The StudyTRAX database experienced an issue and required a restart. StudyTRAX was unavailable from 9:25 - 10:19 AM, October 30, 2015.
The cause of the...
Applies to: MySQL instance - MySQL2.dipr.partners.org
MySQL.dipr.partners.org experienced a heavy load from 9:50 am to 10:27 am this morning, October 26, 2015, which caused MySQL to...
Partners Healthcare REDCap: Upgrades Complete
REDCap (https://redcap.partners.org/redcap) has been upgraded to v6.5.15 on Wednesday, Oct. 28. Systems were offline from 6:00 AM - 6:38 AM...
Partners HealthCare is introducing a new policy and procedures website, Policy Central. This replaces Trove Library. All active policies for Partners HealthCare, Spaulding Rehabilitation Network, and Partners Community...
Applies To: All Users
Information Systems Maintenance (ISM) was performed on Monday, October 19 from 2:00 am to 4:00 am.
During this time, planned system maintenance and testing were...
RISC Site Team Offices are closed on Tues 10/13/2015. Urgent Issue? Contact IS Service Desk: http://www.partners.org/isservicedesk
Closures include:
The reboot of all 3 gateways has completed successfully and it appears as though normal behavior has returned. Please test your normal use cases to ensure...
The Partners Enterprise Apple Support (PEAS) team is pleased to inform you that testing is complete and you may now consider an upgrade...
Maintenance and upgrades were performed on Confluence (https://confluence.partners.org) on Sunday, September 27 at 8:00a.m. If you have any questions or concerns, please contact @email.
Confluence...
Applies To: All Users
Information Systems Maintenance (ISM) took place on Monday, September 28 from 12:00 am to 4:00 am.
During this time, planned system maintenance and...
Applies to: MySQL instance - MySQL2.dipr.partners.org
A minor connection refusal on mysql2.dipr.partners.org may have caused a small outage for connections to the MySQL instance from around 8p.m...
There will be limited support next week while EDC Support attends the annual REDCap Conference. Please plan for delayed response times. Priorities will be made...
With the recent upgrade to REDCap v6.5.9, we are aware of a number of issues that users are experiencing. These include:
The Partners Network Security team will upgrade the VPN client software (anyconnect) to version 3.1.10010 that is hosted on the VPN servers (www.partners.org/vpn). After...
StudyTRAX was offline September 10 at 9pm - 12 midnight for SQL database migration. Migration was successful.
If you have any concerns, please email edcsupport@partners.org...
Applies To: All Users
During September and October, workstations across the Partners network will be upgraded to Internet Explorer 11 (IE11), the most current version...
Additional phswifi3 certificate information for the change announcement box below:
This new intermediary certificate is issued by ‘InCommon RSA Server CA’ by way of the Trusted Certificate ROOT CA ‘USERTrust...
UPDATE 8/21 10:05AM EDT: Current testing shows yum response time has returned to normal thresholds and is fully usable. ERIS will work with Network Engineering...
UPDATE - Restart completed successfully. Thanks for your patience!
We will be restarting the MySQL daemon on MySQL3.research.partners.org on Wednesday, August 19, 2015 at 7p.m...
UPDATE 11:55PM EDT: UPDATE - Restart completed successfully. Thanks for your patience!
UPDATE 4:23PM EDT: Reboot window has been moved to 9PM-11PM EDT to accommodate...
LimeSurvey (https://limesurvey.partners.org/limesurvey) required urgent infrastructure updates on Wednesday, Aug. 19. LimeSurvey was offline from 9:00 - 11:55 PM EST.
If you have...
UPDATE 11:55PM EDT: UPDATE - Restart completed successfully, a good deal of hosts required their storage to be remounted. Contact ERIS support at @email if...
On Thursday, August 20th, 2015 from 8p.m. - 12a.m. EDT, maintenance was performed on the RFA (Research File Area) storage system, and there was no interruption to service...
Applies To: All Users
Information Systems Maintenance (ISM) took place on Monday, August 17th from 12:00 am to 4:00 am.
During this time, planned system maintenance and testing were...
Multiple services were unreachable on the morning of Tuesday, August 11, 2015 due to DNS (Domain Name System) issues. All services were back up and...