Starting July 1, 2020, you’ll notice a different auto-reply when emailing @email for support. The full text of your email inquiry will be provided back...
In order to perform corrective repairs and predictive maintenance, it will be necessary to power down the uninterruptible power supply unit (UPS) that supplies power...
Due to unexpected issues with this yesterday's scheduled maintenance, REDCap is currently experiencing problems with exporting data, uploading files, and submitting electronic signatures.
EDC Support...
The Federal Bureau of Investigation (FBI) and Cybersecurity and Infrastructure Security Agency (CISA)...
To safeguard against Zoom security vulnerabilities, please update your Zoom application using the instructions below. You must check for updates on a regular basis to thwart...
This change only applies to Home Drives and does not impact shared file areas (SFAs). On 5/17/2020, Home Drives (H:) will be moved. For most users, there...
REDCap Upgrades to v.9.5.23 Scheduled:
REDCap (https://redcap.partners.org/redcap) upgrades to v9.5.23 scheduled for Tuesday April 28th, 6:30AM ET are complete. REDCap was offline from 6:39-7:09AM ET.
This...
Yet another COVID-19 related scam is circulating the web. This time, users who stumble upon the malicious website "coronavirusapp[.]site" are told to download an Android...
This incident has been resolved.
The ERIS Infrastructure team resolved the proxy issue. All sites are working.
Okta Authentication Okta (Secure Log In) allows you to verify your identity when connecting to network resources remotely.
How do I register a phone?
Phones are...
In preparation for working remotely or from home, there are several resources to guide you.
The problem with the proxy server has been resolved.
Please contact @email if you have any questions
REDCap (https://redcap.partners.org/redcap) server maintenance was completed on Saturday, February 29th, 2020 from 9:00AM to 12:00PM ET.
REDCap was down for a short time during the maintenance window.
If...
The ERIS Infrastructure team has completed patching of the ERIS DIPR non-production environments.
Please contact rcc@partners.org with any issues or concerns.
This is a reminder that the ERIS Infrastructure team will be patching both Non-Production and Production VM’s and Systems during...
If you use EndNote on your Mac, please review compatibility before upgrading.
Did you know that Microsoft regularly releases security patches for its software products on the second Tuesday of every month? How frequently do you update your...
January 25th, 2020 Update: REDCap experienced additional database issues beginning Thursday afternoon around 5:30. Issues were resolved on Friday morning at 9:30.
We're experiencing intermittent...
The ERIS Infrastructure team has completed the patching of the DIPR production servers and VM’s for today. Please connect to your server or VM and validate...
REDCap (https://redcap.partners.org/redcap) is currently experiencing issues with general slowness and data being submitted.
The appropriate teams are working to resolve these issues...
REDCap (https://redcap.partners.org/redcap) is now back online. REDCap was offline from 10:40AM-2:00PM while the data was migrated from one server to another.
We recommend...
Applies to: Staff and Visitors at Assembly Row
Partners HealthCare continues to enhance the Network Access Control (NAC) program at Assembly Row...
REDCap (https://redcap.partners.org/redcap) is currently experiencing intermittent access issues for anyone using an internal Partners network. Users outside the network should still be able...