ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

Partners HealthCare FreezerWorks: Expected Downtime and Maintenance On Thursday April 18th from 8 pm to midnight (EST), the Freezerworks...
April 18, 2018 4:42 pm
The system was taken offline from Tuesday, April 11th through Friday, April 13th while our technical team worked with the vendor on...
April 12, 2018 9:56 am