ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

Research IS & Computing website maintenance is scheduled for Wednesday, June 26 between 7-8a.m. EDT. The
June 24, 2019 3:44 pm - 6:44 pm
Applies To: Linux & FreeBSD (SACK Panic) A new vulnerability has been discovered in the Linux kernel handling TCP Selective...
June 19, 2019 3:10 pm