ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

Research IS & Computing website maintenance is scheduled for Sunday, January 28, 2018 between 10-11a.m. EST. The site will be offline...
January 28, 2018 10:00 am - 11:00 am
The ERIS DIPR File Server (fs.dipr.partners.org) will be moved to a new Virtual Machine (VM) on Sunday, January 28, 2018 between 10a.m. -...
January 28, 2018 10:00 am - 2:00 pm