The ERIS Infrastructure team will perform maintenance on mysql2.dipr.partners.org and mysql3.research.partners.org on Sunday, May 20, 2018, from 9:00 am - 11:00 am. There will be a short interruption of service for each server during the maintenance window.
There was a short interruption of service for the RISC Website during the maintenance window for MySQL Server patching conducted during the ERIS Systems Maintenance Window. You might not have been able to connect to the RISC Website, https://rc.partners.org, for approximately 5 minutes between 9-11a.m. EDT while the system was rebooted.
Please contact rcwebmaster@partners.org if you have any questions or concerns.
EDCSupport is consistently experiencing a high volume of requests. In order to alleviate the number of tickets we receive, we're working towards a few process improvements. As of today, we're allowing certain types of projects to be created in real time and without REDCap Admin approval.
Please be sure to complete as much information on the request to ensure expedited project creation.
If you have any questions, please email edcsupport@partners.org
The proxy server went down at 11:30am today and was restored at 4:30pm. This impacted all ERIS hosted URL's. The IAAS team will perform a post-mortem and review the results in an effort to reduce the possibility of this event occurring again.
Research IS & Computing website maintenance was scheduled for Wednesday, May 2 between 7-7:30a.m. EDT. The rc.partners.org website was offline for approximately ten minutes, from 7:10-7:20a.m. to apply security patches and bug fixes
If you are using the REDCap Mobile App and are actively collecting data, please DO NOT upgrade to v.2.51.10 of the app on your mobile devices.
There is a known bug that may impact data collection and cause data loss.
The error occurs when data is saved on the device and the app is then updated. If that happens, the user will receive an error message notifying them that they no longer have access to the project.
To anyone facing this issue, it appears that turning off wifi on the iOS device allows you to open the project so you can view the data stored on the device and re-enter it directly into REDCap.
After manually entering the data into REDCap, the project should then be removed from the app and added back.
The issue is specific to iOS devices. Devices using Android do not experience the bug.
More details to follow.
If you have any concerns about this, please email edcsupport@partners.org
In order to prepare for a future upgrade, the Freezerworks System will be temporarily taken offline for less than 30 minutes on Monday, April 30th, 2018 at 5 pm.
If you have any questions or concerns, please email: edcsupport@partners.org.
Partners HealthCare FreezerWorks: Expected Downtime and Maintenance
On Thursday April 18th from 8 pm to midnight (EST), the Freezerworks application will be taken offline for maintenance. We apologize for any inconvenience during this interruption.
If you have any questions or concerns about email: edcsupport@partners.org
The system was taken offline from Tuesday, April 11th through Friday, April 13th while our technical team worked with the vendor on identifying and resolving the issues.
ACTION REQUIRED BY FREEZERWORKS USERS
Freezer inventory data that was entered should be reviewed during the past 7 days (April 5th - April 12th). The data may need to be re-entered.
We apologize for any inconvenience during this interruption.
If you have any questions or concerns about email: edcsupport@partners.org
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Partners HealthCare FreezerWorks: Application Online Freezerworks users were unable to access this application from approximately 10:30 AM - 2:30 PM. After this unexpected downtime, our technical team was able to rebuild the database. ACTION REQUIRED BY FREEZERWORKS USERS If there are any customized fields that are no longer visible or accessible, please create a ticket and we will address it. Again, we apologize for any inconvenience during this interruption. If you have any questions or concerns about email: edcsupport@partners.org |
Research IS & Computing website maintenance was completed on Tuesday, April 3 starting at 6:30a.m. The rc.partners.org will be offline between 6:45-6:55a.m. EDT for bug fixes and security updates.
UPDATE: CONFLUENCE MAINTENANCE HAS BEEN COMPLETED. ALL SERVICES ARE RUNNING NOMINALLY (updated 1:25pm)
UPDATE: CONFLUENCE MAINTENANCE EXTENDED UNTIL 1:30PM (updated 12:37pm)
UPDATE: CONFLUENCE IS DOWN FOR SCHEDULE MAINTENANCE (updated 10:30am)
UPDATE: THIS HAS BEEN RESCHEDULED FOR 10:30AM EST - 12:30PM EST SUNDAY, MARCH 25TH
Confluence will be down for maintenance on Sunday, March 25th from 7:00am EST to 10:00am EST as we upgrade from 5.9.11 to 6.7.2
Please see CHG0125598 for more information
The mysql service went down over the weekend. All mysql databases hosted on mysql3.research.partners.org were down from 1:30pm on Saturday March 17, 2018 through Sunday March 18th at 9:30am. Please check your applications and database connections for all instances on mysql3.research.partners.org.
Please contact rcc@partners.org if you have any questions or concerns.
SSH (Secure Shell) Bastion Server, ssh3.partners.org, was unavailable on Friday, March 16, 2018 from 12:45-12:50p.m. to apply patches.
A system reboot interrupted SSH connections during that time.
Please contact rcc@partners.org if you have any questions or concerns.
REDCap (https://redcap.partners.org/redcap) required a security patch be applied, which was scheduled for tonight Friday, Mar. 2nd at 8:30 PM EDT. REDCap was down from 8:41 to 8:45 PM EDT.
If you have any concerns about this scheduled maintenance, please email edcsupport@partners.org
Partners HealthCare FreezerWorks: Scheduled Downtime On Tuesday, February 27, 2018 approximately between 8:30 - 8:45 pm EST, the FreezerWorks system was temporarily unavailable.
Freezerworks system administrators were unable to create and manage User Defined Fields (UDFs) and we addressed this by restarting the server. Group data should not have been impacted during this time.
ACTION REQUIRED BY FREEZERWORKS OWNERS
We apologize for any inconvenience you may have experienced during this brief interruption. If you have any questions or concerns about email: edcsupport@partners.org
The ERIS RFANFS File Server (rfanfs.research.partners.org) was rebooted and CPU added to increase speed and performance for connected systems on Wednesday, February 28, 2018 at 5:30p.m. EST. The maintenance took less than ten minutes.
While work was underway, any applications and systems that rely on storage associated with this server were unable to connect to the server.
RFANFS (rfanfs.research.partners.org) is the file server that provides linux-based nfs and Samba sharing for the ERIS Research Interactive Storage service.
Actions Required
If any issues persist, please contact rcc@partners.org and we'll address the problem.
REDCap (https://redcap.partners.org/redcap) requires server maintenance which is scheduled for Sunday, Feb. 25th at 10:00 AM EDT. Expected downtime is 4 hours.
Please click here for more details.
If you have any concerns about this scheduled maintenance, please email edcsupport@partners.org
The ERIS DIPR File Server (fs.dipr.partners.org) was unexpectedly rebooted this morning between 8:55a.m. - 9a.m. on Thursday, February 22, 2018 indicating a potential hardware issue. To address this, the ERIS DIPR File Server (fs.dipr.partners.org) was moved to a new Virtual Machine (VM) starting at 5p.m. today, Thursday, February 22, 2018. This work took less than an hour to complete.
During this maintenance window, any applications and systems that have storage associated with this server will be offline.
ERIS DIPR File Server (fs.dipr.partners.org) is the nfs file server which provides mounted storage to our DIPR environment.
Action Required
If any issues persist, please contact rcc@partners.org and we'll address the problem.
This Research IS & Computing website, https://rc.partners.org, was offline for ten minutes during MySQL3 Server Updates.
Applies to: All databases and systems connecting to the MySQL hosted database system, mysql3.research.partners.org
The MySQL server, mysql3.research.partners.org, was updated on Sunday, February 25, 2018 between 10:20a.m. - 10:30a.m. EST.
Impact
All databases hosted on mysql3.research.partners.org were offline during this maintenance window.
Action required
If you are the owner of a database on mysql3.research.partners.org, we strongly encourage you to take your system offline before the maintenance window and reconnect once the work is complete.
Please contact rcc@partners.org if you have any questions or concerns.
The migration of ERIS RFANFS File Server (rfanfs.research.partners.org) to a new Virtual Machine (VM) completed on Sunday, February 25, 2018 starting at 8:25p.m. EST.
Since 10a.m. EST on Sunday, February 25, 2018, any applications and systems that rely on storage associated with this server were unable to connect to the server.
RFANFS (rfanfs.research.partners.org) is the file server that provides linux-based nfs and Samba sharing for the ERIS Research Interactive Storage service.
Actions Required
If any issues persist, please contact rcc@partners.org and we'll address the problem.
The PEAS team is pleased to inform you that you may now upgrade to macOS High Sierra 10.13.3 in the Enterprise. Please note that due to changes to the file system in High Sierra, we strongly recommend you complete a backup prior to upgrading. If you choose to upgrade, you must update the following applications after upgrading to ensure Partners services will continue to function. These apps are available for download in the PEAS Self Service application. Visit our Knowledge Base article on Self Service for Macs for more instructions.
The PEAS team also recommends that you verify the compatibility of any non-enterprise software you use with macOS High Sierra prior to upgrading. Devices at Assembly Row will no longer fail the Macintosh Encryption Compliance check. Apple, and therefore Partners, only supports the current OS and two versions prior, so with the release of High Sierra, the only compatible Mac OSs are High Sierra (2017), Sierra 10.12 (2016) or El Capitan 10.11 (2015). If you are running a Mac OS older than El Capitan, please view our webpage on how to Update Your Mac or contact the Service Desk if you need assistance with an upgrade. Outdated Mac operating systems introduce risk to your data and to the enterprise as they are not patched for security vulnerabilities and do not comply with Partners policies.
Partners will soon upgrade the software used to log in to Partners web-based applications. When you are off the Partners network and accessing Partners web-based applications, you’ll find it easier to confirm your identity by SMS text message or phone call.
Applies to: All Users
Broadcast: Coming Soon - Improvements in How You Access Partners Web-based Applications from Outside of the Partners Network
On February 7th, Partners will upgrade the software used to log in to Partners web-based applications. When you are off the Partners network and accessing Partners web-based applications, you’ll find it easier to confirm your identity by SMS text message or phone call.
What are some of the changes?
You’ll be able to request and enter your confirmation code on a single screen (see image below).
If you check the box next to Do not challenge me on this device again, you will be able to access most applications without entering a code at each login. Due to security policies, other applications will require a code with each login.
What are a few applications that use Secure Log In?
Later this spring, advanced features will be added to make external login even easier. More information can be found in article KB0032197 or by contacting the IS Service Desk.
Applies to
All databases and systems connecting to the Microsoft SQL hosted database system, PHSSQL2023.
The Microsoft SQL server, PHSSQL2023, was migrated to new hardware on Thursday, February 15, 2018 between 6-7p.m.EST.
PHSSQL2023 is hosted on infrastructure maintained by the Infrastructure Technology Services (ITS) team. These virtual servers will be copied to new hardware. This happens periodically as older hardware ages out, but nothing will change with respect to the virtual server configuration.
Action required
If you are the owner of a database on PHSSQL2023, we strongly encourage you check and reconnect your system(s).
Please contact rcc@partners.org if you have any questions or concerns.
