April 24, 2023
SHORT DESCRIPTION:
Qualtrics is used for collecting respondent self-report data, via digital surveys.
For Researchers: Please note that REDCap is the enterprise-approved and supported research data collection tool (https://rc.partners.org/research-apps-and-services/collect-data#redcap).
HOW TO INITIATE SERVICE:
Teams/Departments are responsible for reviewing the product features, pricing, etc to determine whether Qualtrics meets their needs. This review should include Qualtrics support services, such as level of support, hours of operation, etc, as there is no Qualtrics application support by the MGB help desk. Teams/Departments will need to license directly from the vendor, working with MGB Supply Chain. MGB has a Master Service Agreement (MSA) and a Business Associates Agreement (BAA) in place with Qualtrics.
- Request a quote from Qualtrics, containing service and cost details. As of this writing (January, 2023), our vendor contacts for Qualtrics licensing (including individual study team licensing) are:
- @George LaDue, Enterprise Account Executive, georgel@qualtrics.com
- @Jace Welk, jacew@qualtrics.com
- Submit a contract request:
- Link to the supply chain webpage: https://supplychain.partners.org/contracting-support/the-contracting-process.aspx
- Click on the hyperlink in Step 1
- Enter information about your request (this enables the Contract Administrator to quickly triage each request and assign it to the right Contract Manager)
- Attach the quote provided by Qualtrics, and submit email
- Once the quote or statement of work is signed by Supply Chain Contracts, you will be directed to submit a Purchase Requisition to receive a Purchase Order.
- Provide the PO number to your Qualtrics representative for submission with their invoice to ensure timely payment.
MGB Contract Administrator responsibilities:
- A dedicated Contract Administrator receives all contract requests, triages, logs into the contracts system
- An email is sent out to the requester, connecting the requester with the Contract Manager. This all happens in 1 business day
MGB Contract Manager responsibilities:
- Team/Department works with assigned Contract Manager to ensure quote meets researcher’s expectations and adheres to organizational terms & conditions
- Contract Manager will sign the quote/statement of work and facilitate signature by vendor
SERVICE CONTACTS: Qualtrics Service Support: https://www.qualtrics.com/support/
SUPPORT: There is no onsite MGB technical support for Qualtrics. All support must go directly to the vendor service contacts. If you need support with licensing or billing, contact MGB Supply Chain