ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

New RISC Website Feature

Subscribe to receive email notification of new blog activity and comments on this website. 


Recent Service Alerts

Beginning August 5, a new Report Phishing button will be insta­lled on your Outlook toolbar for Windows and Macintosh computers. This...
August 5, 2020 9:00 am
The scheduled maintenance impacting the Research IS & Computing website completed on Saturday, July 25 from Noon-2p.m. as part of ERIS...
July 25, 2020 12:00 pm - 2:00 pm