HOWTO: Customizing Your View of Configuration Item Relationships

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Posted on August 1, 2017

Updated on

November 18, 2024

The attached document provides ServiceNow ITIL users with instructions for customizing the view of Configuration Item (CI) relationships. Understanding the relationships between CIs can be useful in understanding the cumulative impact of downtime to any CI.

For a video demo, click here: Customizing Your View of CI Relationships

Customizing_Your_View_of_Configuration_Item_Relationships.pdf

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Go to KB0032972 in the IS Service Desk

PROC: CMDB Coordinators Role and Responsibilities
INFO: CMDB Management Reference Documents
HOWTO: Using the Configuration Item Import Template - For Applications and Servers

HOWTO: Customizing Your View of Configuration Item Relationships

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