ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

There is a temporary outage on the LabArchives Single Sign-On server that affects ONLY those trying to create a new account with single...
May 14, 2021 11:38 am
Recently, Zoom accounts registered with, and other MGB emails were converted from a Harvard to a Mass...
April 26, 2021 3:19 pm