green - services online

Update: No Email Changes for Apple’s Native Mail client

September 20, 2017 12:00 pm

Thank you for working with us during this very busy time to ensure a more secure and productive environment for everyone. In previous broadcasts, Partners IS...

green - services online

Emergency Network Switch Replacement

October 27, 2017 3:45 pm to 4:15 pm

Network Engineering repaced a Network switch at the Datacenter on Friday, October 27, 2017 from 3:45-4:15p.m.

All associated servers and shares were unavailable while this emergency...

yellow - pre-downtime, calls to action

REDCap Email Issues

October 24, 2017 3:12 pm

REDCap (https://redcap.partners.org/redcap) experienced issues sending emails from the system from October 20th, 2017 at 11:00PM through today October 24th at 9:30AM. 

This includes...

yellow - pre-downtime, calls to action

RFANFS Unscheduled Downtime

October 23, 2017 4:30 pm to 5:30 pm

RFANFS (rfanfs.research.partners.org) and all associated shares were unavailable from 4:30-5:30p.m.



During this window, any applications and systems that rely on storage associated with this server was...

green - services online

DIPR Proxy and Subnet Unexpected Downtime - Service Now Restored

October 21, 2017 8:00 am to 1:20 pm

The ERIS DIPR proxy allowing incoming connections to many websites and servers experienced an outage Saturday, October 21, 2017 early AM. because of a security issue...

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StudyTRAX Unexpected/Scheduled Downtime

October 19, 2017 4:15 pm to 7:35 pm

StudyTRAX (https://studytrax.partners.org/StudyTrax/) experienced an unexpected outage on Oct. 19 from 4:15PM-7:25PM ET due to a Partners HealthCare SQL server issue.

Upgrades were initiated immediately after and...

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RFANFS Unscheduled Downtime

October 3, 2017 9:15 am to 10:30 am

RFANFS Unscheduled Downtime on Tuesday, October 3, 2017, from 9:15a.m. - 10:30a.m.



RFANFS (rfanfs.research.partners.org) and all associated shares were unavailable for emergency maintenance. Any applications and systems...

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List Manager (Lyris) Upgrade on October 15, 2017

October 15, 2017 9:00 pm to 9:15 pm

List Manager (Lyris) upgrade from 12.0a to the latest version, 12.1.17 completed successfully in fifteen minutes.

The upgrade was scheduled for Sunday, October 15, 2017
...

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REDCap Scheduled Downtime

September 29, 2017 2:36 pm

REDCap (https://redcap.partners.org/redcap) upgrades to v7.4.11 scheduled for Thursday October 5th at 6:30AM EST are complete. REDCap was offline from 6:30AM-7:25 EST.

This upgrade will include a...

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An Update Regarding Apple's macOS High Sierra

November 29, 2017 12:00 pm
 
On September 25, 2017, Apple will release their next Operating System (OS) for Mac laptops & desktops, macOS High Sierra. At this time...
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Email Loading Issue on Mobile Devices

September 13, 2017 4:11 pm

Applies to: iOS and Android devices enrolled in MobileIron who are on Exchange Online

If your work email is not loading on your phone, please power...

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Nexus and Pixel Users: Do not upgrade to Android O

August 23, 2017 2:43 pm to September 23, 2017 12:00 am

Google released its latest mobile operating system, Android O (8.0.0) on August 21st. It is expected to be available to Google Pixel and Nexus devices...

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REDCap: Limited EDC Support August 14th-18th

August 11, 2017 2:46 pm

There will be limited support next week while EDC Support attends the annual REDCap Conference. Please plan for delayed response times.  Priorities will be made...

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REDCap: Unexpected Downtime

August 2, 2017 3:01 pm

REDCap (https://redcap.partners.org/redcap) experienced an unexpected outage from 2:17-2:37PM today. It is back online.

Please review your projects if surveys were scheduled to send...

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Intel 1217-LM NIC Driver Update

July 26, 2017 11:13 am

Applies To:  Windows HP Devices

Partners IS has identified that a specific Intel I217-LM Network card within HP device models can cause major network switch outages. Devices...

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SSH Server Connections

July 30, 2017 10:00 am to 2:00 pm

 SSH Server Connections Unavailable on July 30, 2017 @10a.m. - 2p.m. EDT

ERIS DIPR File Server (fs.dipr.partners.org) maintenance is scheduled on Sunday, July 30, 2017...

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DIPR File Server Replacement

July 30, 2017 10:00 am to 2:00 pm

ERIS DIPR File Server (fs.dipr.partners.org) maintenance is scheduled on Sunday, July 30, 2017 from 10a.m. to 2p.m. EDT for a full server replacement. During this...

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LimeSurvey: Unexpected Downtime

July 14, 2017 3:11 pm to 6:11 pm

LimeSurvey (https://limesurvey.partners.org/limesurvey) was down on Friday July 14th 2017 from 8:30AM - 10:00AM EST due to database connectivity issues. 

Users are urged to review...

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LabArchives: Change to Single Sign On

July 13, 2017 4:00 pm

Updates to LabArchives Secure Login process to use Okta, Partners newest technology, will occur on July 13 at 4pm ET.

The new login link will...

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StudyTRAX: Unexpected Downtime

July 12, 2017 8:00 am

StudyTRAX (https://studytrax.partners.org/StudyTrax/) experienced an unexpected outage on July 12th from 2AM-1PM EST.

An unannounced change made by ScienceTRAX within their online/in-app help documentation caused...

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Office 2016 is Now Available!

July 11, 2017 12:05 pm

The Office 2016 upgrade for Macintosh, non-standard PC or personally-owned computers used for business is available for self-installation. There is a separate process for upgrading Partners...

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REDCap Scheduled Downtime

July 11, 2017 12:05 pm

REDCap (https://redcap.partners.org/redcap) upgrades to v7.0.20, scheduled for Thursday July 13th at 6:30 AM EST are complete. REDCap was offline from 6:30-6:50AM EST.

If you have any concerns...

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Securing your Computer Connection

July 18, 2017 10:00 am

Partners has embarked on a strategy to improve the computing experience across the breadth of devices used at work to assure productive, clean and stable...

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6/01 - PEAS Self Service Upgrade

June 1, 2017 5:00 pm to 7:00 pm

The PEAS Self Service application will be unavailable on Thursday, June 1st between 5pm and 7pm to perform a software upgrade

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Wordpress Vulnerability

May 6, 2017 2:00 pm

Updated on May 17, 2017: 



Wordpress 4.7.5. was released.

https://wordpress.org/news/2017/05/wordpress-4-7-5/

 


Applies To: Wordpress 4.7.4

A Wordpress vulnerability in the password reset function might allow...