DIPR Hosted Servers OS Patching 7 Dec 2019

December 7, 2019 9:00 am to 7:00 pm

Applies to: All Production and Non-Production DIPR VM's, databases and systems

The ERIS Infrastructure team continued patching all Non-Production and Production VM's and Systems this week.


Our scheduled patching process for VM's and Systems will experience downtime when the database servers are patched when the ERIS proxy server is patched and again when the application VM's are patched. Each downtime should be short, however, applications could experience 3 outages during the maintenance window.

Service Level Reminders

The ERIS Infrastructure team will begin patching non-production VM's on Wednesday, December 4th starting at 3:00 pm and Production VM's on Saturday, December 7th starting at 9:00 am

  • Non-production VMs -  Wednesday, December 4th from 3PM -10PM
  • Production VMs -         Saturday, December 7th from 9AM -7PM

ERIS strives to keep all systems up to their most current and/or stable revisions. Please visit https://rc.partners.org/support-training/eris-service-level-agreement to review the full ERIS Service Level Agreement.

Server owners are responsible for maintaining the applications running on DIPR VMs and systems, ensuring the applications are patched and comply with Partners Information Security Practices and Policies. Server owners are responsible for the backup of critical configurations in case of a failure.

Please contact rcc@partners.org if you have any questions or concerns.