green - services online

Mysql3 Database Move to Mysql4

July 19, 2019 6:01 pm to July 21, 2019 6:01 pm

This is an update on the ERIS Infrastructure teams efforts to move all databases off of mysql3.research.partners.org and restore them on mysql4.research.partners.org. The team has...

green - services online

Partners HealthCare REDCap: Scheduled Downtime

July 17, 2019 2:05 pm

IMPORTANT NOTICE: REDCap Database Migration

In order to meet the increased demand, usage, and amount of data stored within the REDCap system, it is necessary...

green - services online

RISC Website Maintenance 17 Jul 2019

July 17, 2019 7:13 am to 7:20 pm

Research IS & Computing website maintenance completed on Wednesday, July 17 from 7-7:30a.m. EDT. The https://rc.partners.org website was offline from 7:13-7:20a.m. EDT for a database migration. Please...

green - services online

Mysql3 Shutdown and Retirement

July 19, 2019 6:00 pm to July 21, 2019 6:00 pm

We have an operational event that requires the shutdown of the Mysql Service database server mysql3.research.partners.org. With this shutdown, the ERIS Infrastructure team will migrate...

green - services online

Emergancy Reboot of rfanfs.research.partners.org

July 13, 2019 10:01 pm to 11:01 pm

The ERIS Infrastructure team had to reboot rfanfs.research.partners.org on Saturday morning July 13th. The team started at 10:00am and the reboot and maintenance was completed...

green - services online

Partners HealthCare REDCap: Scheduled Downtime

July 12, 2019 3:00 pm

REDCap (https://redcap.partners.org/redcap) upgrades to v8.10.20 scheduled for Tuesday July 16th, 2019 at 6:30AM EST are complete. REDCap was offline from 6:30-6:47 AM EST. ...

green - services online

GitLab: Follow-Up to the Outage on July 11, 2019

July 11, 2019 8:15 am

On July 11, 2019 the GitLab service experienced a significant outage. The service was unavailable between 7:15AM and 12:20PM.

 

What lead to the outage...

green - services online

GitLab Upgrade Completed on June 28, 2019

June 28, 2019 7:00 am to 8:00 am

The GitLab service (https://gitlab.partners.org/) upgrade is scheduled for Friday, June 28th, 2019 from 7 to 8 AM. We are upgrading from v11.7.11 to v11.11.3 and the...

red - services offline, issue, active work

All mysql3 database password will expire on June 26, 2019

June 26, 2019 10:30 am to 12:00 pm

All database passwords on mysql3.research.partners.org will expire on June 26, 2019 at 10:30am which will impact all applications that use mysql3.research.partners.org as a database server...

yellow - pre-downtime, calls to action

Partners HealthCare REDCap: Unscheduled Maintenance Required

June 25, 2019 4:31 pm

REDCap (https://redcap.partners.org/redcap) requires server maintenance. REDCap will be offline tonight Tuesday June 25th, 2019 from approximately 9:00-9:30PM EST. 

There will be a short interruption of...

green - services online

RISC Website Maintenance 26 Jun 2019

June 26, 2019 7:15 am to 7:45 am

Research IS & Computing website maintenance completed on Wednesday, June 26. The https://rc.partners.org website was offline during from 7:15-7:45a.m. EDT to apply security patches and bug fixes.

yellow - pre-downtime, calls to action

Action Required: Linux Updates

June 19, 2019 3:10 pm

Applies To: Linux & FreeBSD (SACK Panic)

A new vulnerability has been discovered in the Linux kernel handling TCP Selective Acknowledgments (SACKs). A remote attacker...

yellow - pre-downtime, calls to action

Firefox Web Browser Update Needed

June 18, 2019 9:00 am

Security vulnerabilities fixed in Firefox 67.0.3 and Firefox ESR 60.7.1

Please update your Firefox web browser.

  1. Open Firefox
  2. Select About Firefox
  3. Select Update

Announced: June...

green - services online

List Manager (Lyris) Alert: Downtime on 23 June 2019

June 23, 2019 8:00 am to June 25, 2019 9:00 am

The database was successfully migrated to the new server, all systems are green. If you have any questions or concerns, relating to this change, please email...

green - services online

REDCap Service Alert: Scheduled Downtime

June 12, 2019 2:55 pm

REDCap (https://redcap.partners.org/redcap) upgrades to v8.10.18 scheduled for Tuesday June 18th, 6:30AM EST are complete. REDCap was offline from 6:28 to 6:44 AM EST. 

This upgrade...

green - services online

Freezerworks Service Alert: Maintenance

June 6, 2019 4:00 pm to 6:30 pm

Partners Healthcare Freezerworks: Scheduled Downtime

On Thursday June 6th from approximately 6 pm to 6:30 pm (EST), the Freezerworks application will be taken offline for maintenance. During...

green - services online

CrashPlan Access Resolved

June 5, 2019 3:53 pm to June 6, 2019 6:53 pm

The authentication server backup01.partners.org is up and running.  All services are green.  If you are having any issues email us at rcc@partners.org.

Currently, our CrashPlan...

red - services offline, issue, active work

MySQL and DIPR VM Problems

June 1, 2019 1:34 pm to June 3, 2019 5:00 pm

The ERIS MySQL Service and parts of the DIPR Virtual Machine service experienced problems over the weekend and had to be rebooted. The outages were...

green - services online

Compellent Outage 1 Jun 2019

June 1, 2019 1:45 pm to 2:45 pm
On Saturday, June 1st, 2019 around 1:45 pm ET, during a scheduled firmware upgrade of our backend Storage Area Network (CHG0145888), we experience an issue...
yellow - pre-downtime, calls to action

GitLab Unexpected Downtime

June 1, 2019 2:00 pm to June 3, 2019 9:30 am
Partners' GitLab: Intermittent service was unavailable between 2 PM on Saturday, June 01, 2019 until 9:30 AM, June 03, 2019.
green - services online

JIRA is now available

June 3, 2019 8:49 am to 11:49 am

Edit 10:38am: JIRA is now back online.  We apologize for the inconvencience

JIRA is currently down and unavailable.  An update to this alert will be...

yellow - pre-downtime, calls to action

Research Computing Ticketing System 29 May 2019

May 29, 2019 12:00 pm

Research Computing Ticketing System Now Online

The email component of the internal ticketing system (Kayako) used by ERIS has not been working properly. The issues started Wednesday, May...

yellow - pre-downtime, calls to action

ACTION REQUIRED: Urgent Microsoft Patching

May 23, 2019 8:08 am to 11:08 am

Microsoft has taken the unusual step of releasing sweeping system patches for older or unsupported but widely used Windows operating systems on Tuesday May 14...

yellow - pre-downtime, calls to action

Oracle PPM Database Work Extending Past Noontime

May 11, 2019 10:00 am to 1:00 pm

The Oracle patches scheduled for the Partners Personalized Medicine team on Saturday morning is taking longer than anticipated and will extending past noontime. We anticipate...

green - services online

Completed the ERIS PostgreSQL Service Maintenance on Saturday

April 27, 2019 9:00 am to 12:00 pm

The ERIS Infrastructure team will perform maintenance on the PostgreSQL Service on Saturday, April 27, from 9:00 a.m. - 12 p.m. EST.

Impact: All databases...