienced unexpected downtime today from approximately 1:10 - 2:05 PM EDT. The issues were related to the infrastructure supporting the website. 

If you...

REDCap (https://redcap.partners.org/redcap) experienced unexpected downtime today from approximately 1:10 - 2:05 PM EDT. The issues were related to the infrastructure supporting REDCap and not...

Research IS & Computing website maintenance was performed on Thursday, December 13 from 7 - 7:15a.m. During this window, the site may have been offline for a few minutes while bug...

REDCap (https://redcap.partners.org/redcap) upgrades to v8.5.19 scheduled for Monday December 10th, 7:00AM EDT are complete. REDCap was offline from 7:00-8:05AM EDT.

This upgrade includes a number of...

REDCap (https://redcap.partners.org/redcap) was offline intermittently from approximately 11:50-1:00 PM EDT. REDCap is currently back online. 

Please review your projects if surveys were scheduled...

Applies to: All databases and systems connecting to the MySQL hosted database system mysql3.research.partners.org

The ERIS Infrastructure team has resolved the operational issue on mysql3.research.partners.org and...

Research IS & Computing website maintenance was performed on Thursday, November 1 starting at 7a.m. The site was offline for approximately 3 minutes while bug fixes and feature enhancements...

On Saturday morning November 3, 2018 from 7:00am - 9:00am the ERIS Infrastructure team will perform maintenance on mysql3.research.partners.org and on https://rc.partners.org. There will be a short interruption...

The PEAS team is pleased to inform you that we now recommend an upgrade to macOS Mojave 10.14 in the Enterprise. All issues with Enterprise...

The proxy server is back online. The /var directory filled and HTTP went down when it could not write to its log file. We cleaned up...

The ERISSAS01 Server is now back online.

We are making an update to the log in process for Secure File Transfer at https://transfer.partners.org. Starting Thursday, November 1st at 10:30 p.m., employees...

Today, October 11th from 5:00 to 5:30 pm, Freezerworks will temporarily be offline to complete unplanned maintenance work. During this timeframe, we ask users to log out of the...

The LimeSurvey (https://limesurvey.partners.org/limesurvey) decommission scheduled for today October 3rd, 2018 11 AM EDT is complete. LimeSurvey has been taken offline and migrated to...

REDCap (https://redcap.partners.org/redcap) required server maintenance which was performed on Saturday, September 29th, 2018 from 9:00AM to 12:00PM EDT. There was a short interruption of service during the...

This is a reminder the both mysql2.dipr.partners.org and mysql3.research.partners.org will be restarted on Saturday morning September 29, 2018, between the hours of 7:00 am and...

REDCap (https://redcap.partners.org/redcap) experienced an unexpected outage on Wednesday September 26th from approximately 2:00-8:30AM EDT.  

Please review your projects if surveys were scheduled...

The RFANFS service issue has been resolved and all mount points have been restored. Please forward any questions or concerns to rcc@partners.org.

Apple released iOS 12 on Sept. 17^th, 2018.

We have fully tested iOS 12 against the following applications;

1. Mail - using the iOS native...