Symptom:

Use this guide if you are unable to log into Haiku, Canto, or Rover on a mobile device due to a "No Environments Configured" message. 
This indicates the PRD config isn't installed and the app doesn't know what "environment" (Epic server) to connect to.

Prerequisites:

• BYOD devices must be enrolled in Intune. (If not, see the iOS Intune Enrollment Guide or Android Intune Enrollment Guide as appropriate.
  (Corporate devices are still managed via MobileIron, but should automatically enroll themselves as part of initial setup.)
• The instance of Haiku, Canto, or Rover on the device must have been installed from Comp Portal (Intune) or MGB's App Catalog (MobileIron)
  (The current versions of Haiku/Canto require iOS 16.0 or later. Devices running iOS 15 or earlier may not see the application)

Resolution:
Resolution varies by MDM and platform.
Jump to Intune iOS and Android - MobileIron iOS (and Alternate) - MobileIron Android

Intune

Haiku

The Company Portal instance of Haiku for both iOS and Android come pre-packaged with an econfig file that points Haiku at MGB's PRD configuration.
Seeing the "No environment configured" error would indicate that the app was not installed from the Comp Portal.

1. 1. Uninstall Haiku.
   2. Reboot the device.
   3. Reinstall the app from the Company Portal.

Canto & Rover

Canto and Rover come prepackaged with equivalent econfig files as Haiku. 
However, the PRD information for these apps is located internally and will only be accessible while on MGB wifi or VPN.

1. 1. Install the Cisco Secure app from Comp Portal.
   2. Configure the Cisco Secure app.
   3. Quit and re-launch the Canto/Rover app.

If the "No Environments Configured" message remains after doing so, reinstall the app from Comp Portal as you would Haiku:

1. 1. Uninstall Canto/Rover.
   2. Reboot the device.
   3. Reinstall the app from the Company Portal.

If the issue is still not resolved:

1. 1. Make sure you are either on-network, or have VPN turned on
   2. Open Safari, and go to https://haiku.partners.org/setup
   3. Tap the appropriate button for your app, Canto or Rover. This will open up your app and automatically configure it.
2.  

MobileIron

iOS Instructions:

The PRD configuration comes prepackaged with the iOS version of the app available via the App Catalog.

1. 1. Uninstall the Haiku/Canto/Rover app | HT207618
   2. Reboot the device | HT201559
   3. Reinstall the Haiku/Canto/Rover app from the MGB App Catalog. | KB0040755

iOS Alternate Instructions (Manually Install the PRD config)

1. 1. Open Safari
   2. Go to https://haiku.partners.org/setup
      
      
      • Make sure you enter: https://
   3. Tap on the appropriate button: Haiku>>, Canto>> or Rover>>
   4. The indicated app should launch automatically and present you with a License Agreement.
   5. Accept the License Agreement.

Android Instructions: Manually Install the PRD config

1. 1. Confirm that the version of Haiku/Canto/Rover you're using has the 'work-badge' (a little briefcase symbol on the app logo).
   2. If the work-badge icon is not appearing on the application, then perform the following steps:
      
      
      1. Uninstall Haiku/Canto/Rover
      2. Reboot your device
      3. Reinstall Haiku from the App Catalog within the Ivanti Go app.
   3. Open the Tunnel app:
      
      
      • Make sure that the VPN Tunnel is active/enabled.
      • If the Tunnel won't enable, or generates an error, see VPN/Connectivity Issues.
   4. Proceed to install the PRD configuration with the following steps:
      
      
      1. Open the work-badged (little briefcase symbol) version of Chrome.
      2. Go to https://haiku.partners.org/setup
         
         
         • Make sure you enter: https://
      3. Tap on the appropriate button: Haiku>>, Canto>> or Rover>>
      4. The indicated app should launch automatically and present you with a License Agreement.
      5. Accept the License Agreement.