October 30, 2023
Links to a variety of documents regarding the Change Management process at Mass General Brigham (MGB).
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Change Management FAQs |
Provides answers to frequently asked questions regarding a wide range of Change Management topics. |
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Change Management Overview |
Provides an overview of the Change Management process used at MGB to ensure that we have adequate review, communication, and analysis of all Changes affecting the organization, as well as a process for reviewing the overall Change Management strategy. |
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Change Management Process Documentation |
Details the standardized methods and techniques used for efficient and prompt handling of all Changes in order to prevent change-related incidents. This document is meant to guide the user through the process and workflow of Changes while accurately recording data within the ServiceNow Change module. |
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Managing Best Practices Using the ITSM Change Management Dashboard |
Provides information for working with the ITSM Change Management Dashboard to monitor adherence to Change Management best practices for you and your team. |
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Digital Change Management Process eLearning |
Provides information regarding Digital Change Management Process Training. |
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Request for Change |
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Provides Digital and business users with instructions for entering a Request for Change. This procedure should only be used to add, modify, or remove a supported service or modify an application or hardware. |
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Request for Pre-Approved Change |
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Provides Digital users with instructions for working with templates for Pre-Approved Changes. Pre-Approved Changes help streamline the process for making normal, routine Changes that can be easily backed out. |
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Working with Changes |
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Provides Digital users with instructions for working with Changes. You can use a Change to directly submit a change request, bypassing the Request for Change (RFC) process. You may also be involved in submitting Changes to process RFCs for which your team is identified as the assigned group. |
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Viewing Change Freeze Date Information |
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Provides Digital users for instructions for accessing change freeze date information in ServiceNow. |
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ServiceNow Video Demonstrations |
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Provides a link to training videos for using ServiceNow, including Change Management topics. |
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Change Management Timeline and CCB Minutes |
Provides attachments for the current Change Management timeline and the latest Change Control Board (CCB) Minutes. |
- Indicates that the associated KB article includes a training video.