While making some adjustments to the MAD Data Storage Service to improve performance, some unexpected instability in some of the backend bricks. Some customers may be...
Full service is restored to Confluence (https://confluence.partners.org) on Monday, April 11 at 2:50p.m. The site experienced slow to no connections starting on Monday, April 11...
Applies To: All iPhone Users at MGH/MGPO
Some users are reporting issues where their iPhone stops working. As an example, the phone may flip between...
LimeSurvey (https://limesurvey.partners.org/limesurvey) experienced an unexpected outage due to database platform issues. Systems are back online.
We apologize for the inconvenience.
If you have any concerns, please email edcsupport@partners.org
Nonreplicated shares on the MAD (Massive Array of Disks) data storage service were reported unavailable starting at 10a.m. EDT on Thursday, March 24, 2016. Service...
REDCap (https://redcap.partners.org/redcap) upgrades to v6.10.11, scheduled for Wednesday, Mar. 30 at 7:30 PM EDT are complete. REDCap was offline from 7:30-10:30 PM EDT.
Full release...
StudyTRAX (https://studytrax.partners.org/StudyTrax/) encountered unexpected database issues this morning. The issues have since been resolved.
If you have any questions or concerns, please email edcsupport@partners.org
LimeSurvey (https://limesurvey.partners.org/limesurvey) upgrades are scheduled for Thursday March 24th at 8:00 PM EDT. Expected downtime is 2 hours.
This upgrade will include a number...
LimeSurvey (https://limesurvey.partners.org/limesurvey) experienced an unexpected outage due to PostgreSQL database platform issues from 9:15AM to 9:45AM EST on March 3rd, 2016.
If you have any concerns, please email edcsupport@partners.org
pgsql.dipr.partners.org was not accepting new connections from 9:15 - 9:45a.m. EST on Thursday, March 3, 2016. Services connecting to a PostgreSQL databases hosted by ERIS were...
Applies To: OpenSSL 1.0.2 and 1.0.1
A high severity cross-protocol attack on TLS using SSLv2 (DROWN) [CVE-2016-0800] was discovered and could lead to decryption of...
There will be limited support this week while EDC Support attends a three day training course. Please plan for delayed response times. Priorities will be...
REDCap (https://redcap.partners.org/redcap) experienced an unexpected outage due to MySQL database platform issues from 10PM to 12AM EST on February 11th, 2016.
Please review...
MySQL3.research.partners.org had an unplanned outage from 10 pm EST to 12 am EST time, starting on 2/11/16. At this time, all services have been restored...
Websites hosted on DIPR VMs were offline for approximately one hour on Wednesday, February 10, 2016. due to a proxy server issue.
If you have any questions, please...
Access to the Lyris List Manager web interface at https://researchlist.partners.org, was unavailable for approximately one hour on Wednesday, February 10, 2016. Access to the mailing lists is...
LimeSurvey (https://limesurvey.partners.org/limesurvey) upgrades scheduled for Monday, Feb. 1 at 8:00 PM EST are complete. Downtime was 1 hour.
This upgrade will include a number of new...
StudyTRAX (https://studytrax.partners.org/StudyTrax/) maintenance (operating system patches and server remediation) is scheduled for January 25th at 12:00 AM - 4:00 AM EST. Expect StudyTRAX to...
Applies To: All Linux Server/Workstations using Kernel 3.8 (or higher)
A new local privilege escalation vulnerability has been found in Linux Kernel 3.8 (and higher)...
Partners accounts are now able to log in through the Syncplicity web interface, http://my.syncplicity.com or http://partners.syncplicity.com. If you have a Syncplicity account, you can also access your...
Applies To: All Partners institutions & affiliates (except DFCI)
Since Harvard announced they were exiting the retail sales and services business last fall, ERIS...
Mac OS X 10.11 (El Capitan) is Ready!
The Partners Enterprise Apple Support (PEAS) team is pleased to inform you that testing is...
This website and KnowledgeBase were unavailable while work was completed on Monday, December 7, 2015 from 7-7:20a.m. The updates addressed security, small bugs and feature updates. Please contact ...
This is a reminder that the SSH server is to be used...
We are aware of several issues that you might experience with the Lyris List Manager system (https://researchlist.partners.org). The following issues will be resolved with the...