Posted on
Updated on
November 11, 2025
The attached document provides ServiceNow ITIL users with instructions for customizing the view of Configuration Item (CI) relationships. Understanding the relationships between CIs can be useful in understanding the cumulative impact of downtime to any CI.
For a video demo, click here: Customizing Your View of CI Relationships
Customizing_Your_View_of_Configuration_Item_Relationships.pdf