December 2, 2024
If a user on a mac trying to access epic receives the following "You have chosen not to trust USERTrust RSA Certification Authority, the issuer of the server's security certificate. Contact your helpdesk for assistance." message. This error is caused by the the version of the mac operating system they are running. citrix/epic require MacOS: Supported Versions
to check which version the user us running have them go to the apple menu in the the upper left hand corner of the screen then click "about this mac"
It will bring up the system profiler, which will tell you the version of the OS as well as what type of machine you have
Citrix now requires 10.15 or higher OS. in order to upgrade your OS the machine has to be from 2013 or newer any machine before 2013 can not be upgraded therefore can no longer be used
instructions for upgraded a compatible mac can be found here
https://nac.bwh.harvard.edu/mac/
Once the upgrade is completed you will need the newest version of citrix workspace
If upgrading to 10.15 you will need this version of citrix
If running 10.15 or higher
https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html