LimeSurvey (https://limesurvey.partners.org/limesurvey) experienced unplanned maitenance today January 6th, 2017 due to a PostgreSQL database platform issue. LimeSurvey was down from 9:04AM - 11:13AM EDT.
We...
With the release of macOS Sierra 10.12.2 on December 13, 2016, you may now upgrade to this latest version. Please note that if you choose...
This coming Sunday, December 18th 2016 from 10pm to 12pm we will be upgrading the Operating System on our Backend storage system that supports RFA...
There are two enterprise applications used for connectivity that do not work automatically after upgrade. Until fixed, we do not recommend upgrading. For those already...
StudyTRAX (https://studytrax.partners.org/StudyTrax/) experienced an unexpected outage from Sunday November 13th 12:30AM EDT until Monday November 14th 10:00AM EDT.
StudyTRAX was one of the applications...
REDCap (https://redcap.partners.org/redcap) upgrades to v6.15.11 scheduled for Tuesday Nov. 15th at 7:00 PM EDT are complete. REDCap was offline from 7:00-7:50PM EDT.
This upgrade...
On 10/24/2016 Apple released an important patch (10.1, followed by 10.1.1) for their mobile operating system (iOS).
This update fixed multiple vulnerabilities that might lead...
Matlab users -
The license server issue is affecting all versions of Matlab, not just 2016a as first thought. ERIS engineers have identified the server...
The rfanfs.research.partners.org server had to be rebooted on Thursday, September 29, 2016 at 5:35p.m. EDT to resolve an issue with the server. Users should verify they...
On Tuesday, September 20th, 2016, Apple is releasing their next Operating System (OS) for Mac laptops & desktops, macOS Sierra. At this time, we recommend you do...
On Sunday, September 18, 2016, the main server of RFA was successfully transitioned to a new server. RFA was down intermittently for maintenance between 2pm and...
There will be limited support next week while EDC Support attends the annual REDCap Conference. Please plan for delayed response times. Priorities will be made...
Applies To: Current Syncplicity Users
The renewal period for your Syncplicity online storage account has been postponed until November 1. You may continue to use your...
Applies To: All Users
The earlier issue regarding applications being unable to authenticate users, or users being slow to login has been resolved. If you...
Applies To: Current Syncplicity Users
The renewal period for your Syncplicity online storage account has been postponed until September 1.
You may continue to use...
Applies to: Users of Apple Devices (iPhone, iPad, Apple Watch, Apple TV, Macs)
Apple has released patches to both address a calendaring bug which can crash...
To attempt to repair a long-standing issue with one of the nodes in the MAD storage cluster, ERIS did a full restart of the cluster on...
Did you know that Microsoft regularly releases security patches for its software products on the second Tuesday of every month? How frequently do you update your...
The GoToMyPC service has been targeted by a very sophisticated password attack. To protect you, the security team recommended that we reset all customer passwords...
The issue affecting VPN login is now resolved. If you are still experiencing any issues logging into VPN, please contact the Service Desk.
This...
Applies To: All Users
Information Systems Maintenance (ISM) is scheduled for Monday, June 20 from 12:00 am to 4:00 am.
During this time, planned system...
Did you know that Microsoft regularly releases security patches for its software products on the second Tuesday of every month? How frequently do you update your...
Due to limited resources available this week, there will be limited support available at the RICS Office. Please call the Partners Service Desk at 617-732-5927...
LimeSurvey (https://limesurvey.partners.org/limesurvey) infrastructure upgrades scheduled for Thursday, June 9th at 7:30 PM EST are complete. Actual downtime was 4 hours.
This consisted of the PostgreSQL...
The Teamviewer website and service is available.