April 15, 2024
Ivanti Go (MobileIron)
KB0033978 - Ivanti Go FAQ
Enrolling a device in Ivanti Go
iOS (BYOD) - KB0031710 | iOS (Corp) - KB0033865 | Android - KB0031711
Common Enrollment Issues
KB0039440 - {"errors":{"globalErrors"..."username"}]},"result":null} Error
KB0039592 - TRBL: Profile Installation Failed. The new MDM payload does not match the old payload
KB0038356 - TRBL: Mobile Safari XX is not a supported browser
KB0038298 - TRBL: Profile installation failed the profile COM.Mobileiron-DEP-Profile-Service must be installed interactively.
KB0038339 - TRBL: Profile Downloaded not appearing
KB0038180 - Verifying a Ivanti Go enrollment
Un-enrolling a device from Ivanti Go
iOS - KB0026961 | Android - KB0032324
Re-enrolling a device in Ivanti Go
iOS - KB0039599
KB0034390 - Ivanti Go Self-Service Portal FAQ
KB0035664 - How to Unlock, Lock, Wipe or Retire Phone Enrolled in Ivanti Go via the Self Service Portal
KB0040612 - INFO: Migrating from a MobileIron enrolled iOS device to a new iOS device
KB0040613 - INFO: How to resolve Duplicate App Catalog Icon
KB0040755 - HOWTO: Install apps from the in-app MGB App Catalog within Ivanti Go
General Mobile Device Issues:
KB0041102 - HOWTO: Locate an iOS device's Serial Number
KB0016765 - Lost or Stolen Smartphones & Tablets
KB0040628 - TRBL: Unknown Passcode (iOS)
KB0040811 - TRBL: Activation Lock (iOS)
MGBHP Mobile Devices/Microsoft Company Portal
KB0040556 - MGBHP Mobile Device configuration for Android
KB0040555 - MGBHP Mobile Device configuration for iPhone
KB0040570 - How To Retire A Mobile Device from Intune Portal
Email Issues
Users not getting emails
iOS - KB0038164 | Android
KB0038275 - Older emails missing
KB0040376 - "Email Address Mismatch" on iPhone
Network/VPN Issues
PHSWifi
KB0027865 - HOWTO: Connect Your iPhone, iPod Touch or iPad to Partners Wi-Fi (phswifi3)
KB0033939 - HOWTO: Connect an Android Device to Partners Wireless Network (phswifi3)
KB0038825 - TRBL: Android 11 Devices unable to join PHSWifi3
KB0017305 - TRBL: Wi-Fi Issues (iPhone - iPad)
KB0034563- Proms iPads not connecting to PHSWiFi4
OKTA
KB0038304 - TRBL: "iPhone is not connected to the internet."
KB0036412- TRBL: Unable to Re-Enter Password for Ivanti Go on iOS. "Safari cannot open the page because it could not connect to the server."
KB0018021 - "You're not assigned this app in Okta"
VPN
KB0038305- TRBL: Verifying VPN configurations (iOS)
All Other VPN Issues - KB0016973
Application Specific Issues
App Catalog
KB0038272 - TRBL: App Catalog not loading (blank white screen)
KB0038350 - TRBL: Untrusted Enterprise Developer (On App Install)
KB0037184 - TRBL: Untrusted Enterprise Developer (Spontaneous)
Docs@Work
KB0033598 - HOWTO: Access your Home Drive (H:\) from your iOS Device
Doximity Dialer
KB0037190 - HOWTO: Install Doximity Dialer Application
Dropbox EMM
KB0028927 - HOWTO: Install Dropbox Business for iOS
Haiku/Canto
KB0022226 - HOWTO: Install and Setup Haiku and Canto
KB0038188 - TRBL: Haiku/Canto showing "No Environments Configured"
Power Mic Mobile
KB0034333 - HOWTO: Dragon Medical One Power Mic Mobile Setup Guide for iOS
KB0034334 - HOWTO: Dragon Medical One Power Mic Mobile Setup Guide for Android
RSA SecurID
KB0035208 - HOWTO: Setup Electronic Prescribing of Controlled Medicine (EPCS)
KB0036658 - HOWTO: Request / Setup & Activate / Renew RSA SecurID Software Token for iOS