ERIS Service Level Agreement (SLA)

Service Agreement

ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. 

Service-specific SLA information can be found in the corresponding links below.

New RISC Website Feature

Subscribe to receive email notification of new blog activity and comments on this website. 

 

Recent Service Alerts

Action Required: Immediately Run Windows Updates on Non-standard Windows and Personal Computers Used for Work Earlier this month, a...
July 13, 2021 1:37 pm
ERIS's Lyris listfserv is now available. License restored.
May 22, 2021 2:37 pm - May 24, 2021 5:37 pm