Posted on
Updated on
February 28, 2024
Overview
In an effort to increase email security, Mass General Brigham is disabling basic authentication to access work email.
- Basic authentication allows you to log in to your email with only a username and password. It leaves you open to cyberattacks and does not meet Mass General Brigham’s security standards.
- Disabling basic authentication blocks you from connecting or accessing your work email on specific legacy mobile devices, smartphones and computers that use the protocol.
- If you have been identified as someone who connects or accesses MGB email with basic authentication, then please see the instructions below that match your device type.
Modern authentication (i.e., two-factor authentication or Secure Log In) is the new, secure standard for logging into work email.
Note
To increase email security, we are disabling basic authentication and requiring two-factor authentication to access email on November 17th.
- To avoid any interruption to your email access, follow the instructions below.
Instructions
Mobile Devices
- All mobile devices must be enrolled in Ivanti Go to access email. Learn more.
| Device | Email App | Instructions |
|---|---|---|
| iPhone or iPad | Mail app | Update iOS. If you cannot update your device to iOS 12 or higher, you will no longer have access to your email in the Mail app. |
| iPhone or iPad | Outlook |
|
| Android | Gmail |
Use the enterprise Gmail app (via Ivanti Go) |
| Android | Outlook |
Laptops & Desktops
| Device | Email App | Instructions |
|---|---|---|
| Mac | Mail app |
|
| Mac | Outlook |
|
| Windows (MGB standard computers) | Outlook |
No action required. |
| Windows (non-standard computers) | Outlook |
Escalation
- Please note that Information Security does not provide support for third-party mail applications that do not appear in this list.
- If you do not update your device, you still have the option to access your MGB email from Outlook on the Web, https://outlook.office.com.
For questions or assistance, please contact the Digital Service Desk. Thank you in advance for your continuing support of our Information Security & Privacy Program.