Collaboration

Collaborate using these services to ensure secure connections and improve your daily business interactions with patients, partners and colleagues. Tools like Send Secure Encrypted Email, Web Conferencing, Dropbox Business and Syncplicity are offered and supported by Mass General Brigham IS. ERIS supports additional services such as file sharing, email lists, team collaboration and project management tools.

Quick Compare

What can you use Internal External Cost Notes:
It is your responsibility to make sure the solution you choose meets all regulations governing data protected under specific contracts and federal regulations such as FISMA. 
'H' Drive
Free Contact the IS Service Desk
Shared File Area (SFA)
charge begins at 1TB
$3,370 per TB / $3.37 per GB
one time charge every 4 years
Contact the IS Service Desk
Secure File Transfer
Free More Info
Send Secure na
Free Contact the IS Service Desk
Email List Manager (Lyris)
Free More Info
Research Interactive Storage (RFA)
$, pay-as-you-go More Info
Dropbox Business at Mass General Brigham

Free *
Limit of 1TB

More Info
Syncplicity
New user cost of $50
*this license will expire August 1, 2021
More Info
Confluence
Free More Info

OneDrive for Business

Sharepoint On Line

Free

More Info

MS 365 Apps and Services

Use of Confidential Information (PHI and PII) with MS 365

*No direct cost to individuals or departments for Dropbox Business; your institution agreed to pay through direct allocation based on usage. Requests for additional Dropbox storage will be evaluated on a case-by-case basis; please contact the IS Service Desk.

Please visit the Quick Reference Guide and Appendix A of EISS 8c.1: IT Asset Management Standards for Data Classification for a more extensive list of solutions and data classifications. Contact your Information Security Officer for help determining the appropriate solution for your data requirements.

Email List Manager

ERIS offers an email list manager solution (List Manager) for all groups at Mass General Brigham.

File Sharing

Secure File Transfer

Team Collaboration

Confluence is an Enterprise Wiki and Collaboration tool used by ERIS and Research for documentation, team calendaring and info dissemination

Project Management

JIRA is the current project and issue tracking tool used by ERIS Core Engineers and Research.

Web & Video Conferencing

There are a range of web, video and audio conferencing services available to personnel and affiliated institutions of Mass General Brigham.

In preparation for working remotely or from home, there are several resources to guide you.

The following resources have been approved for use at Mass General Brigham by Information Security. Learn more

Application Where to get it Cost
Please note this list may not be exhaustive. Please also reference INFO: Remote Work Setup Resources or contact the IS Service Desk for more information. 
Microsoft Teams https://teams.microsoft.com/download  N*
Jabber https://www.partners.org/ISServiceDesk | Order Help Y
Zoom used on a limited basis for large group meetings https://www.partners.org/ISServiceDesk Y

Microsoft Teams 

Microsoft Teams is one of the many applications available with Microsoft Office 365. Teams provides a centralized collaboration space where a team can work together more effectively. Teams is an ideal collaboration tool to use to: 

  • Manage small projects and initiatives
  • Share and collaborate within your department
  • Host video conference calls with screen sharing

How to Install Microsoft Teams
You can download the Teams Client from https://teams.microsoft.com/download. If using a Mac, you can install via PEAS Self Service.

* Do you need a Microsoft (or Office365) Audio Conferencing line?

  • If you are not hosting calls, you do not need a line. 
  • If all of the people you will communicate with have a computer with audio capability, a Conference line is not required. However, if people will take calls from their phone, a Conference line is recommended.
  • Read through the Microsoft Audio Conferencing FAQ 
  • Cost: $0 per month for a Microsoft Office licensee; $3.52 per month for telephone audio

  

Jabber

Jabber Voice (Jabber) is a soft-phone client that allows you to make calls via your computer on your Mass General Brigham phone line. It is meant for mobile users so they can work connected when a Mass General Brigham physical phone is not present. It uses your existing office phone number.

HOWTO: Request Access to Jabber
INFO: Jabber Documentation​ 

Collaborative Media Services - Videoconferencing and more

Collaborative Media Services is committed to broaden total services with integrated technologies and streamlined operations. The team offers a complete range of media services to the personnel and affiliated institutions of Mass General Brigham. Among the services are full-range video production, videoconferencing, media encoding, web streaming, live webcast, CD / DVD creation and duplication.

For more information please via http://pcm.partners.org

Webinar Support

PCM offers the following solutions:
Zoom

For more information please visit http://pcm.partners.org/services/webinar-support.aspx

Information Security

Applications used in research studies must be approved by the Mass General Brigham Information Security & Privacy Office. The List of Completed Vendor Risk Assessments contains information about technologies already reviewed by Information Security. While they are not automatically approved for use in studies, they have been through the review process which may enable a quicker review and sign off than something new to our reviewers.

Please visit the Quick Reference Guide and Appendix A of EISS 8c.1: IT Asset Management Standards for Data Classification for a more extensive list of solutions and data classifications. Contact your Information Security Officer for help determining the appropriate solution for your data requirements.

Virtual Video Visits for Research

Three tools are accepted by the IRB in submitted research protocols: Microsoft Teams, Enterprise Zoom and HealthCare Secure Zoom

Many tools are available for collaboration, but these Virtual Video Visits tools are accepted by the IRB in submitted research protocols.

  1. Microsoft Teams
  2. Enterprise Zoom
  3. HealthCare Secure Zoom

Virtual Research Visit Reminders

  • What is the most appropriate platform for the virtual visit?
  • Use the minimum necessary standard when choosing a platform.
    1. Phone call / Audio Conference Call?
    2. Videoconference?
  • Is the virtual research visit conducted during a clinical visit?
  • Always follow the Principals of Privacy; share the minimum necessary amount of information.

Sponsors: Any software and tools provided by a Sponsor will require further review by the IRB and Research Information Security Office (RISO).

Regardless of the tool, there are rules you must follow. See more in the Pulse Remote Work Toolkit.

MS Teams vs Zoom Comparison Chart

Collaborative Media

 

  Cost * HIPAA-Compliant 
Approved for PHI

IRB Accepts in Submitted
Research Protocols

Meeting Capacity External Use Client Install Required Integrate with Outlook Calendar Billing Integration with Epic**

Recording for Research
Available but need
explicit IRB approval and subject consent

Request Training Managed By
Please note this list of features is not exhaustive. Please also reference the Pulse Remote Work Toolkit or contact the IS Service Desk for more information. 
MS Teams

Free 
if using VOIP for call/video 

$3.52/month per account if dial-in line needed

Green checkmark
Green checkmark
250
Green checkmark
Red "X" Symbol
Green checkmark
Red "X" Symbol
Green checkmark

Download

See below if Audio Conferencing line is needed

See office365.partners.org  Workplace Productivity
Enterprise Zoom

$14/month per account

Green checkmark
Green checkmark
500
Can request increase to 1000
Green checkmark
Green checkmark
Red "X" Symbol
Red "X" Symbol
Green checkmark

To obtain a Zoom account, please submit a Audio Conferencing and Screen Sharing Requests request.

The form is available on the Service Desk website under Make a Request > Collaboration Tools > Audio Conferencing and Screen Sharing Request.

See Remote Work Toolkit  
HealthCare Secure Zoom

Paid for by Digital Health

Green checkmark
Green checkmark

500
Can request increase to 1000

Green checkmark
Green checkmark
Red "X" Symbol
Green checkmark
Invite only See Remote Work Toolkit Virtual Care Team

*   Charges made to department Cost Center.
** There is no billing integration with Epic when using Enterprise Zoom or MS Teams. Other billing procedures will need to be followed for any research studies with billing requirements.