ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

The PEAS Self Service application will be unavailable on Thursday, June 1st between 5pm and 7pm to perform a software upgrade
June 1, 2017 5:00 pm - 7:00 pm
Subject: Action Required: Critical Steps to Protect your Server Systems Against Computer-Related Infections Applies to: Servers connecting...
May 25, 2017 12:49 pm