ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

Action Required: Immediately Run Windows Updates on Non-standard Windows and Personal Computers Used for Work Earlier this month, a...
July 13, 2021 1:37 pm
ERIS's Lyris listfserv is now available. License restored.
May 22, 2021 2:37 pm - May 24, 2021 5:37 pm