HOWTO: Customizing Your View of Configuration Item Relationships

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Posted on August 1, 2017

Updated on

January 18, 2022

The attached document provides IS users with instructions for customizing the view of Configuration Item (CI) relationships. Understanding the relationships between CIs can be useful in understanding the cumulative impact of downtime to any CI.

For a video demo, click here: Customizing Your View of CI Relationships

Customizing_Your_View_of_Configuration_Item_Relationships.pdf

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Go to KB0032972 in the IS Service Desk

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HOWTO: Customizing Your View of Configuration Item Relationships
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