ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

The ERISSAS01 Server is now back online.
October 22, 2018 9:11 am - 12:11 pm
We are making an update to the log in process for Secure File Transfer at . Starting Thursday, November 1st...
November 1, 2018 10:00 pm - 10:30 pm