Service Alerts

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RFA Maintenance on 4/09/15

April 9, 2015 10:00 pm - 11:59 pm

On Thursday, April 9th, 2015 from 10 - 12 p.m. EDT, maintenance will be performed on the RFA (Research File Area) storage system, but there will be no interruption to service.

Firmware software will be updated to ensure premium supportability, security and performance.  An additional notice will be sent after maintenance has completed.

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RFA (Research File Area) downtime

March 30, 2015 10:00 pm

The RFA (Research File Area) storage system was offline for a brief system reboot on Monday, March 30, 2015 at 10 p.m. EDT. During the reboot, you will be disconnected from your RFA for approximately 30 minutes.

This downtime restarted a windows service that was hung and prevented the creation or modification of existing RFAs.

Please contact rcc@partners.org with any questions or concerns about the RFA storage service.

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ERISOne Cluster Maintenance

March 27, 2015 5:00 pm

Data Center Maintenance affecting the ERISOne cluster and related computational resources completed successfully on Sunday 3/29 at 1 p.m. The environment underwent some minor disruptions during the power shutdown but all issues have been identified and are being resolved.

Please notify hpcsupport@partners.org if you are having continuing problems related to the Data Center maintenance.

Visit the KnowledgeBase for details about this scheduled maintenance event. http://rc.partners.org/kbase?cat_id=45&art_id=602

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Mailing List System/Lyris

March 27, 2015 1:07 pm

The system is back online and issues are resolved.


Original post:

Was unavailable from 1-2p.m. on Friday, March 27, 2015. 

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OpenSSL Updates

March 25, 2015 7:00 am

RedHat and CentOS issued OpenSSL updates to address multiple vulnerabilities. ERIS proxy and all current ERIS CentOS builds have been patched. Please restart any services that rely on OpenSSL for encryption (that might be Apache, Tomcat, JBoss, LDAP, etc).

DIPR VM users with custom builds (such as ubuntu, debian or other non-standard builds) will need to be patched by you or your system administrator.

More information regarding the OpenSSL updates can be found: https://www.us-cert.gov/ncas/current-activity/2015/03/19/OpenSSL-Patches-Multiple-Vulnerabilities

Please let us know if you have any questions or concerns by emailing rcc@partners.org.

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"FREAK" exploit

Apple has released important software updates that address the security vulnerability known as “FREAK”. This exploit impacts encryption of all Apple products. Members of our Apple community are strongly encouraged to update all your devices to the latest operating system.

Prior to updating, ensure you backup your device and connect to wired power and internet if available.

  • For iOS products like iPhones & iPads, please download and install iOS 8.2
  • On your iPhone or iPad, launch Settings > General > Software Update
  • Touch enabled iPhones will require your alpha numeric passcode after the update
     
  • For Mac OS X desktops and laptops, please download and install all available updates
  • On your Mac, go to the Apple menu > Software Updates or App Store

Apple supports three versions of Mac OS X (10.8 Mountain Lion, 10.9 Mavericks, and 10.10 Yosemite). If you are running an older OS, please please contact your IS Service Desk for assistance upgrading your Mac.

Thank you for keeping our community safe & secure.

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StudyTRAX Upgrade v3.4

March 12, 2015 1:26 pm - March 17, 2015 5:00 pm

StudyTRAX v3.4 upgrades were completed Monday, March 16 at 5:00 - 6:40 p.m. EDT.  

Login: https://studytrax.partners.org/StudyTrax/

New Release Info: http://www.sciencetrax.com/support/new-release/

If you have any concerns about this scheduled downtime, please email edcsupport@partners.org

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