ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis.
Service-specific SLA information can be found in the corresponding links below.
ERIS will complete all non-critical changes such as patching, firmware updates, etc. on the last Saturday of every month from 7AM to 7PM.
To ensure premium supportability, security and performance, ERIS strives to keep all systems up to their most current and/or stable revisions. To minimize disruption, ERIS will complete all non-critical changes such as patching, firmware updates, etc. on the last Saturday of every month from 7AM to 7PM.
Please consult the table below for service-specific maintenance plans and to receive notices regarding any services that you use.
Please review the 2020 ERIS System Maintenance Schedule. There have been a few adjustments for holidays and to avoid conflict with the Monthly Information Systems Maintenance (ISM) window.
Monthly Information Systems Maintenance (ISM) is scheduled separately from ERIS System Maintenance and is performed by the IS Operations teams. This routine maintenance reduces the risk of unscheduled outages on our computer network and to the Internet. The ISM window is typically scheduled for the early hours of the third Monday of each month. See the 2020 Information Systems Maintenance (ISM) Schedule.
Visit the System Status Alerts page to view the current maintenance schedule.
ERIS communicates scheduled and unexpected downtimes, changes to existing services or policy through the email lists.
Depending on the service, you might be automatically enrolled into mandatory mailing lists. Please consult the list below and subscribe to receive notices regarding any services that you use.
Service Alert Emails are color-coded to represent the message content. Read more about ERIS service alerts.
If you do not see a service or are unsure which lists you should be subscribed to, please Contact ERIS.
|Service||Join *||Leave||Update Email||View Archive||SLA|
|Computational Resources: ERISOne Linux Cluster||Subscribe||Unsubscribe||Edit Profile||Archive|
|Computational Resources: Windows Analysis Server||Mandatory||Archive|
|Computational Resources: Storage||Subscribe||Unsubscribe||Edit Profile||Archive|
|Database: Apache Hadoop||Subscribe||Unsubscribe||Edit Profile||Archive|
|Database: FileMaker Server Advanced||Subscribe||Unsubscribe||Edit Profile||Archive|
|Database: Microsoft SQL Server||Subscribe||Unsubscribe||Edit Profile||Archive|
|Database: MySQL||Subscribe||Unsubscribe||Edit Profile||Archive||SLA|
|Database: Oracle||Subscribe||Unsubscribe||Edit Profile||Archive|
|Database: PostgreSQL||Subscribe||Unsubscribe||Edit Profile||Archive|
|The Discovery Informatics Platform for Research (DIPR)||Subscribe||Unsubscribe||Edit Profile||Archive||SLA|
|Partners Enterprise Apple Support (PEAS)||Mandatory||Archive|
|Research Electronic Data Capture (REDCap)||Mandatory||Archive|
|Research Interactive Storage (RFA)||Subscribe||Archive|
|Secure Shell (SSH) Gateway||Mandatory||Archive|
|Website Hosting Services (e.g. Wordpress)||Subscribe||Unsubscribe||Archive|
* Please note, when described as Mandatory, you are automatically subscribed to receive alerts when actively using this service. You do not need to request to be added to the list.
Subscribe to optional email lists regarding new projects, pilots, feature updates, FAQs and training information.
Through the following optional email lists, ERIS communicates feature updates, FAQs, training information and tips.
|Topic/service||Join||Leave||Update Email||View Archive or Forum||Discussion Group|
|Enterprise Research IS Newsletter||Subscribe||Unsubscribe||Edit Profile|
|Electronic Laboratory Notebooks (ELN) Discussion List||Subscribe||Unsubscribe||Edit Profile||Archive|
|Computational Resources (HPC) News||Subscribe||Unsubscribe||Edit Profile||Archive|
|List Manager Super User Administrator Discussion List||Subscribe||Unsubscribe||Edit Profile||Archive|
|MATLAB News||Subscribe||Unsubscribe||Edit Profile||Archive|
|Python User Group||Subscribe||Unsubscribe||Archive|
|R User Group||Subscribe||Unsubscribe||Edit Profile||Archive|
|Research Electronic Data Capture (REDCap) News||Subscribe||Unsubscribe||Edit Profile||Archive|
|Research Technical Lunch Invite List||Subscribe||Unsubscribe||Edit Profile||Presentations|
|Stata News||Subscribe||Unsubscribe||Edit Profile||Archive|