Purchasing Apple Products

Product

Vendor

Process

iPhones, iPads

CDW

• For quotes, please reach out to:
  •  Adam Comitor: @email
  • Ryan Leidy: @email

MacBooks & Peripherals

Apple Education

Follow the process below.

Purchasing through Apple Education

1. Develop your product requirements and create a proposal by following this guide (PDF). 

2. Once you receive your Proposal:

• Open a requisition in Workday (Supplier: Apple Inc) Workday Create Requisition Goods _ Supplies (Ad Hoc Shipping Location).pdf 
• In the comments field, enter the name and MGB User Name ( e.g. abc12) of the recipient. Failure to include the user name will result in delays or a rejection of your order
• You must add the asset tagging and setup fee for each Mac or iPad.  If the fee is missing, the order will be delayed or rejected

• When purchasing in bulk, you typically have two options for handling recipient notifications:
  
  1. Consolidated Notifications: Please put your email address as the purchaser, and you'll receive all notifications. This is the preferred option unless individuals ask to be notified directly. This option consolidates all notifications to you as the purchaser, making it easier to manage if you're handling multiple purchases or recipients.

                  b. Individual Emails: Apple will send individual emails to each recipient, which means each recipient will receive separate order notifications.

The choice between these options depends on your preferences and the specific circumstances of your purchase. If you need to track each recipient separately or provide personalized information, individual emails might be preferable. On the other hand, if you prefer simplicity and efficiency in managing notifications, receiving all notifications in one place might be more convenient.

3. Upon approval, Materials Management will prepare the Purchase Order (PO) and place your order directly with Apple. You must follow the above process in eBuy to make a purchase, please disregard the "How to Order" comments on your proposal. Most configurations for Mac devices are "Build to Order" and will ship from China. Processing and shipping can take from 1 to 3 weeks depending on the product(s) purchased.

Shipping from Apple

All Macs, iPads, and iPhone ship from Apple to Apple's Configuration Center first

• Standard items ship 3-5 days after the PO is received
• Custom configurations will take up to 5 weeks longer

Items will ship from Apple's Configuration Center to you about 5-7 days after arrival at Apple Configuration Center

Note: Equipment shipping from Apple's configuration center will not ship to home addresses. 

Delivery to Site

Orders at main hospital locations ship to the mailroom before they are sent to the final recipient. 

Mailroom Contacts:

BWH Mailroom contacts:

Jean Thelusma: @email

Michael Strong @email

Jason Diaz: @email

MGH Mailroom:

James Burns (Jim)

Janette Au is his customer service Rep. @email

MGB Mailroom:

Greg Imbriano- Mail room supervisor

McLean Mailroom:

Matt Macdonald  @email

Check Order Status

If you have not received your order of standard (i.e. non customized) catalog items after 2 weeks or if you have not received your order of customized items after 6 weeks:

1. You may open a request/inquiry with the Service Desk or 857-282-Help (4357).  Have the request placed in the "Apple Ordering – MGB" queue.

        2. Please include proposal number or PO in your request. 

Cancel an Order

You can cancel an order if the following applies:

• PO has not been generated by Supply Chain and Dispatched to Apple
• Apple has not shipped your order to the Apple Configuration Center
• You have not already received the order

Open a ticket with Supply Chain Operations Support or 617-726-2142

Note: Custom configured items cannot be returned. In addition, orders that have been opened, regardless of whether they have been used cannot be returned

iPads

• If you need to add a profile to your iPad, please submit a Digital Service Desk ticket with the profile details and ask for it to be routed to "ETM App Engineering - MGB."
• If your iPad will be for personal use, no profile is needed, and you can sign in with your MGB email.

Purchase Apple products for personal use

Your MGB ID will qualify you for educational discounts at any Apple Store or on the Apple Store for Education (search for Mass General Brigham as your school). All personal devices for business purposes must be configured to comply with MGB Security & Privacy policies.