ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

REDCap ( https://redcap.partners.org/redcap ) server maintenance is scheduled for Saturday, August 24th 2019 from 9:00AM to 10:00AM EST ...
August 20, 2019 3:34 pm
Several Enterprise Research IS services are offline starting at 10:30a.m. EDT on Tuesday, August 6, 2019. There was an issue with the...
August 6, 2019 10:30 am