November 11, 2024
Purpose:
These instructions help List Manager (Lyris) Administrators with retrying mailings on transient failures recipients.
Requirements:
1. Website address: https://researchlistadmin.partners.org
2. Must have List Admin permissions.
Steps:
1. Log in to https://researchlistadmin.partners.org.
2. Check that you are in the right list (see the top right corner).
3. Navigate to “Mailings” > “Mailing Status” > “All Outgoing Mailings Date”
4. Navigate to the filter options and select the following options: Mailing Type = Active Mailings; Lists = (Your List Name)l; From = (Past Date); To = (Current Date/Mailing Date) and then click, "Go".
5. Select and click your “Message ID (blue hyperlink)”.
6. Click the “Recipients” Tab.
7. Click "Retry Mailing".
Support: Contact @email with questions or concerns.