February 9, 2024
| Quick Reference Guide | ||
| SHORT DESCRIPTION |
This website serves as a one-stop Research IS shop for employees across Mass General Brigham. Browse or search content in the Knowledge Base as well as events, announcements, service alerts, presentation archive, and general information about Digital Research services. |
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| HOW TO INITIATE SERVICE |
Visit https://rc.partners.org. This website is accessible from the Internet. Your Mass General Brigham username and password are required to access some sections of the website. |
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| SERVICE CONTACTS |
This website is maintained by Enterprise Research IS, a division of the Digital Research department. Questions or concerns? Please contact @email or visit the IS Service Hub. * Assignment Group: Applications ERIS - PHS * CI: Research Computing Resource Site - phs |
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| SUPPORT | ERIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. Additional off-hours support will be provided on a best-effort basis. Please see the ERIS SLA page for additional detail. | |
| ADDITIONAL RESOURCES | Please complete this brief feedback form. | |
* Assignment Group and Configuration Item (CI) information varies service by service and is used by the IS Service Desk to assign and track requests and incidents related to a service. Providing this information when opening a ticket may help to move the ticket to the right place more efficiently.