INFO: Overview of Change Management

Change Management - Overview

Enterprise IS Change Management is committed to minimizing the impact of Change-related incidents on service quality, and improving the day-to-day operations of the Mass General Brigham organization. The Change Management process implemented at Mass General Brigham is geared to ensuring that we have adequate review, communication, and analysis of all Changes affecting the organization, as well as a process for reviewing the overall Change Management strategy. Major components of our Change Management process include our review boards and our classification of Changes into Change types and subtypes.

Review Boards

Change Control Board (Operational) – Meets every Wednesday to reviews all Changes, with the exception of routine Minor Changes, prior to implementation.

Change Advisory Board (Strategic) – Meets meets on a regular basis to provide a forum for policy and process update discussions. It is responsible for giving expert advice regarding Change Management governance. It consists of the permanent members of the CCB.

Change Subtypes

Use this field to assess the lead-time and review requirements for a Change based on a combination of the impact and risk. Change Subtypes are as follows, based on the Risk Impact Matrix: 

  • Minor
  • Significant
  • Major
 Risk Impact Matrix

Risk

Impact

 

Low

Medium

High

Low

Minor

Minor

Minor

Medium

Minor

Significant

Significant

High

Minor

Major

Major

 

For details on how impact and risk affect the Change Subtype, click here.

Change Types

The combination of the Change Type and the available lead-time allows us to classify changes into the following Change Types:

  • Normal – Changes that allow for adequate lead-time based on the Change Type.
  • Expedited – Changes that do not allow for adequate lead-time.
  • Emergency – Changes with less than 30 minutes lead-time or in the past. Typically to resolve a service interruption (Incident).
  • Pre-Approved - The Pre-Approved Change type provides a template for introducing low-risk, routine Changes to the Mass General Brigham environment.

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