Applies To: All Users
During September and October, workstations across the Partners network will be upgraded to Internet Explorer 11 (IE11), the most current version available from Microsoft. IE11 allows a greater number of websites to display and work properly while also improving the security of our network.
Stay tuned for additional details from your site’s IS Planning and Management team, including a specific rollout schedule. If you have any questions, please contact the IS Service Desk.
What do I need to do?
Please be sure to save your work and properly log off your workstation at the end of each day until you have received the IE11 upgrade:
- Save your work and close all applications.
- Click the Yellow Lock.
- Click New User.
How will the upgrade work?
Workstations that are powered on and connected to the Partners network and logged out will receive IE 11 during designated times. If a workstation is logged in during the automated process, it will be skipped. Any workstations that are skipped will need to be upgraded at a later date.
When a device is upgraded to IE11, it should automatically reboot after the upgrade. If the device does not automatically reboot at the end of the upgrade, you may need to reboot it manually.
How to determine your Partners device build type:
- When logged out, the device build type is listed at the top of the Partners screensaver. Example
. Note: Use the F1 key from the screensaver for additional Device information.
- When logged in, Go to Partners Applications > Utilities > Desktop Information. Under Workstation Configuration, look for Workstation Type.
IE 11 Self Install Process for Laptops
Internet Explorer 11 (IE11) is now available for self-installation on laptop computers as well as on private-build workstations that have not yet received the IE11 upgrade via the ongoing automated process. This allows you to install IE11 at your convenience. This does not apply to MGH or DFCI.
- How do I install IE11?
- You must be connected to the Partners network in the office or via VPN to run the install. View Installation Instructions (You will need to log in with your Partners Username and Password)
What’s new in IE11?
IE11 is the most current version available from Microsoft. It allows a greater number of websites to display and work properly while also improving the security of our network. Learn more
ServiceNow User Interface Changes in Internet Explorer 11
When Internet Explorer 8 is upgraded to Internet Explorer 11 on Partners standard builds, you’ll notice some minor changes in the user interface (UI). Complete details of all of the user interface changes can be found at the following web page. Note, on this page, the Internet Explorer 8 interface is referred to as “UI 11” and the Internet Explorer 11 interface is referred to as “UI 14”.
Please find a document detailing the differences between ServiceNow's Internet Explorer 8 and Internet Explorer 11 user interfaces (UIs) in a ServiceNow Knowledgebase.
NB – if you use Chrome, Firefox, or Safari to access ServiceNow, you’re already using UI 14, and won’t notice any changes in your experience.
If you have any questions, please contact the IS Service Desk.