ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

Beginning August 5, a new Report Phishing button will be insta­lled on your Outlook toolbar for Windows and Macintosh computers. This...
August 5, 2020 9:00 am
The scheduled maintenance impacting the Research IS & Computing website completed on Saturday, July 25 from Noon-2p.m. as part of ERIS...
July 25, 2020 12:00 pm - 2:00 pm