Dell Ordering - Purchasing a Computer

Posted on
Updated on

May 29, 2024

This article contains information for authorized department purchasers for ordering Dell computers. Only trained Purchasers can place orders for new computers.

To become a trained Department Purchaser, please login as a student, go to catalog, and register for the MGBE Dell Ordering course in HealthStream Learning Center. 

Non-Dell computer equipment is purchased in the Ergonomics Online Ordering application(NOT applicable to DFCI requisitioners). 

Site

Dell Ordering

Ergonomics Ordering

MGH/GHC

NO

  • MGH has shifted the Dell computer ordering process away from department-level purchasing and unifying it under MGH IS. MGH users will submit the Employee Computer Equipment Request Form to purchase Dell computer products. If you are with “The General Hospital” please select “MGH.” If you are with “Mass General Physicians Organization,” please select “MGPO.” MGH users will not need the Dell training.

YES

  • MGH users will still need access to the Ergonomics application to purchase non-Dell equipment including printers, scanners, and other peripherals. MGH users must watch the recorded training in order to be granted access to Ergo.

BWH

YES

  • BWH will need both Ergonomics and Dell ordering access.

YES

  • BWH will need both Ergonomics and Dell ordering access

DFCI

YES

  • DFCI will need access for Dell ordering.

NO

  • DFCI will not have access to Ergonomics ordering.

MGB

NO

  • MGB end users should use the Employee Computer Equipment Request Form to purchase Dell computer products for new hires or existing employees and do not get access to Dell ordering.
  • If you are with the Telecomm team, please submit a Digital Service ticket and our team will assign you to the courses since this will not be visible to you.

 

NO

MCL

MEE

YES

YES

RESOURCES

 

BASIC INFORMATION

Check the Status of your Order

Open a ticket with the Digital Service Desk and include the purchase order number. Your ticket will be assigned to the appropriate assignment group.

Non-standard Items

If you are in need of a laptop or desktop that is not available to purchase in the Dell Hardware Catalog, please review Ordering Dell Non-standard equipment.

Delivery

Please check Lead Times before placing orders. "Delivered" items will take another 2 weeks for the end user to receive them.  

Returns

Dell’s new Return Policy does not permit returns from commercial customers who made their purchase by issuing a Purchase Order to Dell (inclusive of online purchase orders) or on payment terms.

Cancellations

A re-stocking fee and return shipping fees may apply. 

  • Open a ticket with Supply Chain Operations Support: Cancel a Dell Computer Order
  • DFCI requisitioners must send high priority email as soon as possible to @email to initiate the cancellation process.

Warranty Information

All devices have a 3-year warranty from Dell and additional 2 years of support by MGB Tech Teams.

Purchase a Dell Computer for Personal Use

The Dell Member Purchase Program allows Mass General Brigham employees, family and friends member-only pricing on personal purchases from Dell. Computers purchased through this program are for personal use only and not intended for use as a business device.

View products and discounted pricing at www.dell.com/mpp/mgb. Please contact Tramain Swindall if you have questions or would like to receive a custom quote at @email.

 

DFCI employees should use the following link for discount pricing information: https://dfcionline.org/departments/purchasing/services/computerdiscount/

RELATED ARTICLES

KB0038828 INFO: Who is my Department Purchaser

KB0039068 HOWTO: Ordering Dell Non-standard Equipment

KB0038478 INFO: Payment Information

KB0038239 INFO: Dell Computer Spec Sheets

KB0038682 INFO: Dell Lead Times

KB0038406 INFO: Cancel a Dell Computer Order

KB0038479 INFO: How to Choose a Laptop

KB0038956 HOWTO: Purchase Apple Products

KB0039056 INFO: Register for a Dell Ergonomics Training Class in HealthStream

KB0027968 INFO: Ergonomics Online Ordering System

Go to KB0038522 in the IS Service Desk

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