ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

The ERIS Infrastructure team will perform maintenance on mysql.dipr.partners.org, mysql2.dipr.partners.org and mysql3.research.partners.org...
June 23, 2018 9:00 am - 12:00 pm
REDCap ( https://redcap.partners.org/redcap ) upgrades to v8.1.17 scheduled for Tuesday June 19th at 6:30AM EDT are completed. REDCap was...
June 14, 2018 4:31 pm