ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

ERIS Patching Schedule for 2021 January 2021 Non-Production Patching Wednesday, January 20, 2021 Production Patching and ERIS Maintenance...
December 19, 2020 12:22 pm - 3:22 pm
REDCap Upgrades to v10.0.30 Scheduled: REDCap ( ) upgrades to v10.0.30 scheduled for Wednesday December...
December 9, 2020 6:30 am - 6:39 am