What operating systems are supported?

As of 1/1/2021, Code42 (CrashPlan for Enterprise) supports the following client OSs:

  • Linux - RH Enterprise Linux 7.6 or newer, Ubuntu 16.04 or newer
  • Mac - masOS Mojave 10.14, macOS Catalina 10.15, macOS Big Sur 11
  • Windows - Windows 8.1, Windows 10 version 1803 and newer

What version of operating system is my computer running?

  • masOS --> Apple menu --> About This Mac.
  • Windows 10 -> Start menu --> type "winver" --> select and run "winver".

How to find your computer's hostname?

  • macOS --> Apple menu --> System Preferences --> Sharing. Your computer’s hostname is displayed beneath the computer’s name at the top of Sharing preferences. Ignore the ".local" part of the name.
  • Windows 10 --> Start menu --> type "About" --> select "About your PC". The hostname is usually the "Device name" or an abbreviated version of it.

How to check if your computer is being backed up?

  • Logon to http://backup01.partners.org:4285/console/ with your CrashPlan app credentials to see a list of computers registered under your subscription.
  • Click on each computer to see see how much data is backed up, pending, last activity, etc.

How to remove a computer from being backed up?

  • Login to https://rcservices.partners.org/subscriptions with your MGB credentials
  • Find you CrashPlan subscription
  • Select the Actions dropdown menu on the right-hand column --> Edit
  • Uncheck the computer(s) you don't want backed up
  • Click Update Subscription

How to change funding source(s) for the backup service?

  • Login to https://rcservices.partners.org/subscriptions with your MGB credentials
  • Find you CrashPlan subscription
  • Select the Actions dropdown menu on the right-hand column --> Edit
  • Click Change Funding Source
  • Update funding info
  • Click Update Subscription

How do I install CrashPlan?

How do I restore files from backup?

How to migrate to a new computer with Crashplan?

How to tell what version of CrashPlan I have installed?

  • Open the CrashPlan app
  • From the menu bar for your operating system:
    • Windows: Help > About Code42
    • Mac: Code42 > About Code42
    • Linux: Help > About Code42

How to uninstall CrashPlan?

How to change account associated with CrashPlan backup to a different user?

Go to KB0038394 in the IS Service Desk

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