Service Alerts

Applies to

All databases and systems connecting to the MySQL hosted database system, mysql3.research.partners.org



The myql3.research.partners.org server was updated on Saturday, December 2, 2017 to apply security patches and...

Partners Healthcare Freezerworks: Scheduled Downtime

A major upgrade to Freezerworks (from version 5.2 to version 9.0) completed November 22^nd at 3 pm -...

REDCap (https://redcap.partners.org/redcap) upgrades to v7.4.19, scheduled for Friday November 17th at 6:30 AM EDT are complete. REDCap was offline from 6:30-6:46 AM EDT...

Research IS & Computing website maintenance was scheduled for Monday, November 6, 2017 starting at 7p.m. The site was offline for approximately fifteen minutes for security updates, bug...

REDCap (https://redcap.partners.org/redcap) upgrades to v7.4.16 are scheduled for Tuesday November 7th at 6:30 AM EDT. Expected downtime is 45 minutes. 

This minor upgrade addresses a number...

Thank you for working with us during this very busy time to ensure a more secure and productive environment for everyone. In previous broadcasts, Partners IS...

Network Engineering repaced a Network switch at the Datacenter on Friday, October 27, 2017 from 3:45-4:15p.m.

All associated servers and shares were unavailable while this emergency...

REDCap (https://redcap.partners.org/redcap) experienced issues sending emails from the system from October 20th, 2017 at 11:00PM through today October 24th at 9:30AM. 

This includes...

RFANFS (rfanfs.research.partners.org) and all associated shares were unavailable from 4:30-5:30p.m.



During this window, any applications and systems that rely on storage associated with this server was...

The ERIS DIPR proxy allowing incoming connections to many websites and servers experienced an outage Saturday, October 21, 2017 early AM. because of a security issue...

StudyTRAX (https://studytrax.partners.org/StudyTrax/) experienced an unexpected outage on Oct. 19 from 4:15PM-7:25PM ET due to a Partners HealthCare SQL server issue.

Upgrades were initiated immediately after and...

RFANFS Unscheduled Downtime on Tuesday, October 3, 2017, from 9:15a.m. - 10:30a.m.



RFANFS (rfanfs.research.partners.org) and all associated shares were unavailable for emergency maintenance. Any applications and systems...

List Manager (Lyris) upgrade from 12.0a to the latest version, 12.1.17 completed successfully in fifteen minutes.

The upgrade was scheduled for Sunday, October 15, 2017...

REDCap (https://redcap.partners.org/redcap) upgrades to v7.4.11 scheduled for Thursday October 5th at 6:30AM EST are complete. REDCap was offline from 6:30AM-7:25 EST.

This upgrade will include a...

Applies to: iOS and Android devices enrolled in MobileIron who are on Exchange Online

If your work email is not loading on your phone, please power...

Google released its latest mobile operating system, Android O (8.0.0) on August 21st. It is expected to be available to Google Pixel and Nexus devices...

There will be limited support next week while EDC Support attends the annual REDCap Conference. Please plan for delayed response times.  Priorities will be made...

REDCap (https://redcap.partners.org/redcap) experienced an unexpected outage from 2:17-2:37PM today. It is back online.

Please review your projects if surveys were scheduled to send...

Applies To:  Windows HP Devices

Partners IS has identified that a specific Intel I217-LM Network card within HP device models can cause major network switch outages. Devices...

 SSH Server Connections Unavailable on July 30, 2017 @10a.m. - 2p.m. EDT

ERIS DIPR File Server (fs.dipr.partners.org) maintenance is scheduled on Sunday, July 30, 2017...

ERIS DIPR File Server (fs.dipr.partners.org) maintenance is scheduled on Sunday, July 30, 2017 from 10a.m. to 2p.m. EDT for a full server replacement. During this...

LimeSurvey (https://limesurvey.partners.org/limesurvey) was down on Friday July 14th 2017 from 8:30AM - 10:00AM EST due to database connectivity issues. 

Users are urged to review...

Updates to LabArchives Secure Login process to use Okta, Partners newest technology, will occur on July 13 at 4pm ET.

The new login link will...

StudyTRAX (https://studytrax.partners.org/StudyTrax/) experienced an unexpected outage on July 12th from 2AM-1PM EST.

An unannounced change made by ScienceTRAX within their online/in-app help documentation caused...