CrashPlan FAQs

What operating systems are supported?

As of 1/1/2021, Code42 (CrashPlan for Enterprise) supports the following client OSs:

• Linux - RH Enterprise Linux 7.6 or newer, Ubuntu 16.04 or newer
• Mac - masOS Mojave 10.14, macOS Catalina 10.15, macOS Big Sur 11
• Windows - Windows 8.1, Windows 10 version 1803 and newer

What version of operating system is my computer running?

• masOS --> Apple menu --> About This Mac.
• Windows 10 -> Start menu --> type "winver" --> select and run "winver".

How to find your computer's hostname?

• macOS --> Apple menu --> System Preferences --> Sharing. Your computer’s hostname is displayed beneath the computer’s name at the top of Sharing preferences. Ignore the ".local" part of the name.
• Windows 10 --> Start menu --> type "About" --> select "About your PC". The hostname is usually the "Device name" or an abbreviated version of it.

How to check if your computer is being backed up?

• Logon to http://backup01.partners.org:4285/console/ with your CrashPlan app credentials to see a list of computers registered under your subscription.
• Click on each computer to see see how much data is backed up, pending, last activity, etc.

How to remove a computer from being backed up?

• Login to https://rcservices.partners.org/subscriptions with your MGB credentials
• Find you CrashPlan subscription
• Select the Actions dropdown menu on the right-hand column --> Edit
• Uncheck the computer(s) you don't want backed up
• Click Update Subscription

How to change funding source(s) for the backup service?

• Login to https://rcservices.partners.org/subscriptions with your MGB credentials
• Find you CrashPlan subscription
• Select the Actions dropdown menu on the right-hand column --> Edit
• Click Change Funding Source
• Update funding info
• Click Update Subscription

How do I install CrashPlan?

• Linux
• Mac
• Windows

How do I restore files from backup?

• KB article

How to migrate to a new computer with Crashplan?

• KB article

How to tell what version of CrashPlan I have installed?

• Open the CrashPlan app
• From the menu bar for your operating system:
  
  • Windows: Help > About Code42
  • Mac: Code42 > About Code42
  • Linux: Help > About Code42

How to uninstall CrashPlan?

• Please see Code42's uninstall guide

How to change account associated with CrashPlan backup to a different user?

• Sign up for CrashPlan backup service via https://rcservices.partners.org
• Open a ticket with ERIS by emailing rcc@partners.org
• ERIS will inform you when to login to the CrashPlan app after performing backend changes