Mailing List System FAQ

Frequently Asked Questions

Q. What product do you use for this service?
A. Aurea ListManager

Q. What web browser are supported?
A. Windows: Internet Explorer 11 or higher,  Firefox 25 or higher, Chrome 31 or higher;
     Mac: Firefox 25 or higher, Chrome 31 or higher, and Safari 5.1 or higher

Q. Can I use the Web Admin interface from outside the firewall? 
A. Yes, but first connect to VPN when using the Web Admin interface.

Q. Can I use Lyris for PHI, PII or other regulated data? 
A: No.

Q. Can people with non-MGB email addresses belong to a list?
A. Yes, any valid email address may be used (gmail, yahoo etc). All Mass General Brigham employees are expected to use their MGB email for business purposes.

Q. Will you help import our email list?
A. Yes.

Q. Will Digital Research Operations build custom templates for me?
A. No, you need to build email templates or hire a web designer.  The templates use standard HTML.

Q. Will you help create subscribe and unsubscribe forms?
A. Yes, we can provide simple custom subscribe and unsubscribe forms.

Q. Is there a online manual available with details how to use Aurea List Manager?
A. Yes, you can access the online manual at:  http://lunar.lyris.com/help/lm_help/12.0/

Q. What type of information can be shared using the Lyris List Manager?
A. All Partners policies regarding use of email apply to email sent and received via the Lyris system. Mass General Brigham/MGB Email Security policy can be found on Archer (you must be on VPN to access these links):