July 24, 2026
Overview
Zoom is a cloud-based platform for video conferencing, mobile collaboration, and online meetings.
Zoom’s web-based conferencing uses video and audio and allows collaboration between MacOS, Windows, iOS and Android mobile devices. Additionally, Zoom can be used with conventional phone lines to join meetings.
Preferred use of Zoom is for clinical purposes. It's encouraged to use Microsoft Teams for non-clinical meetings.
➤ Key Features
● Video, audio and screen sharing
● Phone line support. International numbers available
● Traditional videoconferencing systems (Cisco & Polycom) systems support
● Large meeting/webinar support for up to 500 concurrent participants
● Chat, whiteboard, polling functionality available
● Same features and functionality available on both laptops/desktops (Windows and Mac) and mobile device apps (iOS and Android)
➤ Cost
● 1 Zoom Account - $100/annual
Request for a New Zoom Account/Upgrade
➤ DFCI:
Please complete the instructions located on the DFCI Zoom Page
➤ All Others:
To obtain a Basic/Free accounts:
Submit a ticket on the Digital Support Portal for the Telehealth team to approve the creation of the account. These accounts do not consume a paid-license and limit video calls to 40 minutes or less.
To obtain a Enterprise/paid Zoom account, please submit a Zoom Requests request.The form is available on the Digital Support Portal under the tiles:
Routine Need > Email, Teams, Office, and Communication > Zoom Requests
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