Service Alerts
Mysql2 and Mysql3 Downtime on Saturday Morning September 29th
This is a reminder the both mysql2.dipr.partners.org and mysql3.research.partners.org will be restarted on Saturday morning September 29, 2018, between the hours of 7:00 am and...
REDCap Unexpected Downtime
REDCap (https://redcap.partners.org/redcap) experienced an unexpected outage on Wednesday September 26th from approximately 2:00-8:30AM EDT.
Please review your projects if surveys were scheduled...
An Update Regarding Apple's macOS Mojave
Please see the latest update regarding macOS Mojave. The PEAS team is pleased to inform you that we now recommend an upgrade to macOS Mojave...
RFANFS Service Outage
The RFANFS service issue has been resolved and all mount points have been restored. Please forward any questions or concerns to @email.
iOS 12
Apple released iOS 12 on Sept. 17th, 2018.
We have fully tested iOS 12 against the following applications;
- Mail - using the iOS native...
RPDR Query Tool- Detailed Data Request Wizards Downtime
Due to the Insight 4.0 release scheduled for 9/14-9/16, the RPDR Query Tool- Detailed Data Request Wizards was unavailable from 5pm on Friday, September 14th to 9...
INSIGHT 4.0 Downtime
Insight Downtime
The roll out for the Insight 4.0 IRB (Humans) Module was scheduled for Friday, September 14th. System downtime will begin on Friday, September 14...
Freezerworks: Scheduled Downtime on September 7, 2018
Partners HealthCare FreezerWorks: Expected Downtime and Upgrade
On Friday September 7th, 2018 from 4 pm to September 10th, 2018 at 10 AM, the Freezerworks application...
MobileIron Cloud Maintenance
MobileIron will be upgrading the NA1 Cluster used by Partners tonight from 9pm through 6am. Note that this is not related to the iOS...
Required Update to MobileIron for iOS
Applies to: Users who have MobileIron installed on an iOS Device
On September 6th, 2018, an update to MobileIron will be pushed to your mobile device...
Mysql, Mysql2 and Mysql3 Downtime on Saturday Morning August 25th
The ERIS Infrastructure team will perform maintenance on mysql.dipr.partners.org, mysql2.dipr.partners.org and mysql3.research.partners.org on Saturday, August 25, 2018, from 9:00 am - Noon...
Pgslq2 Downtime on Saturday Morning August 25th
rc.partners.org Website Downtime
There was a short interruption of service for the RISC Website during the maintenance window for MySQL Server patching on Saturday, August 25 between 9a.m.-Noon. The RISC Website, https://rc.partners.org...
Partners HealthCare LimeSurvey: Oct 1, 2018 - Decommission Date
As part of the decommission process which will conclude on October 1st, 2018, LimeSurvey (https://limesurvey.partners.org/limesurvey) will be taken offline and migrated to an...
Monthly Information Systems Maintenance (ISM)
Applies To: All Users
Information Systems Maintenance (ISM) was conducted on Monday, August 20th from 12:00 am to 4:00 am.
During this time, planned system...
REDCap Scheduled Downtime
REDCap (https://redcap.partners.org/redcap) upgrades to v8.1.20, scheduled for Thursday August 9th at 6:30AM EDT are complete. REDCap was offline from 6:44-7:04 AM EDT.
This upgrade included a number...
rc.partners.org Website Downtime
There was a short interruption of service for the RISC Website during the maintenance window for MySQL Server patching on Saturday, July 28 between 9a.m.-10a.m. The RISC Website,...
GitLab: Scheduled Downtime on July 30th - Upgrade Successful
The GitLab (https://gitlab.partners.org/) service has upgraded, successfully, to a new major version (Version 11.1). This upgrade took 4 hours and services were unavailable between...
Mysql, Mysql2 and Mysql3 Downtime on Saturday Morning July 28th
The ERIS Infrastructure team performed maintenance on mysql.dipr.partners.org, mysql2.dipr.partners.org, and mysql3.research.partners.org on Saturday, July 28, 2018, from 9:00 am - Noon. There was a short interruption...
LabArchives Server Upgrade Completed
On July 22, 2018, between the hours of 1 AM to 5 AM - LabArchives upgrade their US servers, successfully.
Services are up and working...
REDCap: Scheduled Downtime
REDCap (https://redcap.partners.org/redcap) requires infrastructure updates completed Tuesday, July 24th at 7:45 AM - 8:45AM EDT.
If you have any concerns about this scheduled...
StudyTRAX: Unexpected Downtime
StudyTRAX experienced an unexpected outage on June 22nd, 2018. StudyTRAX was offline from 2:33pm - 6:53pm ET.
From Partners IS: There was a major storage...
rc.partners.org Website Downtime
There was a short interruption of service for the RISC Website during the maintenance window for MySQL Server patching that occurred on Saturday, June 23 between 9a.m.-Noon...
Mysql, Mysql2 and Mysql3 Downtime on Saturday June 23rd
The ERIS Infrastructure team will perform maintenance on mysql.dipr.partners.org, mysql2.dipr.partners.org and mysql3.research.partners.org on Saturday, June 23, 2018, from 9:00 am - Noon. There will be...