ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

New RISC Website Feature

Subscribe to receive email notification of new blog activity and comments on this website. 


Recent Service Alerts

REDCap ( ) server maintenance is scheduled for Saturday, August 24th 2019 from 9:00AM to 10:00AM EST ...
August 20, 2019 3:34 pm
Several Enterprise Research IS services are offline starting at 10:30a.m. EDT on Tuesday, August 6, 2019. There was an issue with the...
August 6, 2019 10:30 am