ERIS offers an email list manager solution (List Manager) for all groups at Partners HealthCare.

Features:

Manage Members and Personalize Messages with Ease:
It's easy to add individual or multiple list members via the List Manager online interface. You can also grow your list by placing a "subscribe form" on your Web site.
It easy to personalize your emails with each member's name, email address and a variety of other data in the message's header and body, for example, Dear Bob or Dear bob@partners.org.

Send Messages with Confidence:
There are only a few steps involved in sending an email newsletter or announcement:

• Login to your list via web browser interface
• Compose your message using our templates or plain text/HTML
• Send yourself or your co-worker a test message to check the formatting and the content
• Send your message (or schedule it to be sent at a specified date and time)

Monitor Performance with Detailed Reporting:
After sending messages to your list members, you can view detailed reports that let you quickly analyze how they performed (including deliveries, bounces, and more). Over 30 useful mailing reports are available, including deliveries, bounces, subscriptions, and individual member history.
You can also view how your list membership changes over time (including subscriptions, unsubscriptions, and individual member history).

Simple Administration:
Manage your messages, member data, and everything else via our easy-to-use online interface. Setup wizards will help you create secure discussion groups quickly, and you can choose one, many, or no moderators (depending on the control you need). 

Detail Features: 

• Subscribe:   All lists can be setup where users can use a web form or send an email to subscribe (signup) to a list with or without administrative approval
• Unsubscribe:  All lists can be setup where users can be given the option to unsubscribe from a list via a web form without having contract the list administrator
• Reading Past Messages:  Users have the ability login to the system to see past emails sent to the list
• Reporting: Track how many users opened your mailing and clicked on embedding URL's
• Email Templates: Create email templates to simply recurring mailings
• Segmentation: Create targeted groups to email 
• HTML WYSIWYG Editor:  No HTML knowledge required
• Import Word Formatted Content:  Copy contact from Word doc right into your mailings
• Sending Test Emails:  To verify formatting to co-worker before you sending out the final email
• Web Surveys:  Add web surveys to your mailings
• Import and Export:
  • Add email addresses one by one or import via CSV files
  • Lists can be synchronized with data from the following external databases: 
    • Microsoft SQL
    • MySQL
    • PostgreSQL
    • Active Directory
• List Administration: Supports multiple list administrators who can send mailings 

Confluence

Confluence is an Enterprise Wiki and Collaboration tool used by ERIS and Research for documentation, team calendaring and information dissemination.

Confluence is a collaboration tool that provides a centralized place for:

• Capturing knowledge that is often stored in emails or lost on hard drives or in shared file areas
• Organizing information by providing secure discrete spaces for each project, project team, functional unit or department
• Maintains look and feel via easy WYSIWYG editors and built in templates such as those for HOWTO:, Meeting Notes, Project Requirements
• Encourages collaboration by providing avenues for discussions via comments, favoriting or "watching" spaces and documents
• Offers Team Calendars to allow groups easily visualize work, vacation and other schedules
• Integrates with JIRA, a Project Management Tool, also offered by ERIS