Imprivata Cortext Notification Settings for iOS

Proper notification and connection settings ensure that alerts of new messages and unread messages are displayed when the application is not running.

 

Ensure notifications of new Cortext messages will display on the lock screen

  • Go to phone Settings > Notifications > Cortext
  • Ensure the following settings are on:
    • Allow Notifications
    • Show in Notification Center
    • Sounds
    • Badge App Icon
    • Show on Lock Screen

 

Ensure cellular connection settings are on

  • Phone Settings > Cellular
  • Ensure the following settings are set:
    • Cellular Data = On
    • Cellular Data Options = Roaming On
    • (Applications allowed to use data) Cortext = On

 

Adjust Cellular Data Options

  • Go to Phone Settings > Cellular > Cellular Data Options
  • Ensure the following settings are set:
    • Enable LTE = Data
    • Roaming = Voice & Data
    • Wi-Fi Assist = One

 

Ensure Cortext alert settings are enabled

  • Open Cortext > Cortext Settings
  • There are two message types and each can have their own alert tones, volume, and repeat settings:
    • Urgent
    • Routine

 

Ensure alerts and repeating alerts for unread messages is on

  • Open Cortext > Cortext Settings > Urgent OR Routine Alerts
  • Ensure the following settings are set:
    • Vibrate = On
    • Sounds = On
    • Selected Sound = User Preference
    • Repeat = On
    • Repeat Alerts = User Preference
    • Time Between Alerts = User Preference

Imprivata Cortext Home

Go to KB0029532 in the IS Service Desk

Related articles