HOWTO: Activate and Renew Adobe Cloud Subscriptions

NOTE: 

Despite our best efforts, Mass General Brigham no longer qualifies for Adobe educational pricing. The Adobe products will still be purchasable through our vendor Insight but without the educational discount. If you need to continue with Acrobat, you can email @email for approvals and a quote.

To help offset this change, Mass General Brigham is providing a centrally-funded alternative: Power PDF. 

This robust tool offers PDF creation, editing, conversion, annotation, redaction, access restriction, and fill/sign functionality at no cost to you. 

Please follow these how-to instructions to install the MGB-licensed Tungsten Power PDF software on MGB managed Windows 11 and Mac devices: https://partnershealthcare.service-now.com/kb_view.do?sysparm_article=KB0043419  

IMPORTANT NOTE: 

· Your device must be a MGB managed device (computer, phone, or tablet enrolled in the Intune system which allows MGB to remotely control and manage its settings, security, and applications) to install via the instructions above. 

Escalation:

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This article provides some tips on how to activate and install Adobe Software after it has been purchased. If you are looking for information regarding purchasing the software, visit, Educational Discounts on Software Purchases through Insight .

Contents:

• Activate and Install Adobe Software
• Renew and Reactivate your Cloud Subscription
• Miscellaneous Information About Adobe Creative Cloud Subscriptions

Activate and Install Adobe Software:

1. Log in Adobe and Manage your Account to install the software or the Creative Cloud Installer.  Login with your Adobe ID, the same email address that you provided with the purchase.  
2. If the license is an Adobe Creative Cloud subscription, check your email.
   
   • You will receive an email From: Adobe Creative Cloud Subject: Join your team on Adobe Creative Cloud and click Accept Invitation to activate your license.  
     
     • If you do not see this email within one business day of purchase, contact your account administrator.
     • If you purchased the software from Insight your account administrator is Insight, @email, (888) 213-8430.

Renew and Reactivate your Adobe Cloud Subscription:

1. Accounts must be renewed annually *; follow the purchasing steps outlined in the Knowledge Base article, Educational Discounts on Software Purchases through Insight 
   
   • If you purchased the subscription through Insight, the account holder will be sent a renewal quote about three weeks ahead of the account expiration. 
2. If the license is an Adobe Creative Cloud subscription, there are two additional steps to activate your renewal each year:
   
   1. You will receive an email From: Adobe Creative Cloud Subject: Join your team on Adobe Creative Cloud and click Accept Invitation to reactivate your license.  
      
      • If you do not see this email within one business day of purchase, contact your account administrator.
        
        • If you purchased the software from Insight your account administrator is Insight, @email, (888) 213-8430.
   2. You must sign out of the account and log back in for the changes to the account to take place.
      
      • To completely sign out, launch the Adobe Creative Cloud application manager > click the gear icon > select Preferences > select Account > click Sign Out from Creative Cloud.

* Mass General Brigham has two Adobe VIP agreements. One is Corporate and the other Educational.  The Corporate VIP renews each April.  The Educational VIP renews each November. (Users with a Harvard.edu email address qualify for this program. All others user the Corporate agreement.)

Miscellaneous Information about Adobe Creative Cloud Subscriptions:

• The software is downloaded to your computer and you can work offline for up to 99 days before you need to connect to the Internet so Adobe can confirm your subscription. 

• Each license can be installed on two computers for each adobe user ID.

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