green - services online

Completed Emergency Postgres Maintenance

April 20, 2019 9:00 am to 10:15 am

The ERIS Infrastructure Team completed the emergency Postgres maintenance and all Postgres databases are online and available.

green - services online

MySQL Hosted Database Services DownTime on 30 Mar 2019

March 30, 2019 7:00 am to 12:00 pm

The ERIS Infrastructure team completed the on the MySQL hosted database Service on March 30, 2019. Please forward any questions to rcc@partners.org.

green - services online

List Manager (Lyris): Expected Downtime on 14 April 2019

April 14, 2019 9:00 pm to 10:00 pm

We are upgrading the List Manager (Lyris) system to v12.3.5 on Sunday, April 14, 2019, at 9 PM. We expect this release to take, up...

green - services online

Research Computing Ticketing System 22 Mar 2019

March 21, 2019 10:04 pm to March 22, 2019 12:30 pm

Research Computing Ticketing System Online

The MySQL Hosted Database Services outage impacted the internal ticketing system (Kayako) used by ERIS. The outage started Thursday, March 21 around 10p.m...

green - services online

Research Computing Core Service Catalog 21 Mar 2019

March 21, 2019 10:40 pm to March 22, 2019 12:30 pm

RC Services Online

The outage started Thursday, March 21 and we expect services to be restored around 12:30p.m. EDT on Friday, March 22. This downtime...

yellow - pre-downtime, calls to action

MySQL Hosted Databases Restored 22 Mar 2019

March 21, 2019 10:58 pm to March 22, 2019 12:30 pm

MySQL Hosted Database Services Online

The outage started Thursday, March 21 around 10p.m. EDT and was restored around 12:00p.m. EDT on Friday, March 22.

Action Required...

green - services online

REDCap Scheduled Downtime 19 Mar 2019

March 18, 2019 4:21 pm

REDCap (https://redcap.partners.org/redcap) upgrades to v8.5.28 scheduled for Tuesday March 19th at 6:30AM EDT are complete REDCap was offline from 6:30AM-6:48AM EDT.

This release includes a...

green - services online

Emergency Maintenance HPCWIN3

March 6, 2019 5:00 pm to March 11, 2019 9:00 am

The HPCWIN3 Windows analysis server has been been taken out of service for a few days. 

green - services online

DIPR Hosted VM Reboot 6 Mar 2019

March 6, 2019 1:47 am to 2:47 am

We had to reboot the service. This is an NFS server serving mapped drives fro /nfs1, /nfs2, and /redcap-prod. The fs.dipr.partners.org VM is currently online, however...

green - services online

MySQL Hosted Database Service Reboot 4 Mar 2019

March 4, 2019 8:00 pm to 8:30 pm

We had an emergency issue that impacted mysql2.dipr.partners.org. To resolve this issue we rebooted mysql2.dipr.partners.org at 8:00pm on Monday evening March 04, 2019.

green - services online

PostgreSQL2 Hosted Databases Online 1 Mar 2019

March 1, 2019 9:19 am to March 3, 2019 12:19 pm

pgsql2.research.partners.org is now back online

green - services online

REDCap Service Alert: Scheduled Maintenance

February 22, 2019 10:08 am

REDCap (https://redcap.partners.org/redcap) requires server maintenance which is scheduled for Saturday, February 23rd 2019 from 7:00AM to 9:00AM EST. There will be a short interruption of...

green - services online

MySQL2 Hosted Database Service Maintenance 23 Feb 2019

February 23, 2019 7:00 am to 9:00 am

The ERIS Infrastructure team will perform maintenance on mysql3.research.partners.org and mysql2.dipr.partners.org on Saturday morning February 23, 2019, from 7:00 am - 9:00 am. There will...

green - services online

GitLab: Scheduled Downtime 25 Feb 2019

February 25, 2019 7:00 am to 8:00 am

The GitLab service (https://gitlab.partners.org/) will be upgraded from version 11.5.7 to version 11.7.5 and the upgrade is scheduled to take up to 1 hour. During...

green - services online

GitLab: Scheduled Downtime 4 Feb 2019

February 4, 2019 7:00 am to 8:00 am

Partners HealthCare GitLab: Scheduled Downtime on 2/04/2019

The GitLab service (https://gitlab.partners.org/) will be upgraded from version 11.5.6 to version 11.5.7. The upgrade is scheduled to take up to 1...

green - services online

MySQL2 Hosted Databases Issue 16 Jan 2019

January 16, 2019 1:25 am to 9:25 am
We had a problem with mysql2.dipr.partners.org last night. The backup process had an issue and spawned too many processes which increased the load to the...
grey - no status, general alert

Confluence Collaboration Site Issue 16 Jan 2019

January 16, 2019 8:23 am to 11:23 am

UPDATE: 09:45AM: The underlying issue has been corrected and Confluence is back on line.  We apologize for the inconvenience

UPDATE 08:45AM: The issue has...

green - services online

Mysql2.dipr.partners.org

January 14, 2019 6:00 am to 10:00 pm

mysql2.dipr.partners.org is up and all the databases are online and available. We experienced a hardware failure on mysql2.dipr.partners.org detected on Monday, January 14, 2019. 

Applies...

green - services online

List Manager Service Possible Impact

January 14, 2019 7:30 am

The enterprise is experiencing an issue with the Mail Gateway. Email sent via the List Manager service may not sent.

This is related to the Email...

green - services online

Confluence/JIRA Issue 14 Jan 2019

January 14, 2019 8:19 am to 11:19 am

UPDATE 22:15 EST: Confluence is back online and available.  

UPDATE 16:15 EST: JIRA is now available.  The JIRA database was restored from backup...

green - services online

GitLab: Scheduled Upgrade 14 Jan 2019

January 14, 2019 7:00 am to 8:00 am

 

The GitLab service (https://gitlab.partners.org/) will be upgraded from version 11.5.5 to version 11.5.6. The upgrade is scheduled to take up to 1 hour.

During this time...

yellow - pre-downtime, calls to action

RESCHEDULED: Confluence / JIRA Maintenance

January 27, 2019 7:00 am to 11:00 am

RESCHEDULED: Confluence and JIRA will be undergoing scheduled maintenance on Sunday, January 27th 13th from 7am-11am and will not be available during this time

yellow - pre-downtime, calls to action

MobileIron NA1 Cluster Upgrade

December 12, 2018 10:00 pm to December 13, 2018 8:00 am

MobileIron has scheduled an upgrade to the NA1 Cluster used by Partners and thousands of other customers tonight from 10pm through 8am.

The following will...