ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

Applies To: All Users Information Systems Maintenance (ISM) was conducted on Monday, August 20th from 12:00 am to 4:00 am. During this time...
August 20, 2018 12:00 am - 4:00 am
REDCap ( ) upgrades to v8.1.20, scheduled for Thursday August 9th at 6:30AM EDT are complete. REDCap was...
August 7, 2018 2:53 pm