Remote Access

In preparation for working remotely or from home, there are several resources to guide you.

Remote Work Toolkit in the Partners Pulse * (Login with Partners username and password required + Secure Log in)
- A Guide to IS Resources
  - Many applications are available that do not require you to install VPN and GoToMyPC. This guide provides helpful information for accessing Partners network resources when not connected to the Partners network: https://rc.partners.org/kb/article/3040.
- Collaboration Tools
- Gain Remote Access and Collaboration Tools
INFO: Remote Work Setup Resources : Many links within this article go to internal pages in the IS Service Desk Knowledge Base * (Login with Partners username and password required + Secure Log in)
Web, Audio & Video Conferencing on this website.

Read Additional system-wide changes made to broaden timely access to these resources (Login with Partners username and password required.)

Check back for updates. Contact your IS Service Desk for assistance.

VPN

Accessing to the Partners Network Remotely

There is access to the Partners Network via VPN available for the Mac, Windows and Linux operating systems for Partners and affiliate employees.

Temporarily, manager approval and this formal request process is not required for new employees.

As of 3/16/2020, existing employees were automatically granted VPN access.

~~To request access follow the steps below:~~

~~Visit the Partners Service Desk website to request access~~
~~Login with your Partners username and password~~
~~Next click "Make a Request" button located on the right side of the screen~~
~~On the next screen click "VPN Request" and complete the request form~~

VPN Client Access Website: https://www.partners.org/vpn

REMOTE SSH

Remote Secure Shell Access

For advanced users and those unable to use the VPN software you may request remote SSH access to the clusters or Linux servers.

Description:

ERIS maintains a group of OpenSSH servers intended to provide researchers and other interested parties with Secure Shell access to hosts within the Partners network. Users are expected to authenticate to the SSH servers only as an intermediate step in connecting to another host on the Partners network, no data can be stored on the SSH Servers.

SSH Connection Requirements:

You must have a Partners username
SSH client software (such as Putty or the built in SSH in Mac or Linux)
Knowledge of SSH (we cannot instruct you on how to use SSH, the assumption is you already know if you are requesting this access)
List of server hostnames with port numbers you are looking to access

Please complete this form to request access.

GoToMyPC

Remote access to your Partners PC or Macintosh

GoToMyPC allows you to access your desktop computer (Mac or PC) from any Web browser in real time:

The software is licensed per machine/per year at $84, not per user.
Please purchase a license for every machine that you will be connecting to.
This is a yearly license and must be renewed every year. You will receive notification prior to the expiration date.
For more information please go to the Partners IS Service Desk Knowledge Base.

To order a license:

You must have an account to purchase online from the PHS-EGI (Ergonomic Group) web site; visit the KnowledgeBase article, How to place an order with PHS Ergonomics (EGI).
If you have an account, login and under the Online Catalog tab you will see a Go To My PC” link which will step you through the ordering process.
If you have issues with setting-up GoToMyPC, please contact the Partners IS Service Desk.

All Partners and non-Partners laptop computers connecting to the Partners network through OWA, VPN, GoToMyPC, or by other channels must be encrypted. Instructions can be found at: https://rc.partners.org/kb/information-security/encryption

Accessing Applications

Accessing Partners Applications from a Mac, Windows and Mobile

Partners Applications are available to users via Mac, Windows or Mobile device via the Partners Workspace available at https://workspace.partners.org from either in-hospital, or remotely (Partners Username and Password required).

Citrix Receiver software must be installed on your computer or mobile device, the software available at: http://receiver.citrix.com

You must have permissons to access applications on the Citrix platform. Please contact your local Keygiver to assign access.