ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

HSPH REDCap ( https://redcap.sph.harvard.edu/redcap ) upgrades to version 9.5.35 scheduled for Tuesday October 20th, 6:30AM are complete...
October 19, 2020 1:51 pm
Due to the increase in ransomware attacks on hospitals all over the country—some close to home— Mass General Brigham is installing...
October 6, 2020 6:00 am