October 1, 2024
Purpose
To provide instructions on how to check if your mobile device is enrolled and valid with Ivanti Go.
Instructions
➤ Check Enrollment Type via Settings:
Follow the steps below to check if the iOS device has an enrollment profile installed.
1. Launch the Settings app.
● If the user cannot locate the app, they can utilize iOS's built-in search tool. Please see Use Search on ios device for instructions.
2. Select General.
3. Select VPN & Device Management, which should be the 4th item from the bottom of the screen.
a. If no MDM software is installed on the device, then the user would instead see a 'Sign into Work or School account' option where the profile would otherwise have been listed.
b. If an MDM Profile IS present and shows:
| 'Present' Profile Name | Profile Defined |
| Root MDM Profile | Then this device is enrolled as a personal or BYO device. |
| Ivanti Go Cloud DEP MDM Profile | Then this device is enrolled as a Corporate or Supervised device. |
| Other MDM profile | Any other MDM profile is not issued by Mass General Brigham, and the third party MDM will need to be removed in order to enroll in Ivanti Go. |
➤ Check Enrollment Status via Ivanti Go:
Follow the steps below to check if the enrollment profile is valid and responsive.
1. Launch the Ivanti Go app.
a. If the user cannot locate the app, they can utilize iOS's built-in search tool.
● For instructions, please see Use Search on ios device.
b. If the search tool confirms the Ivanti Go app is NOT present, then the device is NOT enrolled successfully.
● For enrollment instructions, please see KB0031710|RC2888 for iOS or KB0031711|RC2710 for Android.
2. In the Ivanti Go app, check the device status on the home screen.
a. If Ivanti Go is present, but reports the device is NOT in compliance, then the MDM is broken and will need to be un-enrolled and then re-enrolled.
b. If Ivanti Go is present, and reports the device is IN compliance, note the current time the device "Last checked in at" and continue to follow the steps listed below.
i. Tap on the Settings tab within Ivanti Go.
ii. Select Check for Updates
iii. Press Continue
iv. Return to the Home tab within Ivanti Go.
v. Confirm the "Last checked in at" time has updated.
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- If it did update, then the device is enrolled and communicating with the server as expected.
- If it did not updated, then the device is enrolled, but the MDM is broken and will need to be un-enrolled and then re-enrolled to re-forge the connection to the server.
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Support
If further assistance is needed, please contact the Digital Service Desk.
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