green - services online

PostgreSQL Maintenance Completed

January 28, 2018 10:00 am to 12:00 pm

Applies to

All databases and systems connecting to the PostgreSQL hosted database system, pgsql2.research.partners.org

The pgsql2.research.partners.org server was updated on Sunday, January 28, 2018 between 10a.m. -...

green - services online

rc.partners.org Website Maintenance Completed

January 28, 2018 10:00 am to 11:00 am

Research IS & Computing website maintenance was completed on Sunday, January 28, 2018 between 10-11a.m. EST. The site was offline for approximately 15 minutes to apply...

green - services online

DIPR File Server Maintenance

January 28, 2018 10:00 am to 5:00 pm

Work to move the ERIS DIPR File Server (fs.dipr.partners.org) to a new Virtual Machine (VM) completed today, Sunday, January 28, 2018,  around 5p.m. EST.



Services are now online.

 

ERIS DIPR...

green - services online

Monthly Information Systems Maintenance (ISM)

January 8, 2018 12:00 am to 4:00 am

Applies To: All Users

Information Systems Maintenance (ISM) was conducted on Monday, December 18th from 12:00 am to 4:00 am.

During this time, planned system...

green - services online

Partners email issue resolved for Apple's native Mail client

January 3, 2018 7:00 am to 3:30 pm

Changes were made on the Partners IS Okta (Secure Login) instance that temporarily blocked Partners email from reaching Apple’s native Mail client on macOS High Sierra...

green - services online

REDCap Unexpected Downtime

December 29, 2017 2:34 pm

REDCap (https://redcap.partners.org/redcap) experienced an unexpected outage from 2:00-2:18PM today. It is back online.

Please review your projects if surveys were scheduled to send...

yellow - pre-downtime, calls to action

Microsoft Windows Patch Tuesday

December 12, 2017 9:00 am

Did you know that Microsoft regularly releases security patches for its software products on the second Tuesday of every month? How frequently do you update your...

green - services online

Monthly Information Systems Maintenance (ISM)

December 18, 2017 12:00 am to 4:00 am

Applies To: All Users

Information Systems Maintenance (ISM) was conducted on Monday, December 18th from 12:00 am to 4:00 am.

During this time, planned system...

green - services online

Shared Webhosting Upgraded on 12/17 9PM-10PM

December 17, 2017 9:00 pm to 10:00 pm

ERIS Shared Webhosting was upgraded on 12/17 9PM-10PM

 

Sunday 12/17 at 9PM to 10PM our shared webhosting admin site (Plesk) has been upgraded from...

green - services online

MySQL3 Server Updated on 12/17/17 at 10a.m. EST

December 17, 2017 10:05 am to 10:20 am

Applies to

All databases and systems connecting to the MySQL hosted database system, mysql3.research.partners.org



The myql3.research.partners.org server was updated on Sunday, December 17, 2017 to apply security...

green - services online

MySQL3 Server Update Completed on 12/2/17

December 2, 2017 10:15 am to 10:45 pm

Applies to

All databases and systems connecting to the MySQL hosted database system, mysql3.research.partners.org



The myql3.research.partners.org server was updated on Saturday, December 2, 2017 to apply security patches and...

green - services online

Freezerworks Service Alert: Upgrade to 2017

November 22, 2017 3:00 pm to November 28, 2017 3:00 pm

Partners Healthcare Freezerworks: Scheduled Downtime

A major upgrade to Freezerworks (from version 5.2 to version 9.0) completed November 22nd at 3 pm -...

green - services online

REDCap Scheduled Downtime

November 15, 2017 12:51 pm

REDCap (https://redcap.partners.org/redcap) upgrades to v7.4.19, scheduled for Friday November 17th at 6:30 AM EDT are complete. REDCap was offline from 6:30-6:46 AM EDT...

green - services online

RISC Website Maintenance | rc.partners.org

November 6, 2017 7:05 pm to 7:20 pm

Research IS & Computing website maintenance was scheduled for Monday, November 6, 2017 starting at 7p.m. The site was offline for approximately fifteen minutes for security updates, bug...

green - services online

REDCap: Scheduled Downtime

November 1, 2017 2:15 pm

REDCap (https://redcap.partners.org/redcap) upgrades to v7.4.16 are scheduled for Tuesday November 7th at 6:30 AM EDT. Expected downtime is 45 minutes. 

This minor upgrade addresses a number...

green - services online

Update: No Email Changes for Apple’s Native Mail client

September 20, 2017 12:00 pm

Thank you for working with us during this very busy time to ensure a more secure and productive environment for everyone. In previous broadcasts, Partners IS...

green - services online

Emergency Network Switch Replacement

October 27, 2017 3:45 pm to 4:15 pm

Network Engineering repaced a Network switch at the Datacenter on Friday, October 27, 2017 from 3:45-4:15p.m.

All associated servers and shares were unavailable while this emergency...

yellow - pre-downtime, calls to action

REDCap Email Issues

October 24, 2017 3:12 pm

REDCap (https://redcap.partners.org/redcap) experienced issues sending emails from the system from October 20th, 2017 at 11:00PM through today October 24th at 9:30AM. 

This includes...

yellow - pre-downtime, calls to action

RFANFS Unscheduled Downtime

October 23, 2017 4:30 pm to 5:30 pm

RFANFS (rfanfs.research.partners.org) and all associated shares were unavailable from 4:30-5:30p.m.



During this window, any applications and systems that rely on storage associated with this server was...

green - services online

DIPR Proxy and Subnet Unexpected Downtime - Service Now Restored

October 21, 2017 8:00 am to 1:20 pm

The ERIS DIPR proxy allowing incoming connections to many websites and servers experienced an outage Saturday, October 21, 2017 early AM. because of a security issue...

green - services online

StudyTRAX Unexpected/Scheduled Downtime

October 19, 2017 4:15 pm to 7:35 pm

StudyTRAX (https://studytrax.partners.org/StudyTrax/) experienced an unexpected outage on Oct. 19 from 4:15PM-7:25PM ET due to a Partners HealthCare SQL server issue.

Upgrades were initiated immediately after and...

yellow - pre-downtime, calls to action

RFANFS Unscheduled Downtime

October 3, 2017 9:15 am to 10:30 am

RFANFS Unscheduled Downtime on Tuesday, October 3, 2017, from 9:15a.m. - 10:30a.m.



RFANFS (rfanfs.research.partners.org) and all associated shares were unavailable for emergency maintenance. Any applications and systems...

green - services online

List Manager (Lyris) Upgrade on October 15, 2017

October 15, 2017 9:00 pm to 9:15 pm

List Manager (Lyris) upgrade from 12.0a to the latest version, 12.1.17 completed successfully in fifteen minutes.

The upgrade was scheduled for Sunday, October 15, 2017
...