INFO: Technology Depot: Self Service Options

Technology Depot:  Self Service Options

Mass General Brigham Information Systems is implementing several security initiatives to ensure the best possible measures are in place to protect our network.  As part of these efforts, the resource listing below provides self-service options to assist you in making sure your mobile device is up to date and meets the latest security requirements.

Managed Windows Computer – These are computers that have Mass General Brigham Applications and are assigned a device/control number

Macs:  macOS 10.10 or above

MobileIron for SmartPhones or Tablets

BYOD: Bring Your Own Device – Personally-owned Windows or Mac computers used to access the Mass General Brigham computer network for business purposes.

Technology Depot:  Self Service Options (PDF)– Copy of this article in printable-PDF format.


Managed Windows Computer – These are computers that have Mass General Brigham Applications and are assigned a device/control number

What does it do?

What do I need to do?

NAC SecureConnector

KB0029463

Checks a device for compliance before allowing access to the Mass General Brigham computer network.  Mass General Brigham uses ForeScout SecureConnector which checks the device for encryption, antivirus software, and patches

  1. HOWTO: Verify a device has SecureConnector Installed
  2. Install SecureConnector: https://rc.partners.org/SecureConnector

Encryption

KB0018782

Encryption makes the hard drive of your laptop unreadable without proper authentication. When you encrypt your hard drive, the entire contents of your computer becomes unreadable to anyone who lacks the proper credentials to log on to your system.

To check, open My Computer and look for closed lock icon

If not encrypted, open a Service Desk ticket

Macs:  macOS 10.10 or above

 

What does it do?

What do I need to do?

The Program for Enterprise Apple Support (PEAS)

Enables encryption and provides access to Self Service where you can install NAC SecureConnector, Trend OfficeScan AntiVirus, Office 2016, and more 

Mass General Brigham recommends enrolling in the Program for Enterprise Apple Support (PEAS) to enable encryption and obtain access to Self Service. 

  1. Enroll in PEAS:  http://rc.partners.org/peas/enroll
  2. Once enrolled, restart your device to enable encryption, FileVault 2
  3. Open your Applications folder, open Self Service, then
    • Install SecureConnector
    • Install Trend AntiVirus

Office 365/2016

Once enrolled in PEAS, software is available Self Service

MobileIron for SmartPhones or Tablets

INFO:  Mobile Devices Supported by MobileIron

What does it do?

iOS

Android

MobileIron

KB0027535

Allows you to access Mass General Brigham email.  Also enables Tunnel, Tunnel, Partners App Catalog and Imprivata Cortex.

KB0031710

KB0031711

Tunnel

KB0027534

Provides VPN access to internal resources such as SharePoint, PPD, Pulse, PeopleSoft

Included in MobileIron

installation instructions

Partners App Catalog

Automatically enabled with MobileIron.  Provides access to other Mass General Brigham applications such as Canto, Haiku, Cortext, Dropbox

KB0027535

Imprivata

Cortext

Receive pages, and securely send and receive text messages with colleagues.

KB0028440

BYOD: Bring Your Own Device – Personally-owned Windows or Mac computers used to access the Mass General Brigham computer network for business purposes.

Instructions can be found at:  KB0033785: Technology Depot Instructions for BYOD

                                                                                                                                                                                    

Go to KB0033786 in the IS Service Desk