ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

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Recent Service Alerts

A new Email Notification Plugin (v2.0) has been released to REDCap. New Users can access the new feature and plugin URL on our Extensions...
March 15, 2018 1:39 pm
Service Alert: REDCap Infrastructure/Security Update We are continually re-evaluating the security of our servers. As a result, we have...
March 3, 2018 10:55 am