Collaboration

ERIS offers an email list manager solution (List Manager) for all groups at Mass General Brigham.

Note: PHI, PII or other regulated data is not allowed to be stored in the List Manager system. Please review MGB's Information Security & Privacy Guidance on Mass Email Communications

Features:

Manage Members and Personalize Messages with Ease:
It's easy to add individual or multiple list members via the List Manager online interface. You can also grow your list by placing a "subscribe form" on your Web site.
It easy to personalize your emails with each member's name, email address and a variety of other data in the message's header and body, for example, Dear Bob or Dear @email.

Send Messages with Confidence:
There are only a few steps involved in sending an email newsletter or announcement:

• Login to your list via web browser interface
• Compose your message using our templates or plain text/HTML
• Send yourself or your co-worker a test message to check the formatting and the content
• Send your message (or schedule it to be sent at a specified date and time)

Monitor Performance with Detailed Reporting:
After sending messages to your list members, you can view detailed reports that let you quickly analyze how they performed (including deliveries, bounces, and more). Over 30 useful mailing reports are available, including deliveries, bounces, subscriptions, and individual member history.
You can also view how your list membership changes over time (including subscriptions, unsubscriptions, and individual member history).

Simple Administration:
Manage your messages, member data, and everything else via an easy-to-use online interface.  

Detail Features: 

• Subscribe:   All lists can be setup where users can use a web form or send an email to subscribe (signup) to a list with or without administrative approval
• Unsubscribe:  All lists can be setup where users can be given the option to unsubscribe from a list via a web form without having contract the list administrator
• Reading Past Messages:  Users have the ability login to the system to see past emails sent to the list
• Reporting: Track how many users opened your mailing and clicked on embedding URL's
• Email Templates: Create email templates to simply recurring mailings
• Segmentation: Create targeted groups to email 
• HTML WYSIWYG Editor:  No HTML knowledge required
• Import Word Formatted Content:  Copy contact from Word doc right into your mailings
• Sending Test Emails:  To verify formatting to co-worker before you sending out the final email
• Web Surveys:  Add web surveys to your mailings
• Import and Export:
  • Add email addresses one by one or import via CSV files
  • Lists can be synchronized with data from the following external databases: 
    • Microsoft SQL
    • MySQL
    • PostgreSQL
    • Active Directory
• List Administration: Supports multiple list administrators who can send mailings 
• PHI, PII or other regulated data is not allowed to be stored in the List Manager system

ERIS offers a Secure File Transfer solution for exchanging large files with collaborators both inside and outside of Partners via a web browser.  This service is a secure web-based application with anti-virus detection built-in.   All files added to the system are encrypted during transfer and are scanned for viruses.  Recipients receive an email with a link to download the files.

Features:

• Send files up to 100 GB in size to your collaborators (internal and external)
• 100 GB maximum storage per user
• Compatible with Macintosh, Windows, and Linux Web Browsers
• All transfers are secured via 256 Bit SSL Encryption
• All files are scanned with Anti-virus software that is updated daily
• This system is a HIPAA compliant system and is safe to use for sending ePHI data in a data file, not in the text of the message.

File Related Features:

• Files are automatically removed from our system after 10 days
• You can receive files from anyone as long as they are invited to use the system
• You can request files from anyone, making it easier to get files from a collaborator
• When you send files, you can be notified when they have been download by the recipient 

 Secure File Transfer (Kiteworks) FAQ / Documentation

Confluence

Confluence is an Enterprise Wiki and Collaboration tool used by ERIS and Research for documentation, team calendaring and information dissemination.

Confluence is a collaboration tool that provides a centralized place for:

• Capturing knowledge that is often stored in emails or lost on hard drives or in shared file areas
• Organizing information by providing secure discrete spaces for each project, project team, functional unit or department
• Maintains look and feel via easy WYSIWYG editors and built in templates such as those for HOWTO:, Meeting Notes, Project Requirements
• Encourages collaboration by providing avenues for discussions via comments, favoriting or "watching" spaces and documents
• Offers Team Calendars to allow groups easily visualize work, vacation and other schedules
• Integrates with JIRA, a Project Management Tool, also offered by ERIS