ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

New RISC Website Feature

Subscribe to receive email notification of new blog activity and comments on this website. 

 

Recent Service Alerts

The ERISSAS01 Server is now back online.
October 22, 2018 9:11 am - 12:11 pm
We are making an update to the log in process for Secure File Transfer at https://transfer.partners.org . Starting Thursday, November 1st...
November 1, 2018 10:00 pm - 10:30 pm