ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

On September 25, 2017, Apple will release their next O perating S ystem (OS) for Mac laptops & desktops, macOS High Sierra . At this...
September 20, 2017 12:00 pm
Applies to: iOS and Android devices enrolled in MobileIron who are on Exchange Online If your work email is not loading on your phone,...
September 13, 2017 4:11 pm