December 2, 2024
Technology Depot: Self Service Options
Mass General Brigham Information Systems is implementing several security initiatives to ensure the best possible measures are in place to protect our network. As part of these efforts, the resource listing below provides self-service options to assist you in making sure your mobile device is up to date and meets the latest security requirements.
Managed Windows Computer – These are computers that have Mass General Brigham Applications and are assigned a device/control number
Ivanti Go for SmartPhones or Tablets
BYOD: Bring Your Own Device – Personally-owned Windows or Mac computers used to access the Mass General Brigham computer network for business purposes.
Technology Depot: Self Service Options (PDF)– Copy of this article in printable-PDF format.
Managed Windows Computer – These are computers that have Mass General Brigham Applications and are assigned a device/control number
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What does it do? |
What do I need to do? |
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NAC SecureConnector |
Checks a device for compliance before allowing access to the Mass General Brigham computer network. Mass General Brigham uses ForeScout SecureConnector which checks the device for encryption, antivirus software, and patches |
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Encryption |
Encryption makes the hard drive of your laptop unreadable without proper authentication. When you encrypt your hard drive, the entire contents of your computer becomes unreadable to anyone who lacks the proper credentials to log on to your system. |
To check, open My Computer and look for closed lock icon
If not encrypted, open a Service Desk ticket |
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What does it do? |
What do I need to do? |
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The Program for Enterprise Apple Support (PEAS) |
Enables encryption and provides access to Self Service where you can install NAC SecureConnector, Trend OfficeScan AntiVirus, Office 2016, and more |
Mass General Brigham recommends enrolling in the Program for Enterprise Apple Support (PEAS) to enable encryption and obtain access to Self Service.
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Office 365/2016
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Once enrolled in PEAS, software is available Self Service |
Ivanti Go for SmartPhones or Tablets
INFO: Mobile Devices Supported by Ivanti Go
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What does it do? |
iOS |
Android |
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Ivanti Go |
Allows you to access Mass General Brigham email. Also enables Tunnel, Tunnel, Partners App Catalog and Imprivata Cortex. |
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Tunnel |
Provides VPN access to internal resources such as SharePoint, PPD, Pulse, PeopleSoft |
Included in Ivanti Go installation instructions |
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Partners App Catalog |
Automatically enabled with Ivanti Go. Provides access to other Mass General Brigham applications such as Canto, Haiku, Cortext, Dropbox |
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Imprivata Cortext |
Receive pages, and securely send and receive text messages with colleagues. |
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BYOD: Bring Your Own Device – Personally-owned Windows or Mac computers used to access the Mass General Brigham computer network for business purposes.
Instructions can be found at: KB0033785: Technology Depot Instructions for BYOD