ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

On Monday, October 7th, 2019, Apple released their latest version of the System (OS) for Mac laptops & desktops, macOS Catalina . At...
October 7, 2019 1:00 pm
Microsoft is ending support for Windows 7. If you are currently running Windows 7 or older, you must upgrade to Windows 10 Professional by...
September 18, 2019 3:54 pm