INFO: McAfee Endpoint Encryption Incompatible PC Hardware List

Table of Contents


Incompatible Hardware. This is a list of KNOWN incompatible computers. Even if your computer is not on the list McAfee encryption could still fail. If that happens you will be advised of alternatives.

 

Latest Notes:

McAfee EEPC not compatible with Win 11 ARM installations.

McAfee EEPC not compatible with Win 10 version 20H2.

McAfee EEPC now requires UEFI

Chrome OS: Chromebooks are not supported by Mass General Brigham IS, and cannot be used on the Mass General Brigham computer network, or to work on any MGB documents.

OPTANE: Systems with Optane style solid state drives or memory are not compatible with McAfee EEPC. Optane is used by several laptop manufacturers. Please check the System hardware specs before installing EEPC.

OPAL: McAfee EEPC Does not support OPAL Drives.

 

Make

Model

OS

Date Tested

EEPC/DE Version (Current Version 7.1)

Issue

Notes

Acer Aspire E15 touch, E17 10.1 04/14/16 7.1

keyboard/ trackpad non-responsive. Some reported systems worked after 2nd boot.

No keyboard response e15 touch
Acer Aspire E1 5322616 7H 5/28/15 7.1 Error after EEPC login error - CAN BE FIXED

Digital signature not recognized, cannot boot into Windows.

FIX: Go into BIOS, create Supervisor password (Security tab), disable "Secure Boot"

(Boot tab), leave Boot Mode - UEFI

Acer Aspire 4730Z 7   7.0 Fatal Error on install Attempted several times, always failed with unspecified "Fatal Error"
Acer Aspire M5-581T 8   7.0 "Windows Boot Manager has been blocked" error - CAN BE FIXED

BIOS, create Supervisor password (Security tab), disable "Secure Boot"

(Boot tab), leave Boot Mode - UEFI

ACER Aspire V5-552P 8.1   7.0 Invalid UEFI Architecture also does not comply with built-in 8.1 encryption
ACER

Aspire V13

also known as V3-371-596F

8.1 10/28/15 7.1 would not install EEPC The agent installed, but never the drive encryption.
ACER

Spin3

10 8/8/18 7.2 Not able to add users, did not create new MBR  
Acer Travelmate P 7   7.0 will not boot into eepc after installation Cannot change SATA mode from ACHI. Boot mode default is Legacy it will not boot eepc until UEFI boot mode is selected in the BIOS. Still has problem booting Windows.
Alienware 14 7   7.0 non functional BIOS after EEPC install, no EEPC login prompt. Will not boot from Emergency CD  
Asus

UltraBook

Notebook X202E

X401A1

X553SA-BHCLN10

D550MA

Tablet  T100TA-C1-GR

8

8

8

10.1

8.1

 

7.0

 

 

7.1

Invalid UEFI Architecture

Invalid UEFI Architecture

Invalid UEFI Architecture

Failed to install EEPC

Invalid UEFI Architecture

 
Asus

Harmon Kardon ( no model number)

10.1

3/5/19

7.1

Failed to install EEPC

 
Asus Eee PC 7 pro 2/03/15 7.1 Login screen freezes, does not always boot into EEPC Toggling the ACHI compatibility mode may get you a boot screen, but it still freezes.
Asus
N501JW 10
4/7/2022
7.1
Would not create preboot system
 
ASUS R510L 8.1 7/15/15 7.1 Works, but trackpad is wonky. Works, but trackpad is wonky during EEPC login.
ASUS R510V 8.1 6/3/19 7.2 would not add user list. would not activate  
Asus S200E 8.0   7.0 login screen freezes no mouse or keyboard input.  
Asus UX306U 10 8/1/18 7.2 could not create enough space to setup the new MBR ran chkdsk, still could not install
Compaq CQ58 8.1   7.0 UEFI Invalid Architecture  
Compaq Presario C700 Vista Home Premium 10/18/16 7.1 system never started encrypting even when added to No EEGo list.  
Dell Inspiron 13 7347 8.1 11/4/15 7.1 Installs Agent, but then does not communicate with the server, will not install EEPC.  
Dell Inspiron 14 8.1   7.0 Invalid UEFI Architecture  
Dell Inspiron 15 Series 8.1   7.0

Do Not Encrypt! It encrypts successfully, but then it fails later with "EE000007 Internal Initialization error" when user, or anyone, tries to log in. Does not accept removal command. Will not see the hard drive if you boot off of a McAfee CD - only option is to rebuild

 

happened to 3 devices that I know of

NOTE: RMD reports that he has had success with EEPC version 7.1

Dell Inspiron (5420) 8.1   7.0 UEFI Invalid Architecture  
Dell Inspiron 5755 10.1 3/24/16 7.1 would not communicate could not finish installation  
Dell Inspiron 6400 (old) XP   7.1 Installs Agent, but then does not communicate with the server, will not install EEPC.  
Dell Inspiron N5010 7   7.0 Unable to sign in - keyboard non-functional (letters only) Works if you hold down the right ALT key while typing
Dell Inspirion N5110 10 05/09/16 7.1 Installed agent, but will not install EEPC  
Dell Inspiron N7110 10 05/09/16 7.1 Installed agent, but will not install EEPC  
Dell Latitude 3550 7   7.1 error message on boot E0020007 installs OK but will not boot EEPC. can't read disk
Dell Lattitude E5570 7 4/14/16 7.1 error message on boot fatal error installs OK but will not boot EEPC. can't read disk
Dell Latitude 6520 7 3/1/16 7.1 System would not communicate with EEPC server ( no updates, no installations) NOTE: User had swapped out HD for SSD.
Dell XPS 13 10.1 3/24/16 7.1 would not finish installation  
DELL XPS 15Z 7   7.1 Will not boot windows after installing and activating McAfee  
Gateway NVS7NS8U 7 12/22/15 7.1 Did not boot into EEPC after installation.  
HP Pavillion Notebook - 14-ac151nr 10 3/31/16 7.1 Would not communicate with server and would not download EEPC  
HP model number X6V87UA 10 8/21/19 7.2 Will not boot windows after installing and activating McAfee. Would not add to list of users, UEFI error on boot.
HP 15-AC131ds 10 7/20/19 7.1 would not boot into Windows after installation  
 HP

 15-D020DX

15-n235nr

 8.1   7.0

 Invalid UEFI Architecture

System would not reun EEPC. Installed OK, but never started encrypting

 
HP

15-D035dx

HP 15Bs015dx

8.1, 10 4/20/17 7.2 Blank Screen after installation User can log into EEPC but cannot log in to Windows  
HP

15-da0032WM

10. 2/1/19 7.2 Loops without booting into Windows  
HP

HP 15 Dw0052

10. 3/16/20 7.2 does not see built in keyboard.  
 hp 15 zg100  8.1  7/12/18  7.2  After agent installation system would not perform DEGO, would not install encryption  
HP 17 BY0055nr 10.0 6/5/19 7/2 will not allow any user to log in to EEPC  error: file acccess error
HP 2000-bf69WM 8.1   7.0 UEFI Invalid Architecture  
HP Envy 8.1 10/08/18 7.2 failed to open Windows after EEPC installed  
HP Envy 360 10.1 11/19/18 7.2 Would not add list of users  
HP

Pavilion Sleekbook

8.1   7.0

UEFI Invalid Architecture

 
HP Pavilion DV6 7.1 11/05/15 7.0

non functional BIOS after EEPC install, no EEPC login prompt

Blank screen on restart
HP Pavilion DV7 7   7.0

non functional BIOS after EEPC install, no EEPC login prompt

 
HP Pavillion x360 10 3/22/17 7.2

Will not complete installation, will not start encrypting

Had to force uninstall the Mcafee.
HP ProBook 7   7.0 Will acccept McAfee EEPC - Must first remove "Drive Encryption for HP Protect Tools"  
HP SPECTRE 8 8//5/15 7.1 Error on reboot. Cannot find correct boot record This thing is called SPECTRE for a reason
HP

Stream S13CA

8.1 11/5/15 7.1

would not start encryption.

Had to force uninstall the Mcafee.

stuck at "a key has been backed up"
Lenovo B50 7pro 7/17/15 7.1 would not start encrypring stuck at creating PBFS.

Lenovo

Lenovo

Ideapad 100s

Ideapad S400

Ideapad 100 S14

ideapad 100s415

8

10

 

1/16/17

7.0

7.1

Keyboard non-funtional - change setting in BIOS - change boot from UEFI to Legacy Support

Would not recognize HD, would not start encrypting

 

Lenovo

Ideapad 3

15iiL05

11

4/7/2022

7.1

Installs, but then fuzzy screen on Windows log in

 
Lenovo IdeaPad Flex 15 8.1   7.0

UEFI Invalid Architecture

 
Lenovo Ideapad 500, 510 10 12/01/21 7.1 Agent installed but would not install encryption software  
Lenovo

Ideapad 320S

330S

10.1

 

2/3/2022

10.0 Agent installs, but encryption does not  
             
Lenovo Ideapad Y530 7   7.0 Cannot log in. error file not found. error; dialog box not found may be related to replacement HDD
             
Lenovo IdeaPad U430 8.0   7.0 UEFI Invalid Architecture Changed to BIOS UEFI made no difference
Lenovo Z50-70 8.1   7.0 no trackpad response, keyboard will work for a while during preboot login and then freeze  
Lenovo ThinkPad T440, 7   7.0 Invalid Device on EEPC login. System won't shutdown properly.  
Lenovo ThinkPad T430s 8.1   7.0 UEFI Invalid Architecture NOTE: I was able to install on a T430 running win 7.
Lenovo ThinkPad W541 7.1   7.1 will not show use log in screen you can override by using Ctrl-Alt-Del
Lenovo Yoga 2 Pro 8.1   7.0 Invalid UEFI Architecture

tried legacy firmware BIOS settings to no avail

Lenovo

Yoga 710

Yoga 730

10.0 7/20/21 7.2 would not recognize keyboard. On the 710, Encryption could not be removed

had to wipe HD.

Lenovo Yoga 900 10.1 5/18/18 7.1 EEPC would not start encryption

log refers to inadequate space in the partition.

Lenovo G500s 8   7.0 Invalid UEFI Architecture  
Lenovo Ultrabook X1 Carbon 7   7.1 Would not start encryption  
Microsoft

Surface, Surface Pro

10

01/21/2022

7.2

Not Compatible with McAfee Drive Encryption. Fuzzy login cannot be used with SSO either.

Must use BitLocker

NEC

LaVie

10.0

4/18/19

7.2

Unknown Windows error after McAfee Login

 
Samsung NP series - not compatible

NP905S3G-K02

NP45

NP470R5E-K02

NP300E5C-A07

8.1

10

 

7.0

7.1

Cannot create pre-boot partition

Installed OK, but could not boot Windows after logging in to EEPC

Invalid UEFI

look for tag on bottom of laptop;

Model Code: NP...

NP series - not compatable

Samsung

NT900

10

3/23/17

7.2

would not create preboot system

 
Sony Vaio SVT141A11L 8.1   7.0 Invalid UEFI Architecture  
Sony Vaio SVT1511 8   7.1.3 Blank PBA screen Known issue with InsydeH20 BIOS
Sony Vaio SVP132A16L 7   7.0 McAfee fatal error on reboot. Encryption installation corrupt. Cannot find Disk info with EETech CD.
Sony Vaio F Series 8   7.0 Invalid UEFI Architecture - model SFV14A16CXB, SVF143B1YL (looks like any model SFV...)

Listed as F series based on "product name" entered into Sony website

Toshiba

Portege Z930

and Z935

7

10

 

7/25/18

7.2

Failed to start encryption  

Failed to install encryption

stuck at "creating event to add users"
Toshiba Satellite L755 7 12/22/16 7.1 will not boot after install  
Toshiba L75D-A 8.0   7.0 Trackpad nonfunctional during EEPC log in  
Toshiba Satellite S55-A5295 8.1   7.0 Invalid UEFI  

Toshiba

Satellite C55-A5281 8.1   7.0 Invalid UEFI  

Toshiba

Satellite C655 10.1 10/21/16 7.1* will not boot after installation  *new Agent with 10.1 Anniversary upgrade*
Toshiba Satellite C855-S5111 8   7.1 Works, but Secure Drive must be disabled in the BIOS  
Toshiba
             
Satellite C875 7.1 8/26/16 7.1 will not boot after installing EEPC will not boot into EEPC, Blank Screen
Toshiba Satellite E45t-A 8.1   7.0 Failed Health Check  
Toshiba Satellite P55-A 8.1   7.0 Invalid UEFI Architecture  
Toshiba Satellite Click W35dt-a3300 8.1   7.0 Failed to start encryption Invalid UEFI Architecture stuck at "creating event to add users"
 

Incompatible Software

  • BitLocker Drive Encryption (Microsoft)
  • Guardian Edge
  • Hewlett Packard Protect Tools (Drive Encryption) software
  • HP OEM Client
  • PGP Whole Disk Encryption
  • PointSec6
  • SafeGuard Easy (Sophos)
  • SafeGuardEasy550
  • SafeNet ProtectDrive
  • Symantec Endpoint Encryption
  • TrueCrypt
  • Wave Trusted Drive Manager (Dell Data Access/Protection apps, can be removed if not in use)
  • Windows Server 2012
  • WinMagic SecureDoc

NOTE - 8/20/2020: Systems with Optane style solid state drives are not compatible with McAfee EEPC. Optane is used by several laptop manufacturers. Please check the System hardware specs before installing EEPC.

Chrome OS: Chromebooks are not supported with available encryption software and do not support full disk encryption. Chromebooks are not supported by Mass General Brigham IS, and cannot be used on the Mass General Brigham computer network.


Identifying Incompatible Products

Open the EEPC log file C:\Program Files\McAfee\Endpoint Encryption Agent\MfeEpe.log to identify the incompatible software, then from the Windows Add/Remove Programs, uninstall the product.  DO NOT remove program if it is a RAID controller, lab equipment drivers/app, or other essential app used by the customer.

If the EEPC log file couldn't identify the incompatible product, try looking at the Windows system logs.

Another option is to look in the ePO:

  • Select the device in the System Tree
  • Click Actions => Agent => Show Agent Log

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Go to KB0018645 in the IS Service Desk