REDCap (https://redcap.partners.org/redcap) upgrades to v8.10.18 scheduled for Tuesday June 18th, 6:30AM EST are complete. REDCap was offline from 6:28 to 6:44 AM EST. 

This upgrade will include a number of new features and bug fixes. These include:

• New feature: REDCap Messenger
  • REDCap Messenger is a communication platform built directly into REDCap. It allows REDCap users to communicate easily and efficiently with each other in a secure manner. At its core, REDCap Messenger is a chat application that enables REDCap users to send one-on-one direct messages or to organize group conversations with other REDCap users. REDCap Messenger is also the best and easiest way to share documents with other REDCap users, in which you can upload documents and embed pictures inside any given conversation.
  • Watch 10-minute video on REDCap Messenger
• Improvement: Performance boost – Certain pages in projects with thousands or more records should now load much faster in most cases. This includes the Record Status Dashboard, various pages utilizing Data Access Groups, and certain reports. Reports A and B should especially see significantly faster loading (excluding when viewing “all” pages in report A or B).
• Change: Changed the text "Manage Survey Participants" to "Survey Distribution Tools," which more clearly describes the pages in that section.
• New feature: Report Folders - Reports can now be organized into folders in any given project. If a user has "Add/Edit Reports" privileges, they will see an "Organize" link on the left-hand project menu above the project’s reports. They will be able to create folders and then assign their reports to a folder, after which the project's reports will be displayed in collapsible groups on the left-hand menu.
• New feature: “Edit Access” for reports - In addition to setting "View Access" when creating or editing a report, users can now set the report's "Edit Access" (under Step 1) to control who in the project can edit, copy, or delete the report. This setting will be very useful if one wishes to prevent certain users from modifying or deleting particular reports.
• Improvement: A project's Record ID field can now be used as a Live Filter in any given report, thus allowing users to easily view the report for a single record.
• Improvement: New optional parameters added to the API Export Records method to filter data returned based on when a record was created or modified
  • dateRangeBegin – To return only records that have been created or modified *after* a given date/time, provide a timestamp in the format YYYY-MM-DD HH:MM:SS (e.g., '2017-01-01 00:00:00' for January 1, 2017 at midnight server time). If not specified, it will assume no begin time.
  • dateRangeEnd – To return only records that have been created or modified *before* a given date/time, provide a timestamp in the format YYYY-MM-DD HH:MM:SS (e.g., '2017-01-01 00:00:00' for January 1, 2017 at midnight server time). If not specified, it will use the current server time.

Full REDCap 8.10.18 release notes

New Features and Major Bug Fixes

If you have any concerns about REDCap being offline at this time or any questions about these new features, please email edcsupport@partners.org

The authentication server backup01.partners.org is up and running.  All services are green.  If you are having any issues email us at rcc@partners.org.

Currently, our CrashPlan authentication system (backup01.partners.org) is not functioning correctly.  We are in the process of rebuilding the system.  During this time you will not be able to backup or restore files.  Your backup client might report we are out of space, but that is a false message.   We will up this alert when everything is resolved.

Edit 10:38am: JIRA is now back online.  We apologize for the inconvencience

JIRA is currently down and unavailable.  An update to this alert will be posted shortly

Microsoft has taken the unusual step of releasing sweeping system patches for older or unsupported but widely used Windows operating systems on Tuesday May 14 that include one critical patch that should be applied immediately. Details Here

The ERIS Infrastructure team will perform maintenance on the PostgreSQL Service on Saturday, April 27, from 9:00 a.m. - 12 p.m. EST.

Impact: All databases hosted on the ERIS PostgreSQL service will be impacted by one or two short reboots during this maintenance window.

Action Required: If you are the owner of a database on the PostgreSQL Service, we encourage you to check your applications after the maintenance window.

Completed

The ERIS Infrastructure Team completed the emergency Postgres maintenance and all Postgres databases are online and available.

This website may have been offline for a brief period during the maintenance window for MySQL Server patching on Saturday, March 30 between 7:00a.m. - 10:00a.m. EDT. This website, https://rc.partners.org, may have been unavailable for a few minutes while the system is rebooted to apply patches.

Please contact rcwebmaster@partners.org if you have any questions or concerns

Research Computing Ticketing System Online

The MySQL Hosted Database Services outage impacted the internal ticketing system (Kayako) used by ERIS. The outage started Thursday, March 21 around 10p.m. EDT and services restored around 12:15p.m. EDT on Friday, March 22.

Affected Services
Emails and requests sent to the following addresses were not accessed during this unanticipated downtime:
edcsupport@partners.org - REDCap-generated requests to approve, copy or move projects to production have not been received.
hpcsupport@partners.org
rcc@partners.org 
ideasupport@partners.org

Please allow our staff time to catch up on the tickets submitted while the system was offline.

MySQL Hosted Database Services Online

The outage started Thursday, March 21 around 10p.m. EDT and was restored around 12:00p.m. EDT on Friday, March 22.

Action Required
If you are the owner of a system on mysql.dipr.partners.org, we strongly encourage you to check your application connection and reboot if necessary.

Affected Services
All systems hosted on mysql.dipr.partners.org
Research Computing ticketing system (Kayako tickets.partners.org)
Research Computing ordering/request system (RC Services rcservices.partners.org)

We will update this posting once service has been restored. Please contact rcc@partners.org with any questions or concerns.

The hpcwin3.partners.org Windows analysis server has presented several freeze instances in the last few days. To evaluate the usage and logs we need to take the server out of service for a few days. During this window time we will perform test and review the information of the processes that have been causing the system to crash.  Future actions needed to be taken after for repair or control will be announced to the users. 

Existing remote desktop sessions will be terminated. Please save all open files and exit from your remote desktop session as soon as possible. We apologize for the inconvenience this may cause.