INFO: IS Change Management Policy and Process Document

This provides a high-level overview of the IS Change Management process used to manage changes within the IS department at Mass General Brigham (MGB). It documents the workflow, roles, procedures, and policies needed to implement a high-quality process and ensure that the processes are effective in supporting MGB. IS Change Management is geared to ensuring adequate review, communication, and analysis of all changes affecting the organization, as well as a mechanism for reviewing the overall IS Change Management strategy.


ITSM Change Management Policy and Process Document.pdf

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