ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

Did you know that Microsoft regularly releases security patches for its software products on the second Tuesday of every month? How...
January 14, 2019 9:00 am
We're experiencing intermittent REDCap Service issues due to increased demand on the REDCap servers. If you're an API user and have large...
January 15, 2020 3:52 pm