HOWTO: Imprivata Cortext Notification Settings - iOS

Proper notification and connection settings ensure that alerts of new messages and unread messages are displayed when the application is not running.

Ensure notifications of new Cortext messages will display on the lock screen

Setting Location: Phone Settings > Notifications > Cortext

Ensure the following settings are on:

  • Allow Notifications
  • Show in Notification Center
  • Sounds
  • Badge App Icon
  • Show on Lock Screen

Ensure cellular connection settings are on

Setting Location: Phone Settings > Cellular

Ensure the following settings are set:

  • Cellular Data = On
  • Cellular Data Options = Roaming On
  • (Applications allowed to use data) Cortext = On

Adjust Cellular Data Options

Setting Location: Phone Settings > Cellular > Cellular Data Options

Ensure the following settings are set:

  • Enable LTE = Data
  • Roaming = Voice & Data
  • Wi-Fi Assist = One

Ensure Cortext alert settings are enabled

Setting Location: Open Cortext > Cortext Settings

There are two message types and each can have their own alert tones, volume, and repeat settings:

  • Urgent
  • Routine

Ensure alerts and repeating alerts for unread messages is on

Setting Location: Open Cortext > Cortext Settings > Urgent OR Routine Alerts

Ensure the following settings are set:

  • Vibrate = On
  • Sounds = On
  • Selected Sound = User Preference
  • Repeat = On
  • Repeat Alerts = User Preference
  • Time Between Alerts = User Preference


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