How to Install or Upgrade Cisco Jabber on a Mac

Requirements:

• MacOS: Supported Versions
• PEAS Enrollment. Verify you are enrolled in PEAS if you have Self Service installed in your Applications folder. Review KB0018617 to enroll in PEAS.
• Access provisioned to Cisco Jabber service. Contact the Service Desk if you need to be provisioned to use Cisco Jabber.
• Jabber does not require VPN access unless you are a call center agent using Finesse

New Installation or Upgrade:

1. Launch PEAS Self Service from your Applications folder:
   
2. Login with your Mass General Brigham credentials:
   
   
   
3. Click Install under the Cisco Jabber icon to install new or Reinstall if you have a prior version and need to upgrade:
   
   
   
4. Self Service will display Executing, Running and then Reinstall once complete.
5. Launch Cisco Jabber from your Applications folder:
   
   
   
6. Enter your Mass General Brigham User ID @ partners.org and click continue:
   
   
   
7. Enter your Mass General Brigham password and then click Sign In:
   
   
   
8. Upon the first launch of Cisco Jabber you will be prompted to allow Jabber to record your screen if you wish. Click OK to provision access to Screen Recording:
   
   
   
9. You will be prompted to allow Cisco Jabber to record your screen, click Open System Preferences: 
   
   
   
10. Click the lock in the botton left corner to make changes and authenticate with your Mac's administrator credentials:
    
    
    
    
11. Click the check box next to Cisco Jabber and you will be prompted to Quit & Reopen Cisco Jabber to complete the configuration.
    
    
    
12. Congratulations you have now installed Cisco Jabber!