INFO: Change Management Policy and Process Document

This provides a high-level overview of the Change Management process used to manage changes within the IS department at Partners HealthCare (PHS). It documents the workflow, roles, procedures, and policies needed to implement a high-quality process and ensure that the processes are effective in supporting PHS. Change Management is geared to ensuring adequate review, communication, and analysis of all changes affecting the organization, as well as a mechanism for reviewing the overall Change Management strategy.

ITSM Change Management Process Document.pdf


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