INFO: ITSM Change Management Policy and Process Document

The attached ITSM Change Management Policy and Process Document provides a high-level overview of the ITSM Change Management process used to manage changes within the Digital department at Mass General Brigham (MGB). It documents the workflow, roles, procedures, and policies needed to implement a high-quality process and ensure that the processes are effective in supporting MGB. ITSM Change Management is geared to ensuring adequate review, communication, and analysis of all changes affecting the organization, as well as a mechanism for reviewing the overall ITSM Change Management strategy.

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ITSM Change Management Process Document.pdf