There will be limited support next week while EDC Support attends the annual REDCap Conference. Please plan for delayed response times. Priorities will be made...
Applies To: Current Syncplicity Users
The renewal period for your Syncplicity online storage account has been postponed until November 1. You may continue to use your...
Applies To: All Users
The earlier issue regarding applications being unable to authenticate users, or users being slow to login has been resolved. If you...
Applies To: Current Syncplicity Users
The renewal period for your Syncplicity online storage account has been postponed until September 1.
You may continue to use...
Applies to: Users of Apple Devices (iPhone, iPad, Apple Watch, Apple TV, Macs)
Apple has released patches to both address a calendaring bug which can crash...
To attempt to repair a long-standing issue with one of the nodes in the MAD storage cluster, ERIS did a full restart of the cluster on...
Did you know that Microsoft regularly releases security patches for its software products on the second Tuesday of every month? How frequently do you update your...
The GoToMyPC service has been targeted by a very sophisticated password attack. To protect you, the security team recommended that we reset all customer passwords...
The issue affecting VPN login is now resolved. If you are still experiencing any issues logging into VPN, please contact the Service Desk.
This...
Applies To: All Users
Information Systems Maintenance (ISM) is scheduled for Monday, June 20 from 12:00 am to 4:00 am.
During this time, planned system...
Did you know that Microsoft regularly releases security patches for its software products on the second Tuesday of every month? How frequently do you update your...
Due to limited resources available this week, there will be limited support available at the RICS Office. Please call the Partners Service Desk at 617-732-5927...
LimeSurvey (https://limesurvey.partners.org/limesurvey) infrastructure upgrades scheduled for Thursday, June 9th at 7:30 PM EST are complete. Actual downtime was 4 hours.
This consisted of the PostgreSQL...
The Teamviewer website and service is available.
LimeSurvey (https://limesurvey.partners.org/limesurvey) experienced an unexpected outage due to database platform issues. Systems are back online. LimeSurvey was down from 7:30AM to 9:30AM.
We are actively...
Maintenance on Confluence (https://confluence.partners.org) has been completed. Confluence has been upgraded from version 5.8.13 to 5.9.11. If you have any questions or concerns, please contact ...
Service is fully restored after non-replicated shares and gateway mad-store1.research.partners.org on the MAD (Massive Array of Disks) data storage service were reported unavailable starting at...
Applies To: Macintosh Users
We are experiencing an issue concerning Mac users not being able to launch applications via the Partners Citrix Workspace portal at ...
Maintenance is scheduled for Confluence (https://confluence.partners.org) on Sunday, May 29, 2016 at 7:30a.m. The work is scheduled to upgrade Confluence from version 5.8.13 to 5.9.11. Work is expected...
Applies to: DIPR Virtual Machine (VM) Customers
ERIS is in the process of making infrastructure improvements to the DIPR environment behind the scenes. Work began in...
Applies to: ALL SQL database customers on ERISSQL2K8D.dipr.partners.org\ERISSQL2K8D and ERISSQL2K8P.dipr.partners.org\ERISSQL2K8P
We are in the process of migrating all of our SQL databases to our...
Partners accounts are now able to log in through the Syncplicity web interface, https://my.syncplicity.com or https://partners.syncplicity.com. If you have a Syncplicity account, you can also access your...
Applies To: All Users
On April 28th, Partners HealthCare’s Workspace will be available. Workspace provides virtual access to many Partners applications over the internet outside...
Some mailings sent via the Lyris List Manager system (https://researchlist.partners.org) on Monday, April 25, 2016 between 10a.m. - 10p.m. failed to deliver. The performance issues occurred...
New Service! REDCap: RPDR Data Import Assistant
Partners Enterprise Research IS and EDC Support have developed a tool to allow users who have access to...