ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

REDCap ( https://redcap.partners.org/redcap ) upgrades to v7.4.19, scheduled for Friday November 17th at 6:30 AM EDT are complete. REDCap...
November 15, 2017 12:51 pm
REDCap ( https://redcap.partners.org/redcap ) upgrades to v7.4.16 are scheduled for Tuesday November 7th at 6:30 AM EDT. Expected downtime...
November 1, 2017 2:15 pm