ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

Hi, We have a problem on and need to restart the node to get it online again. We are restarting
April 22, 2019 11:04 am - 11:20 pm
The ERIS Infrastructure Team completed the emergency Postgres maintenance and all Postgres databases are online and available.
April 20, 2019 9:00 am - 10:15 am