Service Alerts

FreezerWorks is back online.

Are you traveling to or working from Assembly Row, Spaulding Navy Yard or McLean Hospital? The SecureConnector agent must be installed on any device connecting from...

On October 25, 2021, Apple will release their latest version of the Macintosh operating system, macOS Monterey (12). At this time there...

The Research Computing website, https://rc.partners.org was migrated to an updated platform on Tuesday, October 5 at 7a.m. The website was unavailable for a short period...

LabArchives was offline for approximately 20 minutes between 1- 2a.m. on Tuesday morning, September 21, 2021. Contact @email with any questions or concerns.

Applies to: iOS users not yet running 14.8 

On September 13, 2021, Apple released iOS 14.8 to address a security vulnerability. An iPhone or iPadOS that...

A Critical Security Update for Macintosh Computers Running macOS Big Sur 

On September 13, 2021, Apple released macOS Big Sur update 11.6 to address a...

Applies to: iOS users not yet running 14.7.1 

On July 26, 2021, Apple released iOS 14.7.1 to address a security vulnerability. An iOS device that...

Customers can now log in to FreezerWorks. 

Action Required: Immediately Run Windows Updates on Non-standard Windows and Personal Computers Used for Work

Earlier this month, a critical vulnerability was discovered with the...

All ERISOne systems that rely on access to the Briefcase filesystem are back to work. There was a system failure due to overheating that caused...

The FreezerWorks server will be offline for maintenance from 7 PM Friday to 12 PM Saturday

The Research Computing website, https://rc.partners.org, was updated on Wednesday, June 2 at 6:30a.m. to apply platform updates. Updates completed at 6:42a.m.

Please contact @email if...

FreezerWorks 2018 has been restarted and is up and running.

There is a temporary outage on the LabArchives Single Sign-On server that affects ONLY those trying to create a new account with single sign-on. Existing...

REDCap (https://redcap.partners.org/redcap) infrastructure improvements are scheduled for tomorrow, Saturday March 20 at 9AM ET.

We expect minimal downtime; however MGB REDCap could...

The Research Computing website, https://rc.partners.org, was updated on Thursday, March 11, 2021 at 7a.m. to apply platform updates. The website was offline for a short period of...

ERIS Patching Schedule for 2024

REDCap Upgrades to v10.0.30 Scheduled:

REDCap (https://redcap.partners.org/redcap) upgrades to v10.0.30 scheduled for Wednesday December 9 at 6:30AM EST were successful. REDCap was offline from 6:30AM -...

The PEAS team is pleased to recommend the upgrade to macOS Big Sur 11 in the Enterprise.

 

Prior to upgrading, please ensure you have...

Older devices or software may connect to email using “basic authentication”, which requires only your username and password for access. Basic authentication leaves you open to...

REDCap Upgrades to v.10.0.25 Scheduled:

REDCap (https://redcap.partners.org/redcap) upgrades to v10.0.25 scheduled for Friday November 13th, 6:30AM ET are complete. REDCap was offline from 6:40-7:25 AM...

There may be a short interruption of service for the RISC Website during a maintenance window on Tuesday, November 24 between 7:30- 8:00a.m. EST. The RISC Website, https://rc.partners.org, may...

On Saturday, October 31, 2020, the ERIS Hosted Services Infrastructure was impacted by planned power work in the Needham Data Center that unexpectedly impacted some equipment...