HOWTO: Activate Office and Setup Outlook 2016 for Mac

This article describes how to activate Office and setup Outlook for Mac 2016.


PLEASE NOTE: If you already have an active Office license on another device, these steps are unnecessary 


  • If you have not already done so please call the Mass General Brigham Service Desk at 617-726-5085 to request a license.
  • You will not be able to activate and use Office until you have been licensed
  • Processor: Intel only
  • Operating system: Mac OS X 12 or later
  • Memory: 4 GB of RAM or more
  • Hard disk Space: 2.5 GB
  • Monitor: 1280 x 800 pixel or higher resolution

Office 365 Account Information

An Office 365 account is used to activate Office 2016. It may also be called your Organizational Account.

  • Your Office 365 username is the same as your Primary Email Address.
  • Your password is your password.

What is my primary email address?
If you are not sure of your primary email address, follow these steps:

  1. Go to
  2. Click Login, and then enter your User Name and Password.
  3. Your primary email address appears on the right side of the page below your user name.


  1. After installing Office 2016, go to your Application folder and double-click the Outlook icon 

    You will be prompted with a couple welcome screens.
  2. Click the next arrow.
  3. Click the Get Started button
  4. Click the Sign in button.
  5. Enter your Primary Email Address and then click Next.
  6. Click Work Account.
  7. Enter your User name (example: ABC0) then click the log in button
  8. You may be prompted to answer your security questions.
  9. Next enter your Password and click the Log in button.

Personalize your Settings

  1. Chose a theme if desired and click Continue.
  2. Click Start Using Outlook
  3. Click Add Account to setup a new account or click Import if you have have Outlook 2011 installed.  
  4. If you add an account you will be prompted with the window below, select Exchange or Office 365
  5. Enter your Primary email address ( or in to E-Mail address and User Name field and your password. Also check the box Configure Automatically.
  6. Click Add Account button.
  7. You are now ready to start using Outlook.


If escalation is necessary, please contact the Service Desk to assign a ticket to the appropriate research technicians group:

HOWTO: Ticket Escalation For All Macintosh Related Issues


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Go to KB0024597 in the IS Service Desk

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