Service Alerts

RFANFS Unscheduled Downtime on Tuesday, October 3, 2017, from 9:15a.m. - 10:30a.m.



RFANFS (rfanfs.research.partners.org) and all associated shares were unavailable for emergency maintenance. Any applications and systems...

List Manager (Lyris) upgrade from 12.0a to the latest version, 12.1.17 completed successfully in fifteen minutes.

The upgrade was scheduled for Sunday, October 15, 2017...

REDCap (https://redcap.partners.org/redcap) upgrades to v7.4.11 scheduled for Thursday October 5th at 6:30AM EST are complete. REDCap was offline from 6:30AM-7:25 EST.

This upgrade will include a...

Applies to: iOS and Android devices enrolled in MobileIron who are on Exchange Online

If your work email is not loading on your phone, please power...

Google released its latest mobile operating system, Android O (8.0.0) on August 21st. It is expected to be available to Google Pixel and Nexus devices...

There will be limited support next week while EDC Support attends the annual REDCap Conference. Please plan for delayed response times.  Priorities will be made...

REDCap (https://redcap.partners.org/redcap) experienced an unexpected outage from 2:17-2:37PM today. It is back online.

Please review your projects if surveys were scheduled to send...

Applies To:  Windows HP Devices

Partners IS has identified that a specific Intel I217-LM Network card within HP device models can cause major network switch outages. Devices...

 SSH Server Connections Unavailable on July 30, 2017 @10a.m. - 2p.m. EDT

ERIS DIPR File Server (fs.dipr.partners.org) maintenance is scheduled on Sunday, July 30, 2017...

ERIS DIPR File Server (fs.dipr.partners.org) maintenance is scheduled on Sunday, July 30, 2017 from 10a.m. to 2p.m. EDT for a full server replacement. During this...

LimeSurvey (https://limesurvey.partners.org/limesurvey) was down on Friday July 14th 2017 from 8:30AM - 10:00AM EST due to database connectivity issues. 

Users are urged to review...

Updates to LabArchives Secure Login process to use Okta, Partners newest technology, will occur on July 13 at 4pm ET.

The new login link will...

StudyTRAX (https://studytrax.partners.org/StudyTrax/) experienced an unexpected outage on July 12th from 2AM-1PM EST.

An unannounced change made by ScienceTRAX within their online/in-app help documentation caused...

The Office 2016 upgrade for Macintosh, non-standard PC or personally-owned computers used for business is available for self-installation. There is a separate process for upgrading Partners...

REDCap (https://redcap.partners.org/redcap) upgrades to v7.0.20, scheduled for Thursday July 13th at 6:30 AM EST are complete. REDCap was offline from 6:30-6:50AM EST.

If you have any concerns...

Partners has embarked on a strategy to improve the computing experience across the breadth of devices used at work to assure productive, clean and stable...

The PEAS Self Service application will be unavailable on Thursday, June 1st between 5pm and 7pm to perform a software upgrade

Updated on May 17, 2017: 



Wordpress 4.7.5. was released.

https://wordpress.org/news/2017/05/wordpress-4-7-5/

 

Applies To: Wordpress <4.7.4

A Wordpress vulnerability in the password reset function might allow...

The website was unavailable from approximately 7:00a.m. - 7:50a.m. on Tuesday, May 9 during scheduled maintenance. 

Effective May 16, you will be able to log into HealthStream using your Partners username and password. You will no longer need to remember a separate...

Applies to: MGH, BWH, PHS Ergonomics Purchasers (does not apply to DFCI)

All GoToMyPC licenses expire on April 30, 2017.  As the department purchaser, employees...

REDCap (https://redcap.partners.org/redcap) upgrades to v7.0.14 scheduled for tonight Wednesday April 26th at 8:30 PM EST are complete. REDCap was offline from 8:30-8:45 PM EST.

This upgrade...

Partners HealthCare Corporate employees' devices will begin upgrading to Office 2016, which includes the most current versions of Outlook, Word, Excel, PowerPoint, and Access. Office 2016 is...

Windows 10 Creators Update (build 1703) was released on April 11th and will show up as an update for users on their devices. Read more: https://blogs.windows.com/windowsexperience/2017/04/11/whats-new-in-the-windows-10-creators-update/