ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

The ERIS Non-Production patching of DIPR VM's is still running and may continue throughout the day on Thursday December 5th, 2019
December 5, 2019 10:33 am - 6:33 pm
ERIS Hosted Services MySQL and PostgreSQL will undergo server maintenance on Saturday, December 7th, 2019 from 9:00AM to 7:00PM EST. Please...
December 7, 2019 9:00 am - 7:00 pm