ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

ERIS DIPR File Server ( maintenance is scheduled on Sunday, July 30, 2017 from 10a.m. to 2p.m. EDT for a full server...
July 30, 2017 10:00 am - 2:00 pm
LimeSurvey ( ) was down on Friday July 14th 2017 from 8:30AM - 10:00AM EST due to database...
July 14, 2017 3:11 pm - 6:11 pm